Launcher won't even open

eshilia · April 2014

So I got my early access card, created my ESO account, downloaded the Mac client but every time I try to run the launcher it'll crash. The icon appears in my task bar, bounces a couple of times, then disappears. No error screen or anything since it crashes as the launcher tries to open. I haven't even been able to start downloading the game. I contacted customer support not long ago but while I wait for a reply hopefully someone here will have a suggestion.

ZOS_TristanK · April 2014

Hi there, @eshilia‌. So that we can investigate this issue further, can you please attach your system profile to this thread?

We also recommend that you make sure that your account has administrator privilages on your Mac.

You may also want to disable any firewall programs you may have, as they can cause this issue.

eshilia · April 2014

Hardware Overview:
Model Name: iMac
Model Identifier: iMac10,1
Processor Name: Intel Core 2 Duo
Processor Speed: 3.06 GHz
Number Of Processors: 1
Total Number Of Cores: 2
L2 Cache: 3 MB
Memory: 4 GB
Bus Speed: 1.07 GHz
Boot ROM Version: IM101.00CC.B00
SMC Version (system): 1.52f9
Serial Number (system): W8002VRN5PC
Hardware UUID: 132DD239-CCAB-5383-9499-509B16B65E59

Tell me if you need more info than that. I tried disabling the firewall but that didn't do anything. I'm also the only user of this computer so the administration privileges should be all in order.

ZOS_TristanK · April 2014

Thank you for the information! From what you have in your system profiler, it seems that your OS does not meet the minimum system requirements. We recommend that, if possible, you upgrade your operating system to OS 10.7.0 or later. Please let us know if this doesn't resolve the issue!

eshilia · April 2014

Ah thank you! I'll try that and tell you how it goes.

Moonraker · April 2014

ZOS_TristanK wrote: »

Thank you for the information! From what you have in your system profiler, it seems that your OS does not meet the minimum system requirements. We recommend that, if possible, you upgrade your operating system to OS 10.7.0 or later. Please let us know if this doesn't resolve the issue!

Impressive detective work from those details to find the OS version

KhajitFurTrader · April 2014

Moonraker wrote: »

Impressive detective work from those details to find the OS version

That's what I thought, too. But the OP posted his machine's S/N and globally unique hardware UUID. You know how it is with those NSA databases... there's nothing they don't know.

Moonraker · April 2014

KhajitFurTrader wrote: »

Moonraker wrote: »

Impressive detective work from those details to find the OS version

That's what I thought, too. But the OP posted his machine's S/N and globally unique hardware UUID. You know how it is with those NSA databases... there's nothing they don't know.

I went for the SMC Version.