Hello, I have an old beta account and participated in free weekend trials. I have not played the game since the free weekend trial in 2015. I recently redeemed a code to come back for Summerset, but when I try to login to the game I get an error message like I don't have an active account.
Edited by Nhudri on June 14, 2018 7:57PM
The support home makes it seem like that message pops up for people who haven't purchased the game, but my account summary clearly shows the standard Summerset edition. I believe I am supposed to have the base game, Morrowind, and Summerset, but that is not clear from the account page. Before I applied the code the account page showed that I had Tamriel Unlimited.
I submitted a ticket # 180613-006287, but I am not sure if it is under the proper category or what to expect for an estimated wait time. I am guessing my inability to login comes from the old account being flagged a trial from when subscription was mandatory. I appreciate any assistance.