Can't launch my game after patch. Instant crash.

Meld777 · May 2018

Can't launch the game anymore. Repairing didn't help.

@ZOS_GinaBruno

majulook · May 2018

Try this

https://help.elderscrollsonline.com/app/answers/detail/a_id/2421/~/what-do-i-do-if-i-get-fatal-error-6,-fatal-error-11,-or-fatal-error-12-

Baz · May 2018

At least you achieve to patch

Meld777 · May 2018

Repairing + reinstalling the launcher didn't help. Reinstalling my game completely now. Let's hope it works

Apherius · May 2018

Same problem ...

Repair ... Restart the PC ... redownload the launcher ... Launch the game via eso.exe ... NOTHING work.

Xarc · May 2018

same problem

ZOS_Bill · May 2018

With the new Summerset update, you may need to check your anti-virus settings and make sure your exceptions are up to date.

The application files that may require exceptions are:

Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe
Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\
C:\Program Files (x86)\Steam\

Meld777 · May 2018

ZOS_BillE wrote: »

With the new Summerset update, you may need to check your anti-virus settings and make sure your exceptions are up to date.

The application files that may require exceptions are:
Bethesda.net_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher

ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe

Steam.exe: C:\Program Files (x86)\Steam\steam.exe

For some anti-virus programs you may need to add entire folders as exceptions.
C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

C:\Program Files (x86)\Steam\

Too late

but I'll do that, should the clean installation not help.

Aesthier · May 2018

@Meld777

Try going into your key file ( mine was under: program files/Zenimax Online/The Elder Scrolls Online/game/client/ ) and running the eso64.exe file as an administrator.

I found this completely circumvented the launcher and allowed me straight into the game from which I quickly teleported into summerset to ensure I could reach it.

After which I logged out and relaunched the launcher and it came up with a secure "play" button and took me straight back in.

Beware I probably still have files to repair or a new launcher to download to ensure the stability of my game... however it did fix the endless loop the launcher was taking me on as it had already downloaded the entire patch multiple times.

trem3c · May 2018

None of these recommendations solve the problem. Some of us are still having a problem where the launcher crashes immediately after hitting "Play", although I get a slightly different error box than the screenshot from the OP. I have opened a ticket with support, but after almost 24 hours, no response. Am I going to get a prorated refund of subscription fees? Are we all just expected to "reload the game from scratch" like in the old days tech support would tell you "just re-install Windows" when they couldn't figure out what was going on? SMH

Meld777 · May 2018

trem3c wrote: »

None of these recommendations solve the problem. Some of us are still having a problem where the launcher crashes immediately after hitting "Play", although I get a slightly different error box than the screenshot from the OP. I have opened a ticket with support, but after almost 24 hours, no response. Am I going to get a prorated refund of subscription fees? Are we all just expected to "reload the game from scratch" like in the old days tech support would tell you "just re-install Windows" when they couldn't figure out what was going on? SMH

@trem3c I tried absolutely everything and beyond. Nothing helped. Messing with launch settings, admin rights, reinstalling launcher, repairing...

I uninstalled the game, deleted everything that was left, incl. user files, then reinstalled the game completely. Now everything works fine. Though, performance is worse than it was before. But I'm not the only one noticing that. My friends have that as well.

trem3c · May 2018

@Meld777 Re-installing from scratch now. Thanks for sharing your experience.

bitranch · May 2018

Some of us over on the Mac side running iMac Pros have the same immediate crash issue. We're getting the same error code shown in the OP.

We've discovered that reducing the number of cores to <= 8 using a testing tool for programmers allows the game to run. (Don't know if there's any equivalent tool for the PC.)

If your PC has > 8 cores, this may well be a related problem.

trem3c · May 2018

Fresh installation did not solve the problem. @ZOS_GinaBruno @ZOS_BillE Please help! Ticket number already submitted is 180521-003185. Cannot play game at all!

ZOS_Bill · May 2018

If anyone is still getting a fatal error in the launcher and the troubleshooting here has not helped, please go ahead and start a ticket with customer support.

@trem3c

We've sent you a message with an update on your ticket status.

BrandonReinhart · May 2018

Try this.

In UserSettings.txt set:

SET MaxCoresToUse "-1"
SET RequestedNumJobThreads "1"
SET RequestedNumWorkerThreads "-1"

If this works, then you might bump up job threads (I have it set to 8).

This crash was, for me, due to their new multicore code which has received insufficient platform testing. I'm on an i9 7980xe and they apparently didn't test the current defaults against that platform.

trem3c · May 2018

@BrandonReinhart I believe you are on to something here, however, when I try this, Steam stops launching the Launcher at all. I do believe it's something to do with these i9 CPUs however. I have an Alienware Area 51 R4 machine. Using the Game Consultant, it shows this:

Intel(R) Core(TM) i9-7980XE CPU @ 2.60GHz (32 CPUs), ~2.6GHz

BrandonReinhart · May 2018

trem3c wrote: »

@BrandonReinhart I believe you are on to something here, however, when I try this, Steam stops launching the Launcher at all. I do believe it's something to do with these i9 CPUs however. I have an Alienware Area 51 R4 machine. Using the Game Consultant, it shows this:

Intel(R) Core(TM) i9-7980XE CPU @ 2.60GHz (32 CPUs), ~2.6GHz

You might try limiting the other values like

SET MaxCoresToUse "1"
SET RequestedNumJobThreads "1"
SET RequestedNumWorkerThreads "1"

I don't think these settings are used by the launcher, only the eso64.exe itself. You can launch it directly from the game's directory if you want...

trem3c · May 2018

Yeah, I tried running the Bethesda launcher directly with your recommended changes, and the Select Character screen loaded. But because I'm Steam, I can't login to the game that way. What a rip-off.

Meld777 · May 2018

ZOS_BillE wrote: »

If anyone is still getting a fatal error in the launcher and the troubleshooting here has not helped, please go ahead and start a ticket with customer support.

@trem3c

We've sent you a message with an update on your ticket status.

@trem3c wait what? ZOS still hasn't helped you?

Zurme · May 2018

I had the same problem after the update, but I noticed that the game was working when I desactivated one of my GPU (it was extremely slow tho) and simply updating my second gpu solved the problem. So I don't know, maybe you can try this.

trem3c · May 2018

@Meld777 I have a ticket with ZOS that's being worked, going into its third day of back and forth at this point. Nothing they've recommended so far as solved my problem. Last night they replied that they would escalate the ticket to another group within support.

@Zurme I have only one GPU in my system a GTX1080Ti.

Radox0 · May 2018

BrandonReinhart wrote: »

trem3c wrote: »

@BrandonReinhart I believe you are on to something here, however, when I try this, Steam stops launching the Launcher at all. I do believe it's something to do with these i9 CPUs however. I have an Alienware Area 51 R4 machine. Using the Game Consultant, it shows this:

Intel(R) Core(TM) i9-7980XE CPU @ 2.60GHz (32 CPUs), ~2.6GHz

You might try limiting the other values like

SET MaxCoresToUse "1"
SET RequestedNumJobThreads "1"
SET RequestedNumWorkerThreads "1"

I don't think these settings are used by the launcher, only the eso64.exe itself. You can launch it directly from the game's directory if you want...

Thank you very much for posting this! Been pulling my hair last few days trying to get it work and had a ticket open. Likewise my main system use's a 7980XE and issue seems pretty much specific to high core count CPU's as my 8700k PC ran fine with summerset patch.

Submitted this as part of my ticket so hopefully they pick up on the issue with higher core count CPUs.

trem3c · May 2018

@Radox0 Pretty sure it's all about the f'ing Steam launcher too, not the actual game itself.

Radox0 · May 2018

trem3c wrote: »

@Radox0 Pretty sure it's all about the f'ing Steam launcher too, not the actual game itself.

I would have thought though if it was the Steam Launcher, I would have had issues prior to Summerset? The game / ESO launcher worked flawlessly until the most recent update on my main PC.

Either way, am happy to be back in the game

trem3c · May 2018

So, @Radox0 you are up and running? Do you launch the game from the Steam client, or by running eso64.exe directly or some other means? I have been unable to get the Steam Client to fire up the launcher at all, with or without the above changes to UserSettings.txt. Formerly, I was able to at least get the launcher to open, but then it would error immediately after hitting "Play".

Radox0 · May 2018

trem3c wrote: »

So, @Radox0 you are up and running? Do you launch the game from the Steam client, or by running eso64.exe directly or some other means? I have been unable to get the Steam Client to fire up the launcher at all, with or without the above changes to UserSettings.txt. Formerly, I was able to at least get the launcher to open, but then it would error immediately after hitting "Play".

Yup up and running now after tweaking the UserSetting.txt file. I Launch Steam (well its always running in background) then just hit play from there (or desktop shortcut which does the same thing) and in turn that launch's the ESO client. Hit Play from there and works fine now. Prior to amending the file would crash every time I hit play also.

trem3c · May 2018

So, last update, was finally able to make the UserSettings.txt changes that were recommended after a complete, fresh install of both ESO and Steam itself. Now back in the game with all three settings set to "1". Once in the game, ESO changed this one:

SET MaxCoresToUse.4 "-1"

But other than that, things seem to at least be working. Thanks for the technical assist and moral support guys.

Core · May 2018

@Meld777 & @trem3c, i was just checking what you guys found to work, this is what worked for me:

1) Uninstall nVidia experience, just use drivers, phys, etc.
2) Rename or Delete ZoCrashReporter.exe, and try to run game again...
3) If it crashes examine MS app crash pop-up...
4) If it mentions C:\Program Files\NVIDIA Corporation\CoProcManager\nvd3d9wrapx.dll then Rename it to something like nvd3d9wrapx.dll.bak and try to run game again.

Cheers!

garyjohnwilliamsonb16_ESO · May 2018

No problem yesterday
Just tried to log in from the launcher and get the Error 6 same as OPs picture ????

====================================================================
eso encountered a fatal error. (Error 6)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01

[extra]
ProductName = eso
Version = eso.live.4.0.7.1608420
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2018-05-30T11:53:13.172Z
client.timestamp = 2018-05-30T11:53:13.611Z -frme 0-
computer.name = DESKTOP-HAHDE8D
computer.user = McFred
cpu.arch = 9
cpu.count = 4
cpu.level = 6
cpu.type = 8664
data.dir = C:/Program Files (x86)/Zenimax Online/The Elder Scrolls Online/
exe.buildnum = 1608420
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 6
fe.descrip = Client Fatal Error
gfx.description = 24.21.13.9793
gfx.deviceid = 5121.326441434.161
gfx.driver = NVIDIA GeForce GTX 960
gfx.vendorid = 4318
mem.system_physical = 8119
os.osbits = 64
os.platform = windows
os.version = 10.0.17134.
ptime = 501
reportfield.ver = 3
version.major = 4
version.patch = 0
version.subpatch = 7

Vilestride · June 2018

I am still having this issue. did anyone find any fixes not mentioned above?

I have submitted a ticket.