The issues related to logging in to the European PC/Mac megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
I HAVE HAD IT!!!!!!!!!!!!
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LadyLavina✭✭✭✭✭
✭Don't worry friend. All will be well on November 14th.
♪ Country Roaaaaads, Take me Hooooome ♪PC - NA @LadyLavina 1800+ CP PvP Tank and PvP Healer3 -
p00tx✭✭✭✭✭
✭✭DMuehlhausen wrote: »Here's the thing. It may not be immediately on your end, but that doesn't mean it's 100% ZoS either. If other people aren't being kicked then the server isn't probably the issue either.
I work in IT and do Terminal Server support so essentially it's the same setup. All of the time our clients who connect to us from all over the world will have issues connecting to the server. Rarely it's 100% their side or ours. It's normally a hop or two somewhere in the middle that goes down and drops them. They will say the same thing that other people aren't being disconnected. Well no they aren't cause it's not the server, their connection or yours, it's a backbone issue between us.
While we will work with the provider having the issue to try and get ETAs and offer what assistance we can there isn't much that can be done. Some times the connection comes back and is stable, other times it's not and they will experience more drops.
The problem then comes in with it's normally AT&T, Verizon, Hurricane Electric, Comcast etc...major multi billion dollar companies you can't exactly strong arm and yell out to just fix their S*)*. What do they care. They are paid billions a year for the rights to use their backbone.
Now, if the rest of the server, or everyone in your instance or dungeon etc is getting dropped, then yeah ZoS needs to try and figure it out. Again though if it's just you it's your connection or more likely something in between you and the server.
On console, you can see entire groups of 20 or more players frozen in place all at once, every 4-6 minutes, like clockwork. It rotates, and sometimes you're the lucky one who gets to go around killing the frozen opposition players, but most of the time, you're frozen helplessly too. That is most definitely Zos's fault. I get that this is a huge, complicated game with some pretty amazing features, and it probably takes a ton of resources, but that's why we willingly pay them our money every month and support them by giving them more money for items that have no real world value. This feels more like a coding issue than server issues or connection issues, but even that should be far cleaner than it is, given the length of time they run beta on each new update on the PTS.PC/Xbox NA
Unchained | Unstoppable | Mindmender | Swashbuckler Supreme | Planes Breaker | Dawnbringer | Godslayer | Immortal Redeemer | Gryphon Heart | Tick-tock Tormentor | Dro-m'Athra Destroyer | Stormproof | Grand Overlord | Grand Mastercrafter | Master Grappler | Tamriel Hero0 -
josiahva✭✭✭✭✭
✭shiningforce wrote: »I usually am not one to get angry easily but honestly I have had enough!!!!
I Keep getting disconnected and its NOT ON MY END!!!
I get random disconnects usually around the Peak hours people play this game at, randomly boots me to the start up screen!!! I play the harder Vet Dungeons and this is unacceptable!
Its random, I am talking to people and have Zero issue and all of a sudden (POOF) disconnected. I have been in main battle and kicked, Sometimes My Character Goes invisible and I see a Crosshair in front of me that is never there unless this glitch happens, I can move around using the keys but cant see Myself only the crosshair, I cant interact or anything. Then eventually back to being disconnected. This happens a few times a day, I can't window out for a quick moment to look at something online without getting disconnected!
I have a top of the line computer! There is no issue with my Internet! I play all other MMOs and games just fine with Zero disconnect! I have tried every single scenario that Bethesda keeps spewing to fix the problem! The exact same information btw!!! Make exceptions, open Ports, delete certain folders, repair through launcher etc, NOTHING WORKS!
This post literally comes up all the time in the Forums yet nothing is done, ZEnimax boasted about how this was the first big Megaserver for an MMO, well guess what with that server comes problems, so FIX THEM!!!!!!!!!!!!!!! There are tons of articles about how bad your server issues are!
I am royally PO at this point! I dont like waiting for a dungeon for an hour to then get kicked from the game, then I get Stuck on a really LONG LOADING SCREEN and it never lets my character into the game!!
WTH IS going on!!!
Dont bother posting bethesda, here ill do it for you --- None of it works!
=======================================================================================
=======================================================================================
Long or infinite loading screens can be caused by a few different things from permission issues to add-ons. There are a few troubleshooting steps you can try listed below that can help with getting the game to load.
Remove Add-Ons
To fully remove your add-ons, do the the following in this specific order:
Exit the game
Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
Rename Addons to Addons.old
Rename SavedVariables to SavedVariables.old
Check in-game to see if the if the issues persist.
Add Anti-virus and firewall exceptions
The application files that may require exceptions are:
Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe
For some anti-virus programs you may need to add entire folders as exceptions.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\
Repair through launcher
To run a repair through the launcher:
Start The Elder Scrolls Online launcher.
Click on Game Option on top of the News section, and click on the option for Repair.
Allow the launcher to examine all the files for the game. This will take some time.
If any files are found to have problems, the launcher will re-download those files.
Run launcher and game as an administrator
Right-click on the game Launcher and select Properties.
Navigate to the Compatibility tab.
Check the box that says Run as Administrator.
Click Apply and then OK.
Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).
This used to happen to me. It was my internet connection...connected through a wireless LAN card...replaced the card with another wireless LAN card...same issue...then used my phone to connect to wifi and tethered it to my computer...problem gone. Installed ESO on a new gaming laptop...no issue whatsoever....it was those worthless wireless LAN cards that were causing the problem...both were the same brand. Use a wired LAN connection, or a better wireless connection(tether your phone while its on WIFI to test)
P.S. Those wireles cards worked fine for other programs, browsers etc, but not for ESO. You may not believe its your internet...but it most likely is.Edited by josiahva on June 26, 2018 5:02PM2 -
chris211✭✭✭✭shiningforce wrote: »I usually am not one to get angry easily but honestly I have had enough!!!!
I Keep getting disconnected and its NOT ON MY END!!!
I get random disconnects usually around the Peak hours people play this game at, randomly boots me to the start up screen!!! I play the harder Vet Dungeons and this is unacceptable!
Its random, I am talking to people and have Zero issue and all of a sudden (POOF) disconnected. I have been in main battle and kicked, Sometimes My Character Goes invisible and I see a Crosshair in front of me that is never there unless this glitch happens, I can move around using the keys but cant see Myself only the crosshair, I cant interact or anything. Then eventually back to being disconnected. This happens a few times a day, I can't window out for a quick moment to look at something online without getting disconnected!
I have a top of the line computer! There is no issue with my Internet! I play all other MMOs and games just fine with Zero disconnect! I have tried every single scenario that Bethesda keeps spewing to fix the problem! The exact same information btw!!! Make exceptions, open Ports, delete certain folders, repair through launcher etc, NOTHING WORKS!
This post literally comes up all the time in the Forums yet nothing is done, ZEnimax boasted about how this was the first big Megaserver for an MMO, well guess what with that server comes problems, so FIX THEM!!!!!!!!!!!!!!! There are tons of articles about how bad your server issues are!
I am royally PO at this point! I dont like waiting for a dungeon for an hour to then get kicked from the game, then I get Stuck on a really LONG LOADING SCREEN and it never lets my character into the game!!
WTH IS going on!!!
Dont bother posting bethesda, here ill do it for you --- None of it works!
=======================================================================================
=======================================================================================
Long or infinite loading screens can be caused by a few different things from permission issues to add-ons. There are a few troubleshooting steps you can try listed below that can help with getting the game to load.
Remove Add-Ons
To fully remove your add-ons, do the the following in this specific order:
Exit the game
Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
Rename Addons to Addons.old
Rename SavedVariables to SavedVariables.old
Check in-game to see if the if the issues persist.
Add Anti-virus and firewall exceptions
The application files that may require exceptions are:
Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe
For some anti-virus programs you may need to add entire folders as exceptions.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\
Repair through launcher
To run a repair through the launcher:
Start The Elder Scrolls Online launcher.
Click on Game Option on top of the News section, and click on the option for Repair.
Allow the launcher to examine all the files for the game. This will take some time.
If any files are found to have problems, the launcher will re-download those files.
Run launcher and game as an administrator
Right-click on the game Launcher and select Properties.
Navigate to the Compatibility tab.
Check the box that says Run as Administrator.
Click Apply and then OK.
Repeat these steps for ESO.exe, located in C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\Game\Client (by default).
http://www.leatrix.com/leatrix-latency-fix give this a try I used it for disconnects in pcp not i rarely dc at all0 -
danno8✭✭✭✭✭
✭✭✭✭✭A suggestion...
Grab a VPN (NordVPN is a good one) and try using it for a while to see if the rerouting of your internet helps at all. You can try several different locations to see if they help.
If it does, then it is a problem somewhere between yourself and ZoS servers, not specifically you or ZoS. Which BTW sucks when it happens, because getting "in between" entities to fix their servers is way harder than yourself, your ISP or ZoS since there is often no one to call or complain to.1 -
DenMoria✭✭✭✭✭
✭That might work if they didn't have so many thousands of new accounts coming in all the time. The advertising is strong with this one (Zeni). They know what they're doing. Hmph.Its simple stop giving them money. Don't pre-order DLC anymore, stop subscribing, don't log in but once a month to see if its fixed and if its not then don't log in for another 30 days.
take away the money and you watch how fast they jump on this and fix it... but until then they laugh at you all and keep accepting your money.
1 -
Wolfenbelle✭✭✭✭✭I don't have an issues playing in either pvp or pve or all the other people I see playing. I think it's on your end I know for you lot it's hard to admit your own system or connection is at fault but it's funny how many, many other people in the game don't have your issues.
I tend to agree. I have only a mid-range gaming computer and am hard wired to the internet through Time Warner (now Spectrum) cable 5g modem. I rarely have problems with lag in ESO although loading screens are taking longer than usual lately. Even in Cyrodiil when others are having problems I rarely do. This does point to client side problems, but I think the overall issue is a combo of both server and client. People who connect with Wi-Fi will tend to have more connectivity problems than hard wired connections.1 -
Huyen✭✭✭✭✭
✭Usual ZOS reply : Did you check your connection ?
This is a true bummer for me. State of the game is getting me to think whether I should move on or not. I like the game but the constant issues + the state of PVP are not helping
Do like me: play the game, throw in some skyrim while waiting for the new tes game and fallout online (both games have nothing to do with zos thank god!). Best way to go really.Huyen Shadowpaw, dedicated nightblade tank - PS4 (Retired)
Huyen Swiftpaw, nightblade dps - PC EU (Retired)
Huyen Lightpaw, templar healer - PC EU (Retired)
Huyen Swiftpaw, necromancer dps - PC EU (Retired)
Huyen Swiftpaw, dragonknight (no defined role yet)
"Failure is only the opportunity to begin again. Only this time, more wisely" - Uncle Iroh0 -
Morgul667✭✭✭✭✭
✭✭✭✭✭Usual ZOS reply : Did you check your connection ?
This is a true bummer for me. State of the game is getting me to think whether I should move on or not. I like the game but the constant issues + the state of PVP are not helping
Do like me: play the game, throw in some skyrim while waiting for the new tes game and fallout online (both games have nothing to do with zos thank god!). Best way to go really.
Not a bad advice
Edited by Morgul667 on June 27, 2018 4:14AM0 -
d3adkid✭✭I think some states in the US do not support net neutrality and hence the ISPs have control to limit/throttle traffic in some states.I aspire to become a thin yet fat tank.0 -
Cazzy✭✭✭✭✭
✭✭✭Same
Happened since Dragon Bones released.
Fast travel, wayshrines, grouping, completing quests and talking to NPCs are the biggest cues for a disconnect.
All other online games work perfectly fine. Definitely not an issue my end (We have done everything short of switching providers).Edited by Cazzy on June 27, 2018 2:07PM0 -
craftycarper73✭✭✭✭✭"Please ensure you have a valid internet connection"Born, Bred & Made in Manchester UK, RIP 22 Angels. 22/05/2017
PC-EU
The Place by Tony Walsh Please ReadThis is the place in the North West of England
It’s ace, it’s the best and the songs that we sing
From the stands, from our bands set the whole planet shaking
Our inventions are legends! There’s nowt we can’t make and
So we make brilliant music. We make brilliant bands
We make goals that make souls leap from seats in the stands
And we make things from steel and we make things from cotton
And we make people laugh, take the mick summat rotten
And we make you at home and we make you feel welcome
And we make summat happen, we can’t seem to help it
And if you’re looking for history then yes, we’ve a wealth
But the Manchester way is to make it yourself
And make us a record, a new number one
And make us a brew while you’re up, love. Go on!
And make us feel proud that you’re winning the league
And make us sing louder and make us believe it
that this is the place that has helped shape the world
And that this the place where a Manchester girl
Name of Emmeline Pankhurst from the streets of Moss Side
Led a Suffragette City with sisterhood pride
And this is the place with appliance of science
We’re on it, atomic, we strut with defiance
In the face of a challenge we always stand tall
Mancunians in union delivered it all
Such as housing and libraries, and health, education
And unions and co-ops, the first railway station
So we’re sorry! Bear with us! We invented commuters!
But we hope you forgive us – we invented computers!
And this is the place Henry Royce strolled with Rolls
And we’ve rocked and we’ve rolled with our own Northern Soul
And so this is the place to do business, then dance
Where go-getters and goal setters know they’ve a chance
And this is the place where we first played as kids
And me Mam lived and died here, she loved it she did
And this is the place where our folks came to work
Where they struggled in puddles, they hurt in the dirt
And they built us a city. They built us these towns
And they coughed on the cobbles to the deafening sound
Of the steaming machines and the screaming of slaves
They were scheming for greatness, they dreamed to their graves
And they left us a spirit, they left us a vibe
The Mancunian Way to survive and to thrive
And to work and to build, to connect and create and
Greater Manchester’s greatness is keeping it great
And so this is the place now we’ve kids of our own
Some are born here, some drawn here but we all call it home
And they’ve covered the cobbles, but they’ll never defeat
All the dreamers and schemers who still teem through these streets
Because this is a place that has been through some hard times
Oppressions, recessions, depressions and dark times
But we keep fighting back with Greater Manchester spirit
Northern grit, northern wit in Greater Manchester’s lyrics
And there’s hard times again in these streets of our city
But we won’t take defeat and we don’t want your pity
Because this a place where we stand strong together
With a smile on our face, Mancunians Forever
And we’ve got this* as the place where a team with a dream (*Forever Manchester)
Can get funding and something to help with their scheme
Because this is the place that understands your grand plans
We don’t do No Can Do, we just stress Yes We Can!
Forever Manchester’s a charity for people round ‘ere
You can fundraise, donate. You can be a volunteer
You can live local, give local. We can honestly say
We do charity differently, that Mancunian Way
And we fund local kids, and we fund local teams
We support local dreamers to work for their dreams
We support local groups and the great work they do
So can you …help us help… local people like you?
Because this is the place in our hearts, in our homes
Because this is the place that’s a part of our bones
‘Cos Greater Manchester gives us such strength from the fact
That this is the place. We should give something back.
Always remember. Never forget. Forever Manchester.1 -
d3adkid✭✭Same Happened since Dragon Bones released.
Fast travel, wayshrines, grouping, completing quests and talking to NPCs are the biggest cues for a disconnect.
All other online games work perfectly fine. Definitely not an issue my end (We have done everything short of switching providers).
I am not saying the issue is from any of the customers end but maybe where these eso servers are located that internet service provider might be the one that is limiting the traffic.I aspire to become a thin yet fat tank.1 -
mikegundy✭✭✭The sad truth is that the casuals (1-5 hours playtime a week) dont complain or care which means ZOS doesnt care.Gundysorc - AR50
GM of Hysteria1 -
shiningforce✭✭✭Took some advice on here and took to NordVPN and havent had a problem since. Wanted to make sure a few days before I came back and gave feedback. Seems this is definitely on Zenimax's end IMO, My connection is fine everywhere else on any other Online game just not Eso. Guessing a connection issue from around my area in Boston.-- It is easy to be a Jerk Online; what do you win? Being Kind people remember you, help you, befriend you and you feel good too.0 -
shiningforce✭✭✭meaning where zenimax set up connections around Boston*-- It is easy to be a Jerk Online; what do you win? Being Kind people remember you, help you, befriend you and you feel good too.0
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Mettaricana✭✭✭✭✭
✭✭✭Agreed hell me and several 750cps were getting moped on tempest island vet. Bumped by non exsistant tornadoes invisible lighting bolts, the bosses tackle would head to guy across the room and the healer next to me would die from it we all saying wtf in voice chat wasnt our connection we all have different providers and we all witnessed the bs that went down...
Zos seriously hire some people who have a clue i understand games having rough starts but rough start, middle, current and most likely future is ridiculous.
We got jewelry and costume making your running outta parlor tricks to keep me here
Edited by Mettaricana on July 11, 2018 11:04PM1 -
thegreat_one✭✭✭✭They need to upgrade the server from a 2 slice to a 4 slice.....LadyLavina wrote: »Don't worry friend. All will be well on November 14th.
♪ Country Roaaaaads, Take me Hooooome ♪
Zos can make a Fallout multiplayer game, but it will be just as bad as the Pvp here. They should stick to single player.0 -
Kadoin✭✭✭✭✭
✭✭ESO's client-server model should definitely be rewritten...The amount of data that needs to be sent on a constant basis is ridiculous and at one point even my ISP was contacting me about it because it kept triggering their protection. When a game is moving more than 1-2 megabytes a second for one client you have to wonder exactly how can a server sustain that... That's in Vivec and probably why the server crashes so often or randomly boots people.
The best part? Apparently if you miss one to two packets, it always results in a disconnect. You don't even have to miss them actually, because some routers have security and will flag them (mine starts at the 1 megabyte mark for non-HTTPS traffic and port other than the standard ones). ZOS needs to look into cutting the data sent to the clients.
Cellphones do work better than home connections, but only because they don't have any firewall or rules and cell networks usually don't either (they will just suspend your service if it triggers an alert and this is completely automated).
0 -
PlagueSD✭✭✭✭✭
✭Don't run the game from the patcher. Put the eso64.exe shortcut on your desktop and use that. Only use the launcher to patch (then IMMEDIATELY close it and run from eso64.exe). The launcher has a bad memory leak that can cause you to disconnect when you're out of memory.
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PlagueSD✭✭✭✭✭
✭ESO's client-server model should definitely be rewritten...The amount of data that needs to be sent on a constant basis is ridiculous and at one point even my ISP was contacting me about it because it kept triggering their protection. When a game is moving more than 1-2 megabytes a second for one client you have to wonder exactly how can a server sustain that... That's in Vivec and probably why the server crashes so often or randomly boots people.
The best part? Apparently if you miss one to two packets, it always results in a disconnect. You don't even have to miss them actually, because some routers have security and will flag them (mine starts at the 1 megabyte mark for non-HTTPS traffic and port other than the standard ones). ZOS needs to look into cutting the data sent to the clients.
Cellphones do work better than home connections, but only because they don't have any firewall or rules and cell networks usually don't either (they will just suspend your service if it triggers an alert and this is completely automated).
I'm gonna call BS on the game using more than 1-2MB/second. This is from a night of raiding...
0 -
NickStern✭✭✭shiningforce wrote: »Seems this is definitely on Zenimax's end IMO,
Actually it proves the opposite as the final connection is at ZOS servers no matter what.
The VPN is routing you in a way to mask your IP therefore a different route proving the issue was between you and ZOS on the old route your provider used before the VPN changed that route.0 -
Kronuxx✭✭✭✭I'm in the same boat as everyone else here. I know it's on ZOS' end. Regardless, after testing out so many options I discovered it's truly on their side. In fact I have confirmation through pathping and tracert reports showing that my ping and packet loss (100%) skyrocket up once akamai technologies routes me through one of ZOS' gateway servers located in Maryland. I brought this to the attention of ZOS' and they pretty much told me I'm s.o.l. but that I should try things to improve my end. Unfortunately it's not on my end. Happens to be one of ZOS' gateway servers.Edited by Kronuxx on July 12, 2018 6:26AM0
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Pixel_Zealot✭✭✭✭
Lag spikes from 200-ms to +1kms every minute while fishing in Summerset during peak hours. I thought it was my line acting up, my partner logged on and her ping is stable where mine spikes, and vice-versa. I wish it was on my end so I could actually do something about it, but I know this is on ZOS' end.
EDIT: *** formattingEdited by Pixel_Zealot on July 12, 2018 7:35AMDragonborn, huh? Was it your ma or your pa that was the dragon?0 -
Kadoin✭✭✭✭✭
✭✭ESO's client-server model should definitely be rewritten...The amount of data that needs to be sent on a constant basis is ridiculous and at one point even my ISP was contacting me about it because it kept triggering their protection. When a game is moving more than 1-2 megabytes a second for one client you have to wonder exactly how can a server sustain that... That's in Vivec and probably why the server crashes so often or randomly boots people.
The best part? Apparently if you miss one to two packets, it always results in a disconnect. You don't even have to miss them actually, because some routers have security and will flag them (mine starts at the 1 megabyte mark for non-HTTPS traffic and port other than the standard ones). ZOS needs to look into cutting the data sent to the clients.
Cellphones do work better than home connections, but only because they don't have any firewall or rules and cell networks usually don't either (they will just suspend your service if it triggers an alert and this is completely automated).
I'm gonna call BS on the game using more than 1-2MB/second. This is from a night of raiding...
That must have been in PvE, I'm talking about PvP. Now if you don't believe it, go to Bleakers-Chal-Aleswell or wherever faction stack occurring on your server and play for an hour. You will have much more than that for certain. At the minimum you will be running 600 KB/s just for being around the zerg taking zero damage. If synchronized destro trains are running or other AoE activity much, much, more assuming you don't get booted the moment they happen. You can honestly see it for yourself if you don't believe it...0 -
Slick_007✭✭✭✭✭
✭xxthir13enxx wrote: »Hello, yes....could I get you to disconnect your Ethernet cable from the back of your Router n from the wall socket and flip it round so that you are now plugging the end from the wall into the Router and the end from the Router now connects to the wall...are they now fastened securely? Yes? Good...now please test your connection again...
Long story short...method employed by IT to ensure the Ethernet plugs were actually connected...lol
as someone who has done IT:
client: yes its plugged in and turned on
me: can you physically check the cable please?
client: uh, it works now. yeh, it wasnt plugged in.
0
