Update for Crashes/Freezing on Console

davidj8291 · July 2018

Well. We got commentary and exactly what we said it would be.
“Wait til the incremental patch”.
42 days of broken end game content. Glad I already unsubbed. Tired of paying for broken content.

Karivaa · July 2018

I do not understand why they refuse to fix the game before they release patches. Come on Zos! Give us a break!

Miswar · July 2018

Tuesday PvP experience after server maintenance PS4 EU.

22min PvP. Total of 4 console freezes and spend most of the time restarting the damn PS4 game. Than logged out of the game...

Thank you Zenimax... fantastic service and don't rush out any fixes since game is working nicely.

grannas211 · July 2018

I really dont understand why they have no sense of urgency in fixing this. People including myself have spent enough money in this game to not get 10-12 weeks of unplayable content in the past 6 months. Then they have vague responses. But the crown store motiffs, boom instant response from Gina with her responding and giving detailed feedback. Its not even a meme anymore, its obnoxious.

geonsocal · July 2018

seems zos has their hands full at the moment with all the game performance issues and are severely challenged with providing guidance to its users in this difficult situation...

let me help:

ZOS_GinaBruno · July 2018

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

HansaBergen · July 2018

Just had a massiv zerg fight on Xbox na.. no freeze? i got lucky, or we getting over this issue?

mdylan2013 · July 2018

ZOS_GinaBruno wrote: »

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

Thank you, that's some good news anyway.

geonsocal · July 2018

ZOS_GinaBruno wrote: »

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

keep your head up, and, keep plugging along miss Gina...

we really appreciate yourself and others doing the very best they can in a difficult situation not of your personal making (unless in fact your making bunches and bunches of money and are involved in key release and game implementation decisions

)...

I'm sure you've seen enough data over the years to know a lot of us put in quite a few hours on this game, much more frequently than we probably should...

what would be scary is if none of your users really cared...

look at this thread as 10 pages (and counting) of caring

DrSweetazz · July 2018

ZOS_GinaBruno wrote: »

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

Thank you, I am happy that option is on the table if needed

stpolaris · July 2018

Crashing and freezing constantly

Twis · July 2018

The fact that they send everyone here to cry about freezing

I really wish I didn't buy all that new content which wasn't ready for release.

LadyLethalla · July 2018

Derp...

Karivaa · July 2018

ZOS_GinaBruno wrote: »

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

Thank you for responding to us during the evening! As pissed off as we are, we know it is not your personal fault and as another user pointed out, if we did not care, we would not be here and the forums would be dead.

TequilaFire · July 2018

Really got even worse this evening if that can be believed.

waitwhat · July 2018

I haven't noticed any performance increases today, in and out of Cyrodiil.
Freezes happening with same frequency in Cyrodiil, requiring an app restart.
Stutters and almost-restart-requiring freezes occurring with same (read: often) frequency.

ReverseVenom · July 2018

Got into several big zerg fights today and had minimal crashes, and I mean minimal as in still too many but compared to previously, much better (6 times instead of the usual 15+)

eso_lags · July 2018

ZOS_GinaBruno wrote: »

DrSweetazz wrote: »

What happens to midyear mayhem if they dont get this fix right @ZOS_GinaBruno?

We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state.

And to everyone in this thread PLEASE go look up what other mmoss give their players for compensation when stuff like this happens. When those games have issues for a DAY they compensate their players.. Just imagine if the game was busted for years and completely unplayable for a month+....

I wonder why we will never see this from zos? Odd. Theres a difference between being understanding, which i was for well over a year, and being walked on.

Edit* and its certainly not jess or ginas fault, obviously, but i do wonder if they are as confused by how bad this game performs as we are.. Or do they just not know.. Ive said it before and ill say it again, please any zos dev come and try to pvp on xbox at prime time (or not even) when this game isnt having these issues. You will see how bad it normally is.

waitwhat · July 2018

@ZOS_GinaBruno

Freezing still occurring at same rate. Whatever the feature was, it can be ruled out as the cause.

Miswar · July 2018

grannas211 wrote: »

I really dont understand why they have no sense of urgency in fixing this. People including myself have spent enough money in this game to not get 10-12 weeks of unplayable content in the past 6 months. Then they have vague responses. But the crown store motiffs, boom instant response from Gina with her responding and giving detailed feedback. Its not even a meme anymore, its obnoxious.

Well if you read between the lines.... "We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state. "

..that basically tells me that they do NOT pinpointed what is the root cause of this utter mess... also earlier post "..they are fixing SOME crashes and freezes..." kind of tells the same story.

As for the PR and customerservice part... well this in your face stuff to all console users. I mean 1,5 months with broken product (The CWR fiasco too long too) with 0 urgency to fix this.

Already proven here that they could do it IF they want to implement emergenct fix.

I'am not happy by any standard .... honestly which other field / profession you can sell broken product without any urgency whatsoever to fix this?

DreadKnight · July 2018

Miswar wrote: »

grannas211 wrote: »

I really dont understand why they have no sense of urgency in fixing this. People including myself have spent enough money in this game to not get 10-12 weeks of unplayable content in the past 6 months. Then they have vague responses. But the crown store motiffs, boom instant response from Gina with her responding and giving detailed feedback. Its not even a meme anymore, its obnoxious.

Well if you read between the lines.... "We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state. "

..that basically tells me that they do NOT pinpointed what is the root cause of this utter mess... also earlier post "..they are fixing SOME crashes and freezes..." kind of tells the same story.

As for the PR and customerservice part... well this in your face stuff to all console users. I mean 1,5 months with broken product (The CWR fiasco too long too) with 0 urgency to fix this.

Already proven here that they could do it IF they want to implement emergenct fix.

I'am not happy by any standard .... honestly which other field / profession you can sell broken product without any urgency whatsoever to fix this?

It also raises the question - do they actually have any internal QA? because it sounds like they are going to patch and then expect us to do the QA testing for them.

Skall66 · July 2018

DreadKnight wrote: »

It also raises the question - do they actually have any internal QA? because it sounds like they are going to patch and then expect us to do the QA testing for them.

I think we all know by now that they don't.

Yesterday evening, game crash as I was defending a keep, restart game, pop at the same place, but the keep was now ennemy controlled..
How is that even possible? It's not a bug, it's a basic coding mistake
Not tested yet, but does it mean that if I force close the game while in an attacked keep, wait 2mn and relog, I have a good chance to be able to attack an ennemy keep from the inside?
Xbox EU, Vivec

IlCanis_LupuslI · July 2018

Before the "fix" on console I only used to lag/crash on pvp, and now even Pve content and questing is a lag festival @ZOS_JessicaFolsom @ZOS_GinaBruno
Whatever the fix was it didnt make things better, but it made things worse

AnviOfVai · July 2018

Last night I had 3 freezes again before I gave up, one of them was once I had logged into the map again, I moved for about 3 minutes before freezing again...Really bad.

To be honest this is not fair on anyone who pays/plays this game, loads of us support it but we are let down nearly every time when a patch is released and the fixes that are released normally end up making things worse... why are they not tested before hitting console?! this is not the first time this has happened! its getting ridiculous now. The only thing that HAS improved is that we do get ZOS telling us information of when things will be done, which I thank for that at least we are not left completely in the dark.

I hate to bring up the word "compensation" but this game has been broken since Summerset was released, and all of us paid for a broken game.Now we have to wait for a fix that "May fix some crashes and freezing"... seriously? what are we paying for?

Sorry for the rant.. but not a happy console player ):

Malacthulhu · July 2018

Miswar wrote: »

grannas211 wrote: »

I really dont understand why they have no sense of urgency in fixing this. People including myself have spent enough money in this game to not get 10-12 weeks of unplayable content in the past 6 months. Then they have vague responses. But the crown store motiffs, boom instant response from Gina with her responding and giving detailed feedback. Its not even a meme anymore, its obnoxious.

Well if you read between the lines.... "We'll move Midyear Mayhem if we need to, and will make that call after the patch goes up and we have time to evaluate the current state. "

..that basically tells me that they do NOT pinpointed what is the root cause of this utter mess... also earlier post "..they are fixing SOME crashes and freezes..." kind of tells the same story.

As for the PR and customerservice part... well this in your face stuff to all console users. I mean 1,5 months with broken product (The CWR fiasco too long too) with 0 urgency to fix this.

Already proven here that they could do it IF they want to implement emergenct fix.

I'am not happy by any standard .... honestly which other field / profession you can sell broken product without any urgency whatsoever to fix this?

I thought it was obvious they didn't know before that comment. Shifting timeline from 6-2 weeks etc. Plus, their track record. You would think 2 years would be enough time to fix most things and the fact most issues have a reoccuring pattern.

Malacthulhu · July 2018

Oh @ZoS, if I play my stam warden plague build, basically sylistrix syvarras pillar of nirn with bow and growing swarm, I am garanteed to crash 25 times an hour. If I play my mageblade which is more direct dmg 2 times an hour.

The thing is suspect is that dots amd hots etc in trial content umm ok. In pvp cyro, server cannot keep up. I also noticed with the disease built at some point the server just stops caring about calculating the dmg. Remember what happened in morrowind when testing growing swarm without a target cap? Server cannot handle it.

waitwhat · July 2018

@ZOS_GinaBruno Now a few hours into Cyrodiil. AD offensive siege at BRK against EP. Vivec PS4 NA. High number of enemy AoE effects (EotS, oils, caltrops, etc) produce freeze and crash every 20s, like clockwork.

Small group did not produce freezing, though did witness another group of AD and DC freeze on Alessia bridge. Seems to be whole groups at a time, and at BRK (Blue Road Keep) above my one other group member did feeze with me, at the exact same time.

Frequency of freezing may have decreased slightly, or it could be that larger groups aren't running on AD at the moment.

Also, as an aside a week ago, everyone on AD was logged out to character select (not a freeze, but actual logged out, no error message or server code), and then we all respawned where we were four or five seconds ago. My best guess for that is PSIJIIC magic.

Blobsky · July 2018

itzTJ wrote: »

ZOS_GinaBruno wrote: »

Hi everyone,

At this time, we've gathered all the information we needed since disabling the previously-mentioned feature last week. We'll have a fix for the issue that was causing some crashes and freezing stemming from this issue, along with a handful of others, in the next incremental patch. We're still on track to release this patch the week of July 16, in 2 weeks.

What? 2 Weeks? Honestly you should have never put this game on console. You guys just walk all over us, more than half of your player base, and for what? Laziness? I dont understand. 2 years of terrible performance. Now a month of literally unplayable pvp... I dont know how you guys are keeping this game alive.

I guess from new players who just dont know yet and vet players like me that hold out the TINIEST bit of hope, simply because of nostalgia, that you guys will fix the mess you've made with this game. And especially fix the mess in cyrodil. It always comes down to performance. Why it isnt your top priority? I dont know.

So now 2 more weeks of not being able to cast skills effectively, bar swap effectively, and play like the game was meant to be played. Ive upgraded my modem, router, wifi speed, and xbox for this game. All the best you can buy. And it still performs worse than anything ive ever played. Just sad.

PC has the same problems currently for many of us, and has had awful performance for 2 years. At least console got a thread, on PC it is literally just "normal" after so long.

Last real work on PC perfornance was patch 1.2 to 1.3 that I can remember (Excluding arbitary notes saying improved performance when it has not been). That was in July 2014 lol

moonio · July 2018

Did they just turn off the servers, go down the pub for a few hrs then switch them on again?

Tested Cyro last night and whole groups of people were freezing at key points during keep and resources fights.

Why are you doing this to us??

zParallaxz · July 2018

You see Zos needs to follow suit of epic games and their newest iteration of a game mode called play ground. Yes it did crash when it first released due to a high amount of people joining at the same time so within the first day they disabled it. Every day after that they gave us updates on the issues that were occurring and they actively try to resolve it. That’s how a company should respond and communicate with its player base, that’s why I’m more than happy to spend my weekly disposable income on cosmetics to support the game financially as many others do. As of today the new game mode works good and if does crash again I’m sure epic will actively notify me when it will be up again on a day to day basis. There is no waiting two weeks for a update and than an additional 2 weeks for said update to apply to consoles after pc, quit with this bs Zos.