Maintenance for the week of April 15:
• [COMPLETE] ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 6:00PM EDT (22:00 UTC)
While waiting for customer support to respond to your ticket #180612-004041, here are a few additional things you can try with your character to get unstuck.
You can try the /camp command line of the Chat Box to log out. You should then exit the game server, wait 15 minutes, and attempt to log back in.
You can teleport to a friend, party member, or guild member using the contacts, party, or guild menu respectively. This method is free of charge.
You can teleport to a Wayshrine from the map. Please note: This method will cost gold.