Maintenance for the week of September 22:
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – September 22, 4:00AM EDT (8:00 UTC) - 10:00AM EDT (14:00 UTC)
· [COMPLETE] EU megaservers for maintenance – September 22, 8:00 UTC (4:00AM EDT) - 14:00 UTC (10:00AM EDT)
Now even I'm pissed off. prime time for Eu really?
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zachiepoo77nub18_ESOSoul Shrivenrolopololoco wrote: »Ragnar_Lodbrok wrote: »rolopololoco wrote: »Well if EU is going to get *** on regular with this downtime because the don't separate the NA and EU server times, ill unsubscribe. simples. shame caus I love the game and haven't even got to pvp yet...
Yup everyone especially Zenimax will miss you.
Sarcasm is a low form of wit. I am sure they would miss me and many others from uk, france, Germany, spain, Ireland, Denmark, Norway etc etc...
A lot of cash flow gone.
btw I love the Vikings series.
TBH all of you threatening to quit is hilarious. Go ahead. Game hasnt officially launched and you QQ. Leave. No one will care.
-Griznack the Mad1 -
Grageeky✭✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
Thank you! Now this is the sort of announcement that should be locked and pinned to the top."Perhaps his egg spent too much time in the shade before his hatching." -Wareem-8 -
raglau✭✭✭✭✭zachiepoo77nub18_ESO wrote: »they got their money
Err, they do not have their money. The investment in the game was significant enough they will have to shift many more numbers than they already have, PLUS retain significant numbers of subs in order they at least recoup their initial investment, let alone cover the ongoing cost of ownership.Edited by raglau on April 3, 2014 7:39PM0 -
steveb16_ESO46✭✭✭✭✭Seriously? You are planning Euro maintenance for a weekend morning? Do you not like money or something? Sorry - but that is a completely crazy time. Absolutely crazy. You absolutely need to rethink this immediately.6
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Sakiri✭✭✭✭✭
✭✭Anyone with any experience of MMOs would have realised in advance that the servers were likely to come down the day/evening before launch.
For pity's sake, can't we move on from the "entitlement" generation? It's getting tired already.
Anyone with experience in the service industry knows that doing scheduled downtime without prior notice is *** and gets you bad customer relations.zachiepoo77nub18_ESO wrote: »wow. guys. shut up. they'll be back by the time your heart attacks end. like 1 1/2 hrs. no one cares if you leave. trust me. they got their money. so plz just shut up... 3+pages of babbling and crying. I DIDNT GET ENOUGH NOTICE WHILE I WAS MAKING MY MEAT BEER. NO ONE CARES. GROW A PAIR.
Someone needs a nap and a binky.ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
Why was there no announcement notice on the forums, the website, the game launcher?
Why was the only notice an in game 5 or 10 minute shutdown notice?4 -
beeriod✭✭Bansheedragon wrote: »ArcheKnight wrote: »Is anyone quitting? No? Ok, then it is in their best interest to do this while they are at work with the largest part of their staff. This might just happen to be when EU prime time is... oh well. They aren't out to make everyone super happy, they are out to work as efficiently as possible. They weighed the options and found that those that asked for refunds would be minimal compared to paying their employees more to work for long shifts. Just take it from me, they don't care about you or me or anyone else and they know that you aren't going to remember this tomorrow when you are playing.
Perhaps you dont mind answering some questions then.
Do you know if all the servers are located in the US only, or if they have a separate server in the continental EU?
If you do not know, then how do you know when they have most people on staff?
If a company like MS can manage a 24/7 service without inconveniencing their customers, then why cannot ZOS do it as well?
I will quote a previous post that explains the 24/7 service very adequately, and should hopefully give you some insight into how these things work.Ragnar_Lodbrok wrote: »Another gaming company shitting on EU players during prime time. ALL scheduled maintenance should be done OUT of prime time. Jesus if I shut down a service to paying customers during the prime time I would get hinched!
No they arent shitting on you, its noonish in the USA during prime work hours. What did you think they would pay overtime to make people work at 2 am here?
Sorry but they run a 24/7 service and just like any IT worker will tell you, working unsociable hours to do updates and patches when it inconveniences the least people,. is part of such a job.
If I had turned round to the 400 users of my computer room and said I'm doing a patch but I don't want to pay my staff overtime so you all have to sit there twiddling your fingers while we do the update during the time you need to get on, I would have lasted 30 seconds.
I've lost count of the amount of times I and others have worked all night, and nothing annoys me more that companies running 24/7 services and people thinking they should all go home at 5pm.
Both Mega servers are currently in NA but they have said they will move EU one over to EU at some point with a seem less move. I guess they want them where they can see them for now and this hasn't affected my game play so far so im happy with the servers location
EU server / Ebonheart pactPenguin MafiaPm for invite0 -
raglau✭✭✭✭✭ZOS_JessicaFolsom wrote: »the one for the European megaserver is scheduled for Sundays at 09:00 BST (10:00 CEST.)
You are actually PLANNING maintenance of a recreational pastime, on a Sunday morning, the time when large numbers of people are engaging in that very recreation?
What about the 5 days of the week when people are at work at 9am?
This is quite a novel approach to keeping the paying customer base happy, sort of along the lines of not really keeping them that happy.Edited by raglau on April 3, 2014 7:51PM6 -
Figures. The little time I've had available to play this week, the server has been down. So much for my early access. Communication definitely seems to be lacking.2
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Lynk✭Maintenance twice a week, one at 10am on Sunday, it's really have no consideration of European players ....
And I don't about speak tonight maintenance , it's just a big ridiculous.
I can understand the requirements of jet lag, guys who are at work and do their best, but at some point we still are customers ...
And me, when a customer tells me that I need to do maintenance on this appliance in Asia or the U.S., I wake up at 4am, from time to time it is necessary.2 -
Mix✭✭✭✭✭
✭I agree with all those here that communication is key. They need to announce planned downtime as soon as they plan it. Then no one gets home with the expectation of being able to play or cancels plans (or alternatively makes plans knowing they cannot play).
I totally understand the unplanned emergency downtime. You cannot control that and I was one of the people who logged into the NA server to find my bank empty and if it was true some people were logging in to find themselves in someone else's account, then I think the emergency downtime was definitely needed!
Zenimax! Communication is key!1 -
Mememe✭✭9am on a Sunday...the day of rest when most people will be able to chill and play the game they will be paying for. I seriously think you're trolling the EU player base Zenimax
I'm not usually one for conspiracies. 3 -
Bansheedragon wrote: »ArcheKnight wrote: »Is anyone quitting? No? Ok, then it is in their best interest to do this while they are at work with the largest part of their staff. This might just happen to be when EU prime time is... oh well. They aren't out to make everyone super happy, they are out to work as efficiently as possible. They weighed the options and found that those that asked for refunds would be minimal compared to paying their employees more to work for long shifts. Just take it from me, they don't care about you or me or anyone else and they know that you aren't going to remember this tomorrow when you are playing.
Perhaps you dont mind answering some questions then.
Do you know if all the servers are located in the US only, or if they have a separate server in the continental EU?
If you do not know, then how do you know when they have most people on staff?
The servers are currently only in the US, and will be moved later.
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steveb16_ESO46✭✭✭✭✭Sunday Euro planned down time is completely not acceptable. No. Weekends is the time when I get to play. Sundays in particular. You need to change that plan right now.4
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Jhogo✭It is not a good idea to shut down the server Sunday Morning. European gamers do not tend to visit church on Sunday Morning. Please reconsider thisEdited by Jhogo on April 3, 2014 7:51PM7
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ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
If this was planned though why didn't you put some warning up in the forums or on the launcher? Having it come out of the blue only pisses people off - you guys need some major work on your customer relations.
But I don't see why it needed to be during prime time EU? You could've done it this afternoon since you knew you were going to do this before launch.
And the future planned EU maintenance on Sundays, is that for real? Cutting into peoples weekend playtime does not seem a good idea to me.6 -
Sakiri✭✭✭✭✭
✭✭ZOS_JessicaFolsom wrote: »the one for the European megaserver is scheduled for Sundays at 09:00 BST (10:00 CEST.)
You are actually PLANNING maintenance of a recreational game, on a Sunday morning, the time when large numbers of people are engaging in recreation?
What about the 5 days of the week when people are at work at 9am?
This is quite a novel approach to keeping the paying customer base happy, sort of along the lines of not really keeping them that happy.
Of course they were.
THE LAUNCH HAPPENS IN A LITTLE OVER 3 HOURS.0 -
Medicius✭stefan9interrwb17_ESO wrote: »Seeing as they have 2 seperate servers. They should have taken down at seperate times...Took down the eu server to patch during prime yesterday as well...
I'm not going to agree or disagree with anyone's complaint. I just want to point out that while both mega servers are in the US physically, support will likely be handled at the same time prior to Live.
If they don't split maintenance times based on regional peak times for each of the Mega Servers after Live, then I'd be surprised.
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Logged on yesterday evening - game is down.
Logged on this evening - wait patiently for client to update - and then - game is down.
Read forum - learn that game will be down every Sunday morning.
I'm feeling.... down.2 -
cesarmmbbb16_ESOSoul ShrivenZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
Sunday morning? what did you smoke?. Here in Spain, being an example, we right now are CET+2, it means starting maintenance at 12:00 PM????.
Sorry but it has absolutely no sense. Nothing, zero, nada.
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Grageeky✭✭✭steveb16_ESO46 wrote: »Seriously? You are planning Euro maintenance for a weekend morning? Do you not like money or something? Sorry - but that is a completely crazy time. Absolutely crazy. You absolutely need to rethink this immediately.
Uh, dude, they already got our money!"Perhaps his egg spent too much time in the shade before his hatching." -Wareem-0 -
sad thing is that out od 3 days of my early acces half of this was DT
I even took day of tommorow, come back from work and all i can do is to read forum that is jus sad 1 -
thelastradioSoul ShrivenThat maintenance on a Sunday morning 10am CEST is a terrible idea! Why not during the week in an off peak time? Not cool....0
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SearsSoul Shrivenhillrdb16_ESO wrote: »They could have done this at 8am EST. That'd be round 2-4pm in EU.
They say it was planned. Was it a Donkey that did the planning?
I wonder if you EU people also realize that your servers were up all day yesterday while US was down for about 14 hours. Please stop crying about a 3-4 hour downtime.
Seriously, I havent been able to play on the NA servers for more than about 6 hours the past 2 days..0 -
So I came to play, and what do I see? Another maintenance during the prime time. You got to be kidding me!0 -
raglau✭✭✭✭✭I feel like I'd love to cut these guys some slack, but seriously, who the hell thought Sunday morning was the perfect maintenance window?
Who in their right mind would PLAN to take a game down on Sunday morning. Sure, an emergency outage might happen sometimes, but to actually have skilled people sit in a room and plan that as a recurring event?
I'm really starting to think these people do not understand the sphere they are operating in.
I'll gladly support a subscription based MMO if the quality of service is there, but if they are purposely taking the game down 20% of the time I'll actually be playing it each week, what is our incentive to pay and stick with them?steveb16_ESO46 wrote: »Sunday Euro planned down time is completely not acceptable. No. Weekends is the time when I get to play. Sundays in particular. You need to change that plan right now.
Edited by raglau on April 3, 2014 7:57PM1 -
cesarmmbbb16_ESOSoul Shrivensteveb16_ESO46 wrote: »Seriously? You are planning Euro maintenance for a weekend morning? Do you not like money or something? Sorry - but that is a completely crazy time. Absolutely crazy. You absolutely need to rethink this immediately.
Uh, dude, they already got our money!
Yes but they need our monthly fee as well. They should remember that.
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I left the job earlier, ran at 160 km/h risking my life on the road, I said to my girlfriend that I could not take her to dinner because I was with gastroenteritis, ran with my lover from my house telling him that my girlfriend was coming home, and, now this? ...
My life is s*** now .. shame on you, pain in max!
EDIT: next time text me a message, please
Edited by pmmm.portoeb17_ESO on April 3, 2014 8:00PM4 -
Menelaos✭✭✭✭ZOS_JessicaFolsom wrote: »Bringing down the game during European prime-time is not something we do lightly, and it is not our intent for it to be the norm. This is a bit of a unique case for launch day. When we have our weekly maintenances, which may not always be needed weekly, the one for the European megaserver is scheduled for Tuesdays at 13:00 BST (14:00 CEST) and Sundays at 09:00 BST (10:00 CEST.)
You are basically removing one day (for people with a job) of your early access package. Considering you were already under fire for your price policies concerning pre-orders you should take this very, very seriously.
...und Gallileo dreht sich doch!
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