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Unable to change security question

eaglexk
eaglexk
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I forgot my security question's answer (at least the one I suppose to be correct is not working) and now I cannot change it and cannot change account email. I still have access to the old email and do remember my account password, the account is linked to Steam and I can play (when no global issues with steam logging in) but I don't like the idea I will never be able to change the security question.
  • eaglexk
    eaglexk
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    (ESO account ID is the same as forum's: eaglexk)
  • Taleof2Cities
    Taleof2Cities
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    Start a customer service ticket and post the ticket number in your thread here.

    If you can’t change your e-mail yourself, you’ll need help from ZOS ...
  • eaglexk
    eaglexk
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    Thank you for the tip!
    Customer ticket reference #:180619-005987
  • ZOS_Bill
    ZOS_Bill
    admin
    @eaglexk

    Your ticket #180619-005987 is open and being looked into. Please be aware that it may take longer than typical to receive a response due to customer support experiencing a higher than usual volume of support requests.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • eaglexk
    eaglexk
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    Solved. Many thanks! :)
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