Maintenance for the week of March 16:
• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
Customer Service
Wreuntzylla
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So, in the early days of ESO, customer service was sometimes helpful, sometimes not, but always frustrating.
I recently made a mistake that essentially resulted in 750 master writ vouchers being tossed into the toilet. Totally my bad. could have been avoided by simply refreshing my memory.
It was a sizeable enough loss that I decided to submit a ticket, which in hindsight was odd. Due to my previous experiences with ZoS customer service, I expected either a simple rejection or a series of requests for completely irrelevant information. At which point I would have just stopped interacting with the service rep and been disgruntled for a few days.
To my surprise and delight, they returned the vouchers within a very short period of time, no fuss no muss.
Kudos to the new customer service experience!
I recently made a mistake that essentially resulted in 750 master writ vouchers being tossed into the toilet. Totally my bad. could have been avoided by simply refreshing my memory.
It was a sizeable enough loss that I decided to submit a ticket, which in hindsight was odd. Due to my previous experiences with ZoS customer service, I expected either a simple rejection or a series of requests for completely irrelevant information. At which point I would have just stopped interacting with the service rep and been disgruntled for a few days.
To my surprise and delight, they returned the vouchers within a very short period of time, no fuss no muss.
Kudos to the new customer service experience!
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Stewart1874✭✭✭✭✭750 - Seven-hundred-and-fifty?
Wow! Thats amazing, I keep getting 2s and 5s. Quite upsetting.
PS4 - Europe - Aldmeri Dominion1 -
heaven13✭✭✭✭✭
✭✭✭✭I will agree that customer service seems to have turned around quite a bit from the early days. I no longer dread contacting customer support. They've been quite helpful and quick to respond lately and I haven't had to deal with the hassle of automated responses until eventually issue got escalated to a real person.
Definitely an improvement on this front, so thank you for that ZOS.PC/NAMountain God | Leave No Bone Unbroken | Apex Predator | Pure Lunacy | Depths Defier | No Rest for the Wicked | In Defiance of DeathMeet my characters :
Defanged the Devourer | Nature's Wrath | Relentless Raider | True Genius | Bane of Thorns | Subterranean Smasher | Ardent Bibliophile
vAA HM | vHRC HM | vSO HM | vDSA | vMoL HM | vHoF HM | vAS+2 | vCR+2 | vBRP | vSS HM | vKA | vRGIT DOESN'T MATTER BECAUSE THEY'RE ALL THE SAME NOW, THANKS ZOS1 -
Wreuntzylla✭✭✭✭✭
✭✭Stewart1874 wrote: »750 - Seven-hundred-and-fifty?
Wow! Thats amazing, I keep getting 2s and 5s. Quite upsetting.
Play the game as long as I have, build up 20 or more 9/9 crafters, complete crafting achievements when you are bored, and you can have a fairly decent number of vouchers per week. I think 750 is about what comes in on a weekly basis as I have been adding about one set station (all three crafts) per week.
I would say I am a year out from completion, but those darn kids keep adding new sets!0 -
Stewart1874✭✭✭✭✭Wreuntzylla wrote: »Stewart1874 wrote: »750 - Seven-hundred-and-fifty?
Wow! Thats amazing, I keep getting 2s and 5s. Quite upsetting.
Play the game as long as I have, build up 20 or more 9/9 crafters, complete crafting achievements when you are bored, and you can have a fairly decent number of vouchers per week. I think 750 is about what comes in on a weekly basis as I have been adding about one set station (all three crafts) per week.
I would say I am a year out from completion, but those darn kids keep adding new sets!
Holy ***! Well played man, seriously impressed at that turnover. I was thinking you were talking about one voucher though ahhahaPS4 - Europe - Aldmeri Dominion0