Maintenance for the week of September 15:
• PC/Mac: NA and EU megaservers for patch maintenance – September 15, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – September 16, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

Update for Crashes/Freezing on Console

  • waitwhat
    waitwhat
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    @ZOS_GinaBruno Immediate freeze upon engaging large EP force just now at ASH. Vivec PS4 NA. Activated Suppression Field and gone. Freeze seems be reliably triggered not when there is a high player count on screen, but rather when there is a high player count and a high number of enemy AoE effects that have to be rendered.
    PS4 NA AD ScourgeVivec Loading Screen Simulator 2017
    Khajiit stamblade main - Walking the Two-Moons Path and robbing cute Breton boys.
    Breton magplar vet Trial Healer - Promoting wellness through self-reflection.
    Argonian Tripot DK Cyrodiil Tank - One with the Hist and guarding cute Breton boys.
    Altmer magsorc PvE DPS - Scamp tramp and unrepentant lush.

    "30s to eval"
    "Read the ******* lorebook."
  • Sun7dance
    Sun7dance
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    Once again:
    Freezes and crashes are not the only main issues. Invisible players are also an absolutly No-Go!

    @ZOS_GinaBruno and all the others, please consider!

    https://www.youtube.com/watch?v=XneYrZZHjdY
    PS5|EU
  • Miswar
    Miswar
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    PvP wednesday.. 10min play PS4 EU.. 2 freezes and 2 restarts... spawned into South gate and wondering why do I bother.
  • Dravynn2525
    Dravynn2525
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  • rexagamemnon
    rexagamemnon
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    as of July 4th, Independence Day, 2018
    I have experienced less crashes/freezes, but they still happen occasionally. Also ESO help still hasn't resolved my ticket I submitted where I complained about one of the crashes caused my alliance and support skill like to reset at level 1 from max 10 level as a result of a crash/freeze. at this point it does not matter because I am almost max level again, it is just the inconvienience and the lack of communication with me from the support staff that frustrates me. but on a happier not...

    [removed political comment]
    Edited by ZOS_JesC on July 4, 2018 4:07PM
  • POps75p
    POps75p
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    this will continue to be a problem until they remove the malware, and they can do it w/o shutting down the server, it will work perfect. but they want to know what everyone is saying (both in chat as well as typed) what they receive in mail, what they send out and to whom, so keep your mouth shut.
  • Miswar
    Miswar
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    Just had triple freeze and blue screen combination...couple of times.. missed propably +50k ap due to this.

    Also 60-70 AD froze while they were sieging keep.

    If this kind of crap does not warrant swifter patching than WHAT WILL???? ZOS????
  • DrSweetazz
    DrSweetazz
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    Froze up in battlegrounds when I respawns after a death, no one at all around, no skills fired by me
  • Nord_Raseri
    Nord_Raseri
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    Miswar wrote: »
    Just had triple freeze and blue screen combination...couple of times.. missed propably +50k ap due to this.

    Also 60-70 AD froze while they were sieging keep.

    If this kind of crap does not warrant swifter patching than WHAT WILL???? ZOS????

    I missed nearly 1 million AP(if not more) last campaign due to freezing and having to reset game.
    Veit ég aðég hékk vindga meiði á nætr allar níu, geiri undaðr og gefinn Oðni, sjálfr sjálfum mér, á þeim meiði er manngi veit hvers hann af rótum rennr.
  • riVALry9
    riVALry9
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    "AnviOfVai wrote: »
    ... seriously? what are we paying for?

    That’s really the question isn’t it?
    Edited by riVALry9 on July 4, 2018 6:35PM
  • Miswar
    Miswar
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    It seems there is increased amount of invisible enemies / players at Cyrodiil as well.

    Add that to the freezing list... this is getting ridicilious to say at least!
  • valeriiya
    valeriiya
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    riVALry9 wrote: »
    "AnviOfVai wrote: »
    ... seriously? what are we paying for?

    That’s really the question isn’t it?

    Cancel your Plus!!!
  • j_s_lemasterb14_ESO
    3 crashes back to back, got to the keep crashed instantly, logged back in, crashed before anyone could load, logged back in, rez & crash again.

    I resubbed earlier today excited to return...sigh. Guess not.
    Edited by j_s_lemasterb14_ESO on July 4, 2018 10:05PM
  • jaschacasadiob16_ESO
    jaschacasadiob16_ESO
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    To be honest, in Cyrodill the game freezes several seconds during combats. In PvE, I stil experience random load screens while in a trial, as well as terrible lag when in towns.

    Nothing really changed. But I can sometimes see the black shadows of characters not yet loaded.
    "Yesterday while searching a barrel in vVoM I found a lemon. Best drop of the whole run."

    Protect the weak. Heal the sick.
    Treasure the gifts of friendship. Seek joy and inspiration in the mysteries of love.
    Honor the Earth, its creatures, and the spirits. Use Nature's gifts wisely. Respect her power. Fear her fury.
  • rexagamemnon
    rexagamemnon
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    So update here, So ive had to crashes in a time span of 20min maybe
  • LeHarrt91
    LeHarrt91
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    When I get close to a keep with large groups its pretty much a guaranteed disconnect/ freeze, often also random freezes when alone. I will force close app and then spawn back where i froze, on one occasion spawned back into the enemy keep (unflagged) and was invisible to most of the other faction.
    Also i still get the stuttering/ slideshow in pve, often when loading into a new area and also randomly running around. Trials are a no go for me even on normal, i lag and disconnect unless i stand there and do nothing.

    In the 3 years i've been playing this is possibly the worst its been for me, please get it together. I dont care about the Wolfhunter DLC at this point, i just want to be able to play the game.
    PS NA
    Have played all classes.
    Warden Main
  • Sandman929
    Sandman929
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    Don't want to
    LeHarrt91 wrote: »
    When I get close to a keep with large groups its pretty much a guaranteed disconnect/ freeze, often also random freezes when alone. I will force close app and then spawn back where i froze, on one occasion spawned back into the enemy keep (unflagged) and was invisible to most of the other faction.
    Also i still get the stuttering/ slideshow in pve, often when loading into a new area and also randomly running around. Trials are a no go for me even on normal, i lag and disconnect unless i stand there and do nothing.

    In the 3 years i've been playing this is possibly the worst its been for me, please get it together. I dont care about the Wolfhunter DLC at this point, i just want to be able to play the game.

    I care to the extent that I'm wondering what they'll break next time
  • ResTandRespeC
    ResTandRespeC
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    Good chance its for their new fallout game lmao.
    I will definitely not be buying that game after i've seen how they treat us here lol.
  • LeHarrt91
    LeHarrt91
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    Sandman929 wrote: »
    Don't want to
    LeHarrt91 wrote: »
    When I get close to a keep with large groups its pretty much a guaranteed disconnect/ freeze, often also random freezes when alone. I will force close app and then spawn back where i froze, on one occasion spawned back into the enemy keep (unflagged) and was invisible to most of the other faction.
    Also i still get the stuttering/ slideshow in pve, often when loading into a new area and also randomly running around. Trials are a no go for me even on normal, i lag and disconnect unless i stand there and do nothing.

    In the 3 years i've been playing this is possibly the worst its been for me, please get it together. I dont care about the Wolfhunter DLC at this point, i just want to be able to play the game.

    I care to the extent that I'm wondering what they'll break next time

    Ok yeah i agree lol, but its the new content i was mainly referring to when i cant even play the current content.
    PS NA
    Have played all classes.
    Warden Main
  • Gorilla
    Gorilla
    ✭✭✭
    Running PS4 Pro / 25-50 down and 10-20 up /

    No issues in PVE but limited time there
    3-5 hours a day over past weekend in Cyro
    - 3 crashes per hour
    - mainly on large seizes but also 2 on death screens


    Mostly it seems to happen during a transition to new and large data.

    It is extremely annoying. And missing out on AP after a long keep battle is something else.
  • IlCanis_LupuslI
    IlCanis_LupuslI
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    Yesterday was weird, I I stayed away from keeps but got into larger battles and didn't have any freezes the whole evening. I maby its something 2 do with the ap calculations but we only lost 3/24 to freezes. Did you change something or did I just get lucky? @ZOS_GinaBruno
    Cp 1490
    Xbox-EU-AD
    Khajiit Night blade Healer(BiS for cuteness)-Flawless Conquerer Grand Overlord
    Khajiit Stamsorc Werewolf, Flawless Conquerer (1st attempt ww form during the entire dungeon) main
    Khajiit(Master Race) Templar Healer, Flawless Conquerer
    Khajiit Stam dk, Flawless conquerer, 2nd attempt
    https://www.youtube.com/channel/UCQhCmVHwZioVyTEDberxGtA?view_as=public
    Werewolf Veteran player, Since Wrathstone-DLC "Raid-Wolf", 50k dps with fracture, Pvp Healer.
  • LeHarrt91
    LeHarrt91
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    Yesterday was weird, I I stayed away from keeps but got into larger battles and didn't have any freezes the whole evening. I maby its something 2 do with the ap calculations but we only lost 3/24 to freezes. Did you change something or did I just get lucky? @ZOS_GinaBruno

    Hmm, maybe its got to do with the new defence tick calculations. As it now calculates how much you participated in the defence and ajusts accordingly.
    PS NA
    Have played all classes.
    Warden Main
  • stvwhitewalker
    stvwhitewalker
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    XBOX EU
    Just crashed and dash-boarded at the end of a geyser rejoined NO REWARD. These issues have really been going on far too long and yet we still pay our subs on time. compensation of some sort would do wonders to improve customer relations
  • Lord-Otto
    Lord-Otto
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    Well, logging in doesn't crash three times before succeeding now, so I guess something was fixed.
  • gp1680
    gp1680
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    Yesterday was weird, I I stayed away from keeps but got into larger battles and didn't have any freezes the whole evening. I maby its something 2 do with the ap calculations but we only lost 3/24 to freezes. Did you change something or did I just get lucky? @ZOS_GinaBruno

    I had a similar experience yesterday as well where I didn’t freeze out for at least a couple of hours in Xbox NA Vivec. Then all of a sudden I froze three times in like 10 minutes. I had not changed where I was fighting or what size the battles were. Ohhh how nice it was to siege a keep and not freeze for those two hours. Reminded me of the good ole days back in May of 2018.
  • Apache_Kid
    Apache_Kid
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    The funny/sad thing about all of this is that performance in Cyrodiil wasn't really any good before Summerset and yet I would kill to only have the crashes to the dashboard back instead of the crashes to the dashboard AND the screen freezes forcing you to manually quit the game.

    Instead of focusing on making Cyrodiil better over time they are taking steps backwards and then spending all this time and effort just to get back to the pretty bad performance we had previously as opposed to the horrible performance we have now.

    This game is so far away from being the Triple A title it is supposed to be, its not even funny.

  • gp1680
    gp1680
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    Apache_Kid wrote: »
    The funny/sad thing about all of this is that performance in Cyrodiil wasn't really any good before Summerset and yet I would kill to only have the crashes to the dashboard back instead of the crashes to the dashboard AND the screen freezes forcing you to manually quit the game.

    Instead of focusing on making Cyrodiil better over time they are taking steps backwards and then spending all this time and effort just to get back to the pretty bad performance we had previously as opposed to the horrible performance we have now.

    This game is so far away from being the Triple A title it is supposed to be, its not even funny.

    So spot on. At least with the buzz-lockup-crashes, you knew you probably had some time after you log back in to play before it happened again. With the freezes, it’s likely it will happen again with minutes. Very frustrating.
  • moonio
    moonio
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    They need to completely sort it out, not patch it up then sit down and pray something worked..
    Look.. nobody here will ever buy another Bethesda related title if ZOS continue to massacre their own game..
    We are not fools..
  • Apache_Kid
    Apache_Kid
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    moonio wrote: »
    They need to completely sort it out, not patch it up then sit down and pray something worked..
    Look.. nobody here will ever buy another Bethesda related title if ZOS continue to massacre their own game..
    We are not fools..

    That's the thing people will though. People will also buy the new $100 house and spend hundreds if not thousands of dollars on crown crates chasing a mount with a .2% drop-rate.

    They have absolutely 0 motivation to fix anything because of how much money this game is raking in. Every one of these digital goods in the crown-store has no added manufacturing costs after the first time it is designed. This isn't a normal business. They can design (or just re-skin) something, slap a price-tag on it and sell an infinite amount without ever having to pay for more manufacturing costs.

    If I was a suit looking at the numbers from the crown-store what motivation would I have to re-invest more of that in the Q&A department? Why would I think the game needs better servers and infrastructure? The profit margins are probably out of this world. This game is doomed to exist with worsening performance every patch until the player-base stops spending money in that damn crown-store.
  • moonio
    moonio
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    Someone was throwing around figures of ZOS having made $500 million last year... not sure how true this was.

    This is our hard earned cash, we work hard all day and would like to relax with a playable game when we get home!

    So ZOS please stop with the empty promises and please refer to consumer laws regarding the sale of digital goods
    https://www.eurogamer.net/articles/2015-10-01-new-consumer-rights-act-puts-gamers-in-the-driving-seat

    ie, they must be

    Satisfactory quality.
    Fit for purpose.
    As described.

    I can't see that ESO ticks any of those boxes right now...
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