Maintenance for the week of January 5:
• PC/Mac: No maintenance – January 5
• NA megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
• EU megaservers for maintenance – January 7, 4:00AM EST (9:00 UTC) - 10:00AM EST (15:00 UTC)
While waiting for customer support to respond to your ticket #180612-004041, here are a few additional things you can try with your character to get unstuck.
You can try the /camp command line of the Chat Box to log out. You should then exit the game server, wait 15 minutes, and attempt to log back in.
You can teleport to a friend, party member, or guild member using the contacts, party, or guild menu respectively. This method is free of charge.
You can teleport to a Wayshrine from the map. Please note: This method will cost gold.