Unable to change security question

eaglexk

I forgot my security question's answer (at least the one I suppose to be correct is not working) and now I cannot change it and cannot change account email. I still have access to the old email and do remember my account password, the account is linked to Steam and I can play (when no global issues with steam logging in) but I don't like the idea I will never be able to change the security question.

eaglexk

(ESO account ID is the same as forum's: eaglexk)

Taleof2Cities

Start a customer service ticket and post the ticket number in your thread here.

If you can’t change your e-mail yourself, you’ll need help from ZOS ...

eaglexk

Thank you for the tip!
Customer ticket reference #:180619-005987

ZOS_Bill

@eaglexk

Your ticket #180619-005987 is open and being looked into. Please be aware that it may take longer than typical to receive a response due to customer support experiencing a higher than usual volume of support requests.

eaglexk

Solved. Many thanks!