Like most of the console players I'm still crashing and I personally see no warrant in continuing playing ESO at the moment as I primarily pvp.
I canceled my sub last week but asking players to put up with it for another three weeks is quite shocking. I do hope there is some sort of compensation for console players. (PC players too if they are experiencing the same problems)
I know I should be used it after playing this game for years and after most patches there always seems to be sort of performance issue but there are new worlds opening soon and as players we should be demanding more from this company who are quick to take our cash but not offer the quality service we deserve and pay for.
Scottconno11y wrote: »Everyone on consoles (Xbox or ps4) should contact Xbox or PlayStation support and get a refund back on there eso plus. The only way to start getting this game fixed is by taking action and hitting them in pocket.
Scottconno11y wrote: »Everyone on consoles (Xbox or ps4) should contact Xbox or PlayStation support and get a refund back on there eso plus. The only way to start getting this game fixed is by taking action and hitting them in pocket.
Post Thursday update issue I've been experiencing: Upon crashing I log back into the game mid battle, as game is attempting to render the multitude of players engaging one another I will crash again. This usually happens between 10 and 30 seconds of logging back in, and more often than not chains 2-4 crashes in a row. Meaning the entire fight is spent loading back into the game instead of playing it. Not fun.
Toc de Malsvi wrote: »If xbox/PS could get in on the PTS then we might be able to predict some of these problems. Instead of doing what is essentially a live test.
Helpful feedback? You got to be kidding me.
Here is some helpful feedback. I have been playing PS4 EU since campaign reset...
Grand total of 24 game freezes = Product is UTTERLY broken
Also read other read that NO PS4 fixes forthcoming this week either....
Take your servers down, hire some competent people to fix this mess!
There is feedback for you... also inform us your progress on how you are solving this? That is if you have an clue.
Have you actually solved what is causing this? Judging by general comments from devs it sure does not sound like it.
If you have by some miracle what is the ETA for this issue?
Also would like receive compensation for this totally product since had mental lapse and bought Summerset and took 1 month ESO+ (wohn't be renewing it)
You really expect us to happy and cheerful?
Scottconno11y wrote: »Everyone on consoles (Xbox or ps4) should contact Xbox or PlayStation support and get a refund back on there eso plus. The only way to start getting this game fixed is by taking action and hitting them in pocket.
Scottconno11y wrote: »Everyone on consoles (Xbox or ps4) should contact Xbox or PlayStation support and get a refund back on there eso plus. The only way to start getting this game fixed is by taking action and hitting them in pocket.
ZOS_GinaBruno wrote: »Hi all,
Today at 10am EDT, we’ll be disabling a feature on Xbox One and PlayStation 4 that could be causing some of the crashes and freezing you’ve been experiencing in higher populated areas, such as in Cyrodiil. This feature allows characters to load in faster, and by turning it off, you may run into solid black players more often as they continue to load into the area.
We do want to stress that you will still experience crashes and freezing, but our hope is this will help lessen the frequency of crashes. While we did some internal testing first, the best way to know if this is contributing is to simply disable it on the Live servers; it’s very important for you to let us know if you feel the frequency of crashing and freezing has lessened or stayed the same. Your feedback, along with crash reports we receive from first party, will help us determine if this feature should remain disabled or not.
Turning this feature off will not require any downtime, and we’ll let you know as soon as it’s disabled.
Looking forward, we do have some fixes coming in the next console incremental patch (about 3 weeks from now) that will resolve a lot of the crashes, freezing, and disconnects you’ve been experiencing lately; PC will receive any relevant fixes in future incrementals as well. Thanks for your ongoing patience while we work through these issues. We want to get these fixed as quickly as possible.
MyKillv2.0 wrote: »Why can companies like Epic Games get stuff out on a weekly basis to console but Zo$ still takes two/three weeks?
davidj8291 wrote: »And I’m watching it die because the investment in its customers is lower than any company I’ve ever seen.
davidj8291 wrote: »Why should we contribute to their coffers if they won’t prioritize us as loyal players of their game? We’ve paid money for crowns and subscriptions and DLCs just like new players have.
End game content has been unplayable for a month now, and it will be at least another 2-3 weeks before they fix it because they don’t care enough about us to put more than one engineer on fixing the permafreezing and pushing a fix up sooner than later. They’d rather make us wait until the incremental patch.
So what is it we are paying for? At this point it is broken end game content, mediocre service, and a company that doesn’t care about its LOYAL, LONG TIME customers and more about their bottom line.
Take a history lesson from every successful company in the world, ZOS. The ones that care about their customers are the ones that succeed for decades on end.
We matter. And you’re losing all of us. Youve already lost a LOT of people. And when you lose the remainder of us? Your company won’t be able to come back from it. Don’t take our tone wrong. We want you to succeed. But you have to put us first. And you aren’t.
DrSweetazz wrote: »davidj8291 wrote: »Why should we contribute to their coffers if they won’t prioritize us as loyal players of their game? We’ve paid money for crowns and subscriptions and DLCs just like new players have.
End game content has been unplayable for a month now, and it will be at least another 2-3 weeks before they fix it because they don’t care enough about us to put more than one engineer on fixing the permafreezing and pushing a fix up sooner than later. They’d rather make us wait until the incremental patch.
So what is it we are paying for? At this point it is broken end game content, mediocre service, and a company that doesn’t care about its LOYAL, LONG TIME customers and more about their bottom line.
Take a history lesson from every successful company in the world, ZOS. The ones that care about their customers are the ones that succeed for decades on end.
We matter. And you’re losing all of us. Youve already lost a LOT of people. And when you lose the remainder of us? Your company won’t be able to come back from it. Don’t take our tone wrong. We want you to succeed. But you have to put us first. And you aren’t.
Copy this somewhere for when they inevitably remove it. You are so spot on with every point made. I truly hope this doesnt get purged out cause it 100000% captures how all of us feel...
Deadwillpower wrote: »Unable to get past requesting character load. Xbox NA
Uriel_Nocturne wrote: »Making this post on July 1st @9pm US CST.
Xbox One NA server
Game has been freezing with hard crashes that corrupt the game clients ability to find the servers when trying to log in after a crash. The game will hit a loading screen, or will freeze mid action, and the game will not recover from that.
I still have to completely close out of the game client, the "quit" the game from the Xbox dashboard, then let it sit untouched for 10-30 seconds before I can fire up the client again to try to get back in.
This has been happening since the game update that arrived about 3 weeks before Summerset released, and even after you disabled that certain feature, the game crashes and freezing have not decreased in any measurable manner.
I also dont ever PvP, so everything listed above is happening in the open world, delves, public dungeons, group dungeons, and towns and other public gathering places.
I use a 2Tb external drive, so that ESO is the only game actually on my Xbox HDD. I have the 1Gb Google fiber wired in with an ethernet cable, so my internet/connection isnt the issue.
The issues still happen at all times of the day/night, so it's not just limited to "peak" times.
While I know all of this is well known to you, the staff at Zeni, and the game populace; as per your request, this is my experience with it, and it has remained unchanged since he hat fix on June 28.