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Should ZOS take down the pvp servers until they can be stable? (all platforms)

  • Aurielle
    Aurielle
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    Chrysa1is wrote: »
    Ive not had any issues in PvP. xbox one eu server. Maybe its actually just some people's own connection and signal strength

    Are you actually kidding me? I was in a large group this afternoon on PS4 NA Vivec that froze multiple times. Zone chat was full of people complaining about the freezing. The entire campaign had a roll back, resulting in lost AP/lost siege purchases. It isn't some of us having connection problems; it's the vast majority of the user base dealing with a problem that was introduced with Summerset. I have a hard-wired fiber op connection with excellent upload and download speeds. It is NOT my connection. I, along with everyone else, was NOT having problems on this scale before Summerset.

    Edit: Also, @Chrysa1is , please watch this video: http://xboxdvr.com/gamer/xi-albatr0ss-ix/video/54702064

    Fast forward to the 1:00 mark. Are you seriously trying to tell us that all of those frozen reds suddenly had simultaneous "connection and signal strength" problems? ZOS broke it, ZOS needs to fix it.
    Edited by Aurielle on July 2, 2018 9:23PM
  • Marabornwingrion
    Marabornwingrion
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    Yes
    Prime time in Vivec: standing in the middle of nowhere, no people or fights around, yet permanently 200 ping or more.
  • BigBragg
    BigBragg
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    Other (please explain in post)
    Radinyn wrote: »
    Buy better computer, then go to pvp

    I have an i7 6700k, 1080 GTX, 32 gigs of RAM at 2400 hrz, with the game on an 850 Evo SSD. Should I just skip NASA and call Alienware directly?
  • AnviOfVai
    AnviOfVai
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    Yes
    I'm a pvp player and I am so fed up with the crashes, lag, disconnects that console users have had.. this is not the first time its taken ages for a fix, for something that has gone wrong in cyrodiil. It won't be the last... I wish I knew about this before hand and I would of bought the game on PC. This kind of poll has come around before as well and I voted yes for PVP to be taken down and fixed. Again I vote the same ):
    "I appear at my lord's behest, or perhaps I was always here, and you merely lacked the ability to see me."

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  • ZarkingFrued
    ZarkingFrued
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    The issues aren't just PvP related though.

    The same exact problems are occurring just as frequently on the PvE side as they are on the PvP side.

    They're game-wide issues.

    I'm sorry, really not an attempt to bait. I play both pve and pvp avidly, around 50/50 and no, no, not at all. Not even remotely. Pvp hard freezes and requires a total game restart every 5 to 10 minutes right now, and that is not an exaggeration. We had weeks a month or so ago where ABSOLUTELY EVERY load screen was infinite, I know at the same time pve had some long load screens, but not EVERY single one. I was doing pve instead of pvp because of the load screen issue. In pve it was not constant, just occasional. Now I'm doing pve instead of the pvp because the hard freezes do not even exist for me, just stutters and short freezes, maybe a disconnect here n there. I've heard some people say they've had them in pve, but I've been doing steady trials and dungeons with Zero hard freezes in pve since summerset, then walk into pvp and hard freeze first thing. The two issues are not even relative at this point.
  • Aurielle
    Aurielle
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    The issues aren't just PvP related though.

    The same exact problems are occurring just as frequently on the PvE side as they are on the PvP side.

    They're game-wide issues.

    I'm sorry, really not an attempt to bait. I play both pve and pvp avidly, around 50/50 and no, no, not at all. Not even remotely. Pvp hard freezes and requires a total game restart every 5 to 10 minutes right now, and that is not an exaggeration. We had weeks a month or so ago where ABSOLUTELY EVERY load screen was infinite, I know at the same time pve had some long load screens, but not EVERY single one. I was doing pve instead of pvp because of the load screen issue. In pve it was not constant, just occasional. Now I'm doing pve instead of the pvp because the hard freezes do not even exist for me, just stutters and short freezes, maybe a disconnect here n there. I've heard some people say they've had them in pve, but I've been doing steady trials and dungeons with Zero hard freezes in pve since summerset, then walk into pvp and hard freeze first thing. The two issues are not even relative at this point.

    Agreed. I also spend a roughly equal amount of time PVPing and PVEing. There was occasional PVE freezing after Summerset first dropped, but that stopped after the servers died down a bit. Now, the worst you'll experience in PVE is low FPS when porting into certain locations or completing certain trials. The frequent game-breaking freezing is occurring in PVP and PVP alone. No one is posting videos of the problem occurring in trials, which leads me to believe that if it IS happening, it's nowhere near as frequent an issue as it is in PVP. I've been documenting the problems in PVE and PVP on my YouTube channel: https://www.youtube.com/channel/UCjm0QOf_LTLhgXM-vNDf1NQ As you can see, @Uriel_Nocturne , PVP has it much worse.
  • Hurtfan
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    The issues aren't just PvP related though.

    The same exact problems are occurring just as frequently on the PvE side as they are on the PvP side.

    They're game-wide issues.

    I'm sorry, really not an attempt to bait. I play both pve and pvp avidly, around 50/50 and no, no, not at all. Not even remotely. Pvp hard freezes and requires a total game restart every 5 to 10 minutes right now, and that is not an exaggeration. We had weeks a month or so ago where ABSOLUTELY EVERY load screen was infinite, I know at the same time pve had some long load screens, but not EVERY single one. I was doing pve instead of pvp because of the load screen issue. In pve it was not constant, just occasional. Now I'm doing pve instead of the pvp because the hard freezes do not even exist for me, just stutters and short freezes, maybe a disconnect here n there. I've heard some people say they've had them in pve, but I've been doing steady trials and dungeons with Zero hard freezes in pve since summerset, then walk into pvp and hard freeze first thing. The two issues are not even relative at this point.

    Agreed, I do both as well but far more PvP.

    Shoot I've frozen in back to back relogs, more than once. Freeze...close app...get back in....still in the middle of the same battle...freeze almost instantly again...

    It's horrible. I'm afraid to engage anymore.
    For the Pact!
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  • Minno
    Minno
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    Other (please explain in post)
    1) delete pvp cyro, turn cyro into PVE chapter.
    2) shift cyro server resources to BG/IC infrastructure with IC having instant rez in the upper district,
    3) experiment with larger number BG ques and/or 6v6 que and look into making nCP more balanced so it can be the defacto PVP mode letting PVE and PVP be finally separate from each other.
    4) add additional server resources as necessary for those experimental BG modes that prove to function normally or are at least fun.
    5) support the BG crowd since Camelot Unchained will probably steal most of your large warfare simulator fans away for the next year or more (pending how terrible their launch/hype ends up being).

    Minno - DC - Forum-plar Extraordinaire
    - Guild-lead for MV
    - Filthy Casual
  • Jameliel
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    They should fix the entire game. PvP servers are same as PvE. Take the game down and fix it, or as someone else suggested in another thread, build a better engine and then transfer everything during a maintenance period.
  • smacky
    smacky
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    Other (please explain in post)
    There is too muchj content that is required for PvE, such as Rapids and Purge.

    Stopping PvP would see a large portion of the player base simply stop playing aswell.

    There are many people who play for PvP / Battlegrounds, and only PvE when they have to for gear. These people would go to another MMORPG and probably never comeback, or at least a couple of years like we all did when the game came out.

    I was there for the beta, the initial game, left for 2 years and came back eventually when the game was improved significanty.

    I personally prefer PvE, but I also enjoy PvE'ing in the Sewers.
  • Juhasow
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    Radinyn wrote: »
    Buy better computer, then go to pvp

    How better computer will help with poor server performance ?
  • DuskMarine
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    Yes
    please god take them down and fix them completely @ZOS_JessicaFolsom @ZOS_GinaBruno
  • Uriel_Nocturne
    Uriel_Nocturne
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    Aurielle wrote: »
    The issues aren't just PvP related though.

    The same exact problems are occurring just as frequently on the PvE side as they are on the PvP side.

    They're game-wide issues.

    I'm sorry, really not an attempt to bait. I play both pve and pvp avidly, around 50/50 and no, no, not at all. Not even remotely. Pvp hard freezes and requires a total game restart every 5 to 10 minutes right now, and that is not an exaggeration. We had weeks a month or so ago where ABSOLUTELY EVERY load screen was infinite, I know at the same time pve had some long load screens, but not EVERY single one. I was doing pve instead of pvp because of the load screen issue. In pve it was not constant, just occasional. Now I'm doing pve instead of the pvp because the hard freezes do not even exist for me, just stutters and short freezes, maybe a disconnect here n there. I've heard some people say they've had them in pve, but I've been doing steady trials and dungeons with Zero hard freezes in pve since summerset, then walk into pvp and hard freeze first thing. The two issues are not even relative at this point.

    Agreed. I also spend a roughly equal amount of time PVPing and PVEing. There was occasional PVE freezing after Summerset first dropped, but that stopped after the servers died down a bit. Now, the worst you'll experience in PVE is low FPS when porting into certain locations or completing certain trials. The frequent game-breaking freezing is occurring in PVP and PVP alone. No one is posting videos of the problem occurring in trials, which leads me to believe that if it IS happening, it's nowhere near as frequent an issue as it is in PVP. I've been documenting the problems in PVE and PVP on my YouTube channel: https://www.youtube.com/channel/UCjm0QOf_LTLhgXM-vNDf1NQ As you can see, @Uriel_Nocturne , PVP has it much worse.
    Hurtfan wrote: »
    The issues aren't just PvP related though.

    The same exact problems are occurring just as frequently on the PvE side as they are on the PvP side.

    They're game-wide issues.

    I'm sorry, really not an attempt to bait. I play both pve and pvp avidly, around 50/50 and no, no, not at all. Not even remotely. Pvp hard freezes and requires a total game restart every 5 to 10 minutes right now, and that is not an exaggeration. We had weeks a month or so ago where ABSOLUTELY EVERY load screen was infinite, I know at the same time pve had some long load screens, but not EVERY single one. I was doing pve instead of pvp because of the load screen issue. In pve it was not constant, just occasional. Now I'm doing pve instead of the pvp because the hard freezes do not even exist for me, just stutters and short freezes, maybe a disconnect here n there. I've heard some people say they've had them in pve, but I've been doing steady trials and dungeons with Zero hard freezes in pve since summerset, then walk into pvp and hard freeze first thing. The two issues are not even relative at this point.

    Agreed, I do both as well but far more PvP.

    Shoot I've frozen in back to back relogs, more than once. Freeze...close app...get back in....still in the middle of the same battle...freeze almost instantly again...

    It's horrible. I'm afraid to engage anymore.

    I appreciate you view points, and I don't see either arguments as bait in any way. I want to make that perfectly clear.

    However, "'blah'" side of the game has it worse" is highly debatable.

    So I don't have to type it all out again, I'll quote myself from the official thread about these issues which is stickied up at the top of the General Discussion.
    Making this post on July 1st @9pm US CST.
    Xbox One NA server

    Game has been freezing with hard crashes that corrupt the game clients ability to find the servers when trying to log in after a crash. The game will hit a loading screen, or will freeze mid action, and the game will not recover from that.

    I still have to completely close out of the game client, the "quit" the game from the Xbox dashboard, then let it sit untouched for 10-30 seconds before I can fire up the client again to try to get back in.

    This has been happening since the game update that arrived about 3 weeks before Summerset released, and even after you disabled that certain feature, the game crashes and freezing have not decreased in any measurable manner.

    I also dont ever PvP, so everything listed above is happening in the open world, delves, public dungeons, group dungeons, and towns and other public gathering places.

    I use a 2Tb external drive, so that ESO is the only game actually on my Xbox HDD. I have the 1Gb Google fiber wired in with an ethernet cable, so my internet/connection isnt the issue.

    The issues still happen at all times of the day/night, so it's not just limited to "peak" times.

    While I know all of this is well known to you, the staff at Zeni, and the game populace; as per your request, this is my experience with it, and it has remained unchanged since he hat fix on June 28.

    And an update @ZOS_GinaBruno @ZOS_RichLambert

    I posted the quoted message last night as I was trying to log into ESO.

    I tried (because I'm a really patient kinda guy) to log in no less than eight (8) times to no avail.

    I'm used to the game letting me in, letting me play for 5-15 minutes, then suffering the aforementioned severe lag spikes/loading screens that end in the game crashing to the title screen. I'm used to "Press A to Play", only to have the game take so long to load up (due to this ongoing issue), that it kicks me back out to the title screen with an error message telling me either:

    1) "Game could not contact the servers. Please make sure that you have a valid internet connection." (I do have valid internet. As we know, my internet isn't the issue, but this is the message I get.)

    2) "Error: User logged out due to inactivity." Which is laughable as I didn't even get to log in in the first place.

    But as of last night, ESO wouldn't even let me log in at all.

    I would press A to play, I'd get to the character select screen, then once I selected my desired character, the game would not ever move past the "Requesting Character Load" screen. It would, quite literally at one point, just sit there "requesting character load" for 5, 10, and the final straw was a 15 minute stretch without ever loading in my character (which was the 15 minute period where I wrote the above quoted post). Eventually, the game crashes to either the title screen or the Xbox dashboard, it's really quite random when choosing which crash to give me, but it's always one of those two options.

    And this happened eight-plus (8+) times last night. Or at least, it happened those times that the game client would even -MAKE IT- to the Character Select Screen.

    The end result: I got zero time in ESO last night. I couldn't even play for the normal 5-15 minutes before the game usually lags/freezes/fatal-load-screen, and kicks me out to the title screen. The game client wouldn't let me into the game for even the shortest amount of time at all.

    So as an update, the issues seem to be getting worse. Before the temporary fix, I could at least log in to check on my Guilds, retrieve hireling mail, and wander for a minute or two.

    But now, as of last night, the ESO game client simply will not let me log into the game at all. The furthest the game gets is "Requesting Character Load", and it never goes any farther than that.

    I never PvP. I only ever PvE. But for myself and the similar legions of PvE-mostly/only players, we're having the same issues, with the same frequency, as the PvP'ers are currently experiencing.

    While I -definitely- sympathize and empathize with your plight, it's also clear that the PvE community is having the exact same issues as the PvP side of the game, and with the same frequency.

    So as far as my post in this thread goes, I still stand by my assertion that it isn't just PvP. That wasn't an attempt to downplay or disregard your experiences. Far from it. It was more of an attempt at solidarity, that the PvP players are not alone in this struggle, but that the entire game is suffering in equal measure.

    Hell; I haven't even been able to log in to the game to do something as simple as check my hireling mail. On the rare occasions that I can, I only get enough time to do that before I'm kicked to the title screen or the Xbox dashboard, and then the game client simply can't find the game servers for the rest of the night.

    So by no means was I trying to disregard your issues, but to express that the whole game is in the exact same frustrating place as the PvP side of the game is.

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  • Lord_Wrath
    Lord_Wrath
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    Other (please explain in post)
    They need to stop hiring McDonalds employees and get people in there that give a rats-behind, and actually communicate with us like were people too. No, vaguely communicating only when you feel like it has been pathetic and old for years.
    1300+ CP | Lørd Wrath | - Sorcerer - Palatine - Grand Master Crafter - 30000 Achievement Points
    Launch Player - PC - NA - EP
  • Drummerx04
    Drummerx04
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    Other (please explain in post)
    If ZOS shut down the PvP instances until they were fixed... they would never come back on.

    I can't decide whether that's good or bad.
    PC/NA - Nightfighters, Raid Leader and Officer
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  • HazelRose
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    ZOS is preparing everyone for the mid-year Mayhem event. They want people to get used to the lag early. This way everyone will work out their ire at poor performance now and they'll only have to listen to the queue time complaints.
  • WaltherCarraway
    WaltherCarraway
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    Other (please explain in post)
    Time for dedicated PvP server.
    Edited by WaltherCarraway on July 3, 2018 1:39AM
    Back from my last hiatus. 2021 a new start.
  • mr_wazzabi
    mr_wazzabi
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    Yes
    Turelus wrote: »
    Broken PvP is still better than no PvP.

    Battlegrounds.

    No zergs that make you freeze
    Bosmer Stamina NB
    Altmer Magicka TEMP
    Dunmer DK both stam/mag (depends what I feel like)
    Altmer Magicka NB
    Breton Magicka Sorc
    Redguard Stam Sorc
    Max CP
  • SteveCampsOut
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    I don't care. I don't pvp.
    Chrysa1is wrote: »
    Ive not had any issues in PvP. xbox one eu server. Maybe its actually just some people's own connection and signal strength

    Yep, let's just ignore the mountains of video evidence (not to mention the pinned thread at the top of the page recognizing the issue) that's already been provided on the forums alone. This is a major issue and it's affecting everyone. To pretend otherwise is absurd at this point.

    Mountains of video evidence that people play the game with *** computers maybe? It's all anecdotal til the evidence is backed up by specs for each machine.
    @ֆȶɛʋɛƈǟʍքֆօʊȶ⍟
    Sanguine & Psijic Group Beta Tester.

    NA Server:
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    Grumpy Kahjiti CH782 Dragonknight AD
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    Erik Ramzey CH782 Nightblade AD
    Growling Kahjiti CH782 Nightblade EP
    One of Many Faces CH782 Sorcerer DC
    Grumpasaurus Rex CH782 Warden DC
    EU Server:
    Guildmaster of Pacrooti's Hirelings AD Based LGBT Friendly Guild.
    Stefrex Souliss CH701 Sorcerer AD
    Grumpy Kahjiti CH701 Dragonknight DC
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    Josie-The-Pussi-Cat CH701 Templar AD
    Stug-Grog M'God CH701 Templar DC
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  • DanteYoda
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    Yes
    Yes and never bring it back..
  • freespirit
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    Oh god I'm that horrible person that says "What PVP issues?"

    I seriously don't know if this is a hardware or software issue...……

    But I PVP with all addons still running and rarely have any problem...….

    and before you all jump in and say "you don't PVP where I do" maybe I don't but I still don't get problems :)

    When people say to me........
    "You're going to regret that in the morning"
    I sleep until midday cos I'm a problem solver!
  • oXI_Viper_IXo
    oXI_Viper_IXo
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    Yes
    Chrysa1is wrote: »
    Ive not had any issues in PvP. xbox one eu server. Maybe its actually just some people's own connection and signal strength

    Yep, let's just ignore the mountains of video evidence (not to mention the pinned thread at the top of the page recognizing the issue) that's already been provided on the forums alone. This is a major issue and it's affecting everyone. To pretend otherwise is absurd at this point.

    Mountains of video evidence that people play the game with *** computers maybe? It's all anecdotal til the evidence is backed up by specs for each machine.

    It's a known issue on consoles. Nothing to do with what machine you're running as it's broken on PS4 and Xbox.

    ZOS_AlexTardif
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    Hello everyone,

    The patch this week, in large part, contained fixes for crashes, some stuttering, and the 3-6+ second freezes that you could experience almost anywhere you went (you would eventually recover from those). This is not the same thing as when your client freezes due to almost any crash.

    Those fixes were addressed and pushed out quickly first, because they affected all platforms and almost all players. That doesn't mean we're done though. We're currently diving deep into console-specific crash reports so that we can knock those out. We're currently debugging/fixing crashes caused by:

    -Too many character load requests at once (like in Cyrodiil near a zerg)
    -Keep piece destruction, which would likely affect a number of you simultaneously
    -Queued loads for mounts that leave your client view by the time they are processed (more likely to happen in Cyrodiil loading into a keep)
    -Certain asset textures being applied at the wrong time (more likely to happen in our newer zones)
    -Various animation-related multithreading issues
    -GPU corruption in foliage

    And more. Please rest assured, while we don't always comment on posts, we are reading them. And yes, someone does read those comments you submit with crash reports! We definitely understand how frustrating crashes can be, there's nothing worse than having to dashboard your app when you just want to play the game, us included! Thank you everyone for your feedback and patience while we resolve these problems, we appreciate it.
    Graphics Engineer
    Zenimax Online Studios
  • Durham
    Durham
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    Absolutely trash play tonight on North America Vevic tonight... Latency was horrid..

    8700 I7 / 1070gtx
    PVP DEADWAIT
    PVP The Unguildables
  • RedTalon
    RedTalon
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    Haven't been having many issues on pc the past couple of months, maybe consoles need pvp handled differently.
  • Vapirko
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    It’s pointless to poll about this because even if it could work, they won’t do it. As others have suggested the issue is likely not with their servers but with the coding. They’re not going to rebuild their game from the ground up. And anyway, we will never know what the problem(s) really is. We can call for server shutdowns, code fixes, whatever. Whether they just can’t or won’t fix it, it’s clear that no real steps are being made, and the outcome for the player is the same. Honestly? I bet they decided long ago to just ride it out until the death of the game. As long as it makes money, and it clearly still is, the pattern of fixes, or lack thereof, will continue. Look at the last three years, see how they take 6-12 months to implement changes and then screw it up because they’ve once again over nerfed or buffed and then we wait another 6-12 months for a repeat. Meanwhile the games overall functionality degrades a little more with each major patch as they add more and more to a game that clearly cant handle what is already available. So if you ask me it’s obvious that their plan is simply to keep adding content and making money, doing the minimum in terms of fixes, and riding out the storm of angry players. The forums probably exist more as a way to make players feel like they’re being heard than as a place to participate in change.
  • Durham
    Durham
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    Other (please explain in post)
    Vapirko wrote: »
    It’s pointless to poll about this because even if it could work, they won’t do it. As others have suggested the issue is likely not with their servers but with the coding. They’re not going to rebuild their game from the ground up. And anyway, we will never know what the problem(s) really is. We can call for server shutdowns, code fixes, whatever. Whether they just can’t or won’t fix it, it’s clear that no real steps are being made, and the outcome for the player is the same. Honestly? I bet they decided long ago to just ride it out until the death of the game. As long as it makes money, and it clearly still is, the pattern of fixes, or lack thereof, will continue. Look at the last three years, see how they take 6-12 months to implement changes and then screw it up because they’ve once again over nerfed or buffed and then we wait another 6-12 months for a repeat. Meanwhile the games overall functionality degrades a little more with each major patch as they add more and more to a game that clearly cant handle what is already available. So if you ask me it’s obvious that their plan is simply to keep adding content and making money, doing the minimum in terms of fixes, and riding out the storm of angry players. The forums probably exist more as a way to make players feel like they’re being heard than as a place to participate in change.

    I agree....
    1. Communication from ZOS in the last 3 years proves all of this...
    PVP DEADWAIT
    PVP The Unguildables
  • Karivaa
    Karivaa
    ✭✭✭✭✭
    Yes
    Most of us know it is the time freeze skill that is causing the freezes. Figure it out Zos. Let me know when it’s fixed. I’m taking a break.
  • zyk
    zyk
    ✭✭✭✭✭
    ✭✭✭✭✭
    No
    Why? What would be the purpose? It would not help ZOS improve the servers. Those who don't want to play can simply choose not to.

    Game servers are not like sea vessels that need to be dry docked to be repaired.
  • kpittsniperb14_ESO
    kpittsniperb14_ESO
    ✭✭✭✭
    Nice to see that there are still so many players passionate about pvp in this game which is a testament to the awesome original design of this game. While I have held out hope for a long time that ZOS would remove their heads from their backsides, it has become apparent after this patch that they either do not have the ability or the desire to do so.....or both. Summerset reintroduced many bugs that were resolved months, and in some cases, even years ago, which still have not been fixed. The hot fixes we do manage to get are for graphical or text issues that have minimal impact on game play, and even those fixes don't work much of the time. Sever performance is arguably the worst it's been for the past 2 years....after a patch that was supposed to improve server performance and now those server performance issues are bleeding over into pve.

    I would almost be willing to forgive these guys and be more supportive of the team if they would stop making bad design choices that caused additional performance problems. It boggles the mind that if proc sets, skill line passives and aoe causes sever stress, that they would introduce more of all 3 in this latest patch. Clearly at this point design decisions are driven more out of concern for the generation of revenue as opposed to what is healthy for the game. Additionally, when was the last time that a developer engaged the community on this issue? I understand that it can be difficult to communicate with a frustrated player base but you simply don't get to say *** it and just walk away.

    There was a time when the team was willing to experiment with ideas to address server performance....remember the no CP week? Removal of deer and torch bugs? Why not try some other ideas such as removal of proc sets, removing some of the more offending aoe etc to see if there is a sweet spot to make the game playable in pvp? If nothing else, it would signal your customers to let them know you are still engaged and do care to address the issue even if unsuccessful. Whiteknighting these guys doesn't help either. I can understand that many enjoy the game for different aspects other than pvp and that's great but they have done an absolutely craptastic job with pvp and deserve much of the push back they have received from their customers. The product is broken, it doesn't work and hasn't for some time.





    Magicka DK-Rowsdowerr
    Tertiary Meat GM
    "they're going to say, there's Daniel and he has 20 people with him, I want to kill him and there's
    40 more behind me."
    "I'm tired of the BS excuses, if you're going to do what you do at least admit what you're doing"
    YEEEEEAAAAAHHHH!!!
  • MCBIZZLE300
    MCBIZZLE300
    ✭✭✭✭✭
    Yes
    Yeh they should, its a broken product.
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