ZOS - We need a statement about servers

valeriiya · June 2018

Numerikuu wrote: »

MusekininKanchou wrote: »

You insert these names like the care. Why? has anyone ever seen putting "@ZOS_GinaBruno @ZOS_Wrobel" or any Zos employee name in a thread work? The customer service sucks.

The servers may be unstable as all hell, but I stand with them in this case. They're human first and foremost. You try responding to god knows how many of those pings a day. It's literally impossible. Not to mention server stability isn't their field. They're probably well aware and have passed on the word. Best they can do.

When this happens with every single DLC they should have a plan and they would have far less whining and complaining if they didn't break the game each time.

DuskMarine · June 2018

Androconium wrote: »

I don't even attempt cyrodiil play.
My ping is 417. I'd really like 250....

Finding it hard to see your problem.

ive hit around 500 before but that was just a huge spike i run normally around 125 in pvp but originally it was like 70-80 so they definitly stressed their servers but the op being as close to their hq as he is. his ping should be as low if not lower than 70 and stay steadily there because of how close he is to the main servers.

Casterial · June 2018

Aurielle wrote: »

Casterial wrote: »

dbgager wrote: »

Internet speed has little to do with latency..Very little. It is entirely related to how long many hops are between you and the server. These packets and responses the data contained are very small. Even at slow internet speed they get to your PC and are entirely processed in microseconds or even nanoseconds. The limiting factor is latency not internet speed...unless you are operating at ancient speeds of say 56k.

Everyone is experiencing this issue and we know its not us at this point. We all know/understand its ZOS and we really want an answer or someone to look into this. They fixed the stuttering, now I just want this fixed.

This. I think it’s hilarious that people are trying to insist that performance issues experienced by a significant portion of the player base after a new patch are somehow user-end issues. I took a tentative step into Cyrodiil the other night and in the thirty minutes I was able to stomach it, experienced/witnessed: (1) multiple 5+ second screen freezes; (2) approximately 20 DC players frozen in place outside Sejanus; (3) frequent slideshows (no FPS counter on console, but I’m guessing it was about 2-5 FPS).

Performance was a problem before Summerset, but it was never this bad. I never had frequent screen freezes that would resolve themselves after a few seconds. Guild chat and zone chat is filled with many frustrated messages from people experiencing the same thing.

It. Is. Not. Us.

Summerset borked something, and I’d really like a fix soon. I spend a lot of money on this game, and I don’t appreciate being delivered poorly optimized content.

Its a crazy experience isn't it? And they just let it happen. I'm surprised they released a broken patch to console after PC tested it for 2 weeks for them LOL.

Numerikuu wrote: »

MusekininKanchou wrote: »

You insert these names like the care. Why? has anyone ever seen putting "@ZOS_GinaBruno @ZOS_Wrobel" or any Zos employee name in a thread work? The customer service sucks.

The servers may be unstable as all hell, but I stand with them in this case. They're human first and foremost. You try responding to god knows how many of those pings a day. It's literally impossible. Not to mention server stability isn't their field. They're probably well aware and have passed on the word. Best they can do.

That's why they were tagged to hopefully have them read it. And when on this forum they're doing their job.

Bonzodog01 wrote: »

Ok, the on screen freezing you are seeing is NOT lag, or latency or anything network related. The problem is a hand off issue in the games engine between worker threads. Its actually a consequence of the new patch to the engine to switch from single thread to multi-thread.

The consoles are expecting a patch to (hopefully) fix this issue on Tuesday next week.

Console have it bad, but as soon as that stuttering is fixed more DC's, more lag will come your way.

Their is some issues with the architecture to the engine.

Casterial · June 2018

valeriiya wrote: »

When this happens with every single DLC they should have a plan and they would have far less whining and complaining if they didn't break the game each time.

I agree, if they had properly tested, executed, and built each patch and made sure these types of bugs were held back then maybe, just maybe the forums wouldn't be so full of stuff like this!

DuskMarine wrote: »

ive hit around 500 before but that was just a huge spike i run normally around 125 in pvp but originally it was like 70-80 so they definitly stressed their servers but the op being as close to their hq as he is. his ping should be as low if not lower than 70 and stay steadily there because of how close he is to the main servers.

My ping use to sit lovely around 58-75 now even in PVE zones I can't get it below 100

100 is nice for most, I don't mind it.. But then I'll constantly spike to 450+

xeNNNNN · June 2018

When you're in Europe and you're getting constant 200ms on the European server with a 5 second delay (the 5 seconds may be an indication of the instability of the server being far more than is actually shown i.e actually shown being 200ms), yet outside of the game you have a constant stable 10-30ms to everything else including other games on other server providers that are also located in Frankfurt. Ridiculous.

Come on ZoS. Even you cannot continue this arguement that its purely down to calculations and how many players are in cyrodil at once.

I will give you one example of why you are being silly;

PLANETSIDE 2

That should be enough, just as many if not more people than there are in cyrodil on MULTIPLE maps yet they manage to keep their servers stable and planetside 2 is even more chaotic than cyrodil is.

Sorry but the excuse that "its an MMO" only extends so far.

Morgul667 · June 2018

There is a long post on the french forums

No reply from ZOS

DanteYoda · June 2018

Well on a plus all these new customers zos pulled with summerset will most likely leave if their games run like a three legged dog.. So Zos is actually shooting itself in the foot as we speak by not fixing it..

Casterial · June 2018

xeNNNNN wrote: »

When you're in Europe and you're getting constant 200ms on the European server with a 5 second delay (the 5 seconds may be an indication of the instability of the server being far more than is actually shown i.e actually shown being 200ms), yet outside of the game you have a constant stable 10-30ms to everything else including other games on other server providers that are also located in Frankfurt. Ridiculous.

Come on ZoS. Even you cannot continue this arguement that its purely down to calculations and how many players are in cyrodil at once.

I will give you one example of why you are being silly;

PLANETSIDE 2

That should be enough, just as many if not more people than there are in cyrodil on MULTIPLE maps yet they manage to keep their servers stable and planetside 2 is even more chaotic than cyrodil is.

Sorry but the excuse that "its an MMO" only extends so far.

I completely agree, I have yet to play an MMO where my ms just constantly sits at 100-150 and has a long delay to it at times. If I do its often due to a DOS attack. In this case they have no actual excuse. The bolded part is a big issue and the delay has to be a desync or some issue on their end / their code and or engine is deteriorating.

Morgul667 wrote: »

There is a long post on the french forums
No reply from ZOS

Oh US doesn't give up though

Start this on all their social media and hope it blows up #FixTheServersZOS

DanteYoda wrote: »

Well on a plus all these new customers zos pulled with summerset will most likely leave if their games run like a three legged dog.. So Zos is actually shooting itself in the foot as we speak by not fixing it..

completely agree.

Remember everyone, #FixTheSeversZOS Something must be done, I don't even recommend it to friends now days which is sad. I went to gaming school for gameplay programming and this game has bad rep because of launch. I use to vouch for it all the time and now I can't

I'm just going to start Hash Tagging everything, you see the nice new weekend expensive $35 mount? They can do that, but not fix game breaking stuff lol.

Also they responded to the FPS drops, the loading screens etc, but this server issue was not in it.

See Below:

ZOS_JessicaFolsom wrote:

Hey all,

We are tracking and working on a few issues that could result in performance issues such as long load screens, disconnects/crashes, or poor frame rate. In next week's incremental patches for all platforms, we do have some fixes and improvements that should help.

Also: Ping test from California to Texas
Max: 109, avg 56
So...…. Why do I always sit at max?

Malmai · June 2018

Press ability wait 3 seconds and poof you are dead...

Casterial · June 2018

Malmai wrote: »

Press ability wait 3 seconds and poof you are dead...

Sometimes its worse, but yup this is basically it.. I learned to run far away from zergs and pray I find someone to not lag out on.

eso_lags · June 2018

https://forums.elderscrollsonline.com/en/discussion/comment/5209194#Comment_5209194

not gonna happen

Casterial · June 2018

itzTJ wrote: »

https://forums.elderscrollsonline.com/en/discussion/comment/5209194#Comment_5209194

not gonna happen

If it doesn't CU will probably kill this game, if not CU then ES6.

Yuke · June 2018

CU will do nothing. Its gonna be a niche game like DaoC already was with zero to none advertising. Im not trying to trashtalk CU, i've played DaoC for over 10 Years and im going to play CU for sure but its naive to think that all those casual ES fanboys that just play ESO because its a game in the ES universe will suddenly switch to CU.

But back to topic...here is my routing to the EU servers while having 5 seconds skill lag in game:

  0                                   
 
  1    1ms     
                            
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  ip-81-210-176-158.hsi17.unitymediagroup.de [81.210.176.158]
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  ip-81-210-176-157.hsi17.unitymediagroup.de [81.210.176.157]
                                0/ 100 =  0%   |
  4   18ms     0/ 100 =  0%     0/ 100 =  0%  de-fra01b-ri1-ae1-0.aorta.net [84.116.134.10]
                                0/ 100 =  0%   |
  5   16ms     0/ 100 =  0%     0/ 100 =  0%  62.157.248.113
                                0/ 100 =  0%   |
  6   18ms     0/ 100 =  0%     0/ 100 =  0%  62.157.248.113
                                0/ 100 =  0%   |
  7   17ms     0/ 100 =  0%     0/ 100 =  0%  217.239.45.202
                                0/ 100 =  0%   |
  8   21ms     0/ 100 =  0%     0/ 100 =  0%  195.122.154.1

Their Game is so broken, its beyond everything ive ever experienced.

Casterial · June 2018

Yuke wrote: »
CU will do nothing. Its gonna be a niche game like DaoC already was with zero to none advertising. Im not trying to trashtalk CU, i've played DaoC for over 10 Years and im going to play CU for sure but its naive to think that all those casual ES fanboys that just play ESO because its a game in the ES universe will suddenly switch to CU.

But back to topic...here is my routing to the EU servers while having 5 seconds skill lag in game:
  0                                   
 
  1    1ms     
                            
  2   11ms     0/ 100 =  0%     0/ 100 =  0%  hsi17.unitymediagroup.de 
                                0/ 100 =  0%   |
  3   13ms     0/ 100 =  0%     0/ 100 =  0%  ihsi17.unitymediagroup.de                                0/ 100 =  0%   |
  4   18ms     0/ 100 =  0%     0/ 100 =  0%  de-fra01b-ri1-ae1-0.aorta.net                                 0/ 100 =  0%   |
  5   16ms     0/ 100 =  0%     0/ 100 =  0%  62.157.248.113
                                0/ 100 =  0%   |
  6   18ms     0/ 100 =  0%     0/ 100 =  0%  62.157.248.113
                                0/ 100 =  0%   |
  7   17ms     0/ 100 =  0%     0/ 100 =  0%  217.239.45.202
                                0/ 100 =  0%   |
  8   21ms     0/ 100 =  0%     0/ 100 =  0%  195.122.154.1
Their Game is so broken, its beyond everything ive ever experienced.

Thank you, after someone telling me check my packet loss, restart my router etc.. I fully tested mine and it came out with near the same results. Honestly its them, not us.. there is some desync happening. IT may be "200 ping" but its not just the ms lag we see, theres a delay that is far worse than what our ping will say in-game.

also CU + ES6 combo is the ESO killer I believe, one will take the PVE nubs, the other will take the PVP nubs... Only casual will remain then I believe.

Also edit yours to hide all the IP@Yuke

Casterial · June 2018

This will probably get lost into the nether... Without a ZOS answer... cute

Tandor · June 2018

Having played on PC EU flawlessly since launch, after last week's patch maintenance I found that I crashed on several days, not blue-screening but just exiting to desktop with the "ESO has stopped working, tell us what you were doing" message.

Since this week's patch maintenance I haven't (thus far, fingers crossed!) had a single crash.

The occasional stutter in busy places that came in with Summerset had stopped last week, if not before.

As for future competition for ESO from as yet unfinished titles, we've heard it all before. Wild Star, ArcheAge, Black Desert Online, they were all going to destroy ESO. If TES6 is anything like its predecessors it will take a long time for the modders to fix the game-breaking bugs, even allowing for the fact that the game is very likely still a very long time off being launched, and while I wish CU all the best it's a niche product aimed at PvPers only, and even then only those willing to pay a subscription. It's unfinished and untested, and Mark Jacob's last title (long deceased) was bedeviled by exactly the same performance issues that people are complaining about here. Time will tell, but as for the demise of ESO I'm not holding my breath...

Meanwhile, a look at Dev Tracker will confirm that ZOS are aware of the problems some players are still having, and which are being tracked and hopefully fixed in time for next week's patch maintenance across all platforms. I hope that turns out to be the case, so good luck to those who do still have problems that are server-side.

dbgager · June 2018

Ping is not the same thing as latency. Ping is simply a request for a server to respond. It basically represents the time to arrive at the server. Latency is the actual time it takes for it to process the data in other words the delay between you doing something and it actually happening. Big difference. Ping tests mean very little. The difference would be Ping is like walking in to a fast food resturaunt and ordering a hamburger. latency is the time it takes before you actually get your meal from the moment you walked in.

eso_lags · June 2018

I love how still some people like to defend zos and pretend like this isnt happened and hasnt been happened for years now. This games performance has literally been on a downward spiral since one tamriel.. And while zos may acknowledge certain issues that pop up after each update, like the server getting even worse, it doesnt change the fact that after they "repair it" a bit we are back to the same issues. And back to hundreds of posts about performance for YEARS getting silence from zos.

Ive been posting about it for well over a year. Its amazing how some people can think everything is fine just because they are one of the lucky ones. The forums dont lie, in game chat doesn't lie. Go into cyrodil or to (for example) the wayrest undaunted area and look at the chat. You will see people endlessly complaining about lag and issues. It is non stop. You cannot pvp competitively and i assume it effects pve as well just maybe not as bad...

I challenge anyone to find a thread about continued game performance issues that has a legit zos response. And i dont mean " we are actively working on improving the servers". That is a BS response at this point. But even those responses are nearly impossible to find. And i dont mean a thread that pops up within a month after an update. I mean one of the performance threads like this one: https://forums.elderscrollsonline.com/en/discussion/393101/does-zenimax-needs-to-improve-the-servers that comes up while things are supposed to be fine. There are hundreds, if not thousands, of threads about this that are invisible to zos....

I mean i made a list about 6 months ago about how many threads there were just on the first few pages of the forums at that time.. All about lag and continued bad performance. And zos ignores all of it. https://forums.elderscrollsonline.com/en/discussion/393738/countless-posts-about-server-issues-but-its-not-top-priority/p1
And i think we get it the worst on console... Now one last thing, does anyone think we will ever get performance like this again??? The answer is no.

https://youtu.be/-DV9TwsosyI?t=452

Id recommend muting the video. I couldnt get the video to link at the right time but its about 6:00 in... And its certainly not perfect but you have like 300 people fighting at a keep with no lag. Like what? I dont think we will ever see that again. And just because the game has evolved with CP and animations doesnt mean it all just goes to ***.

Casterial · June 2018

dbgager wrote: »

Ping is not the same thing as latency. Ping is simply a request for a server to respond. It basically represents the time to arrive at the server. Latency is the actual time it takes for it to process the data in other words the delay between you doing something and it actually happening. Big difference. Ping tests mean very little. The difference would be Ping is like walking in to a fast food resturaunt and ordering a hamburger. latency is the time it takes before you actually get your meal from the moment you walked in.

So what you're saying is theres a purpose we cant see our ms in game?;D

Tandor wrote: »

Meanwhile, a look at Dev Tracker will confirm that ZOS are aware of the problems some players are still having, and which are being tracked and hopefully fixed in time for next week's patch maintenance across all platforms. I hope that turns out to be the case, so good luck to those who do still have problems that are server-side.

I stopped believing the issue tracker and devs knowing its an issue... Most fixes are really just more bugs. Also personally I haven't had the disconnecting issue, but I had the stutter issue. Its not present, but the delay is. Like dbgager said the ms != ping, the ping we see is like 175ish and the ms is probably well beyond that lately.

Also @itzTJ I agree, I don't know what they did but those 50 man++++ fights use to have ZERO DELAYS it was just fps issues back then and Cyrodiil hosted more.

Gprime31 · June 2018

I vote eso 2.0

Casterial · June 2018

Gprime31 wrote: »

I vote eso 2.0

Too much time, money, and energy... They just need really amazing engine programmers to come help temporarily.

Gprime31 · June 2018

Casterial wrote: »

Gprime31 wrote: »

I vote eso 2.0

Too much time, money, and energy... They just need really amazing engine programmers to come help temporarily.

They had 4 years to make it

Casterial · June 2018

Gprime31 wrote: »

Casterial wrote: »

Gprime31 wrote: »

I vote eso 2.0

Too much time, money, and energy... They just need really amazing engine programmers to come help temporarily.

They had 4 years to make it

But the true issues came out 2yrs or so... In reality 1.5yrs to make it after making a decision. This is savable, ZOS just needs to step it up

_Ahala_ · June 2018

You can have unplayable lag now in an unoccupied pve delve and in a no cp Cyrodiil campaign at one bar of pop... what happened to the servers?

neekee · June 2018

https://imgur.com/a/h3RWKW6

Casterial · June 2018

_Ahala_ wrote: »

You can have unplayable lag now in an unoccupied pve delve and in a no cp Cyrodiil campaign at one bar of pop... what happened to the servers?

Completely agree, they just need to admit its an issue. First step of AA is admitting you have a problem, right?

Slick_007 · June 2018

Casterial wrote: »

I went to gaming school for gameplay programming

i think you may need to go back since you cant seem to understand that the people who create mounts, are likely not the same people trying to fix your problem.

I'm just going to start Hash Tagging everything, you see the nice new weekend expensive $35 mount? They can do that, but not fix game breaking stuff lol.

Casterial · June 2018

Slick_007 wrote: »

Casterial wrote: »

I went to gaming school for gameplay programming

i think you may need to go back since you cant seem to understand that the people who create mounts, are likely not the same people trying to fix your problem.

I'm just going to start Hash Tagging everything, you see the nice new weekend expensive $35 mount? They can do that, but not fix game breaking stuff lol.

I think my main point is, is the company is making Crown items over fixing this or noticing it. Its a company and all of them go down as one for us. We don't usually think of them as individuals.

Also, keep this focused on the real topic.

Easier to reskin a mount than make a forum post saying "We see this delay issue. We will work to fix it."?