Same

entered the code and didnt get the mount, got the queens bounty and that though

well I ordered through eb games in australia, I got everything but the mount.

Got mine from Game in the UK. They e-mailed the senche code last night, and the box itself came with one code that unlocked both the Summerset Expansion and The Queen’s Bounty bonus items.

@Merlin13KAGL I missed the pinned post (can't find it). Link please...

I ordered the Summerset Physical Collectors Edition. Seems I am missing some items from my purchase including the costume "Court of Bedlam" as well as the crate and other items ... would really appreciate it if things worked properly when I pay nearly $100 for them.

Tandor wrote: »

GeminiImpact wrote: »

I ordered the Summerset Physical Collectors Edition. Seems I am missing some items from my purchase including the costume "Court of Bedlam" as well as the crate and other items ... would really appreciate it if things worked properly when I pay nearly $100 for them.

Make sure that you have registered the code (there's only one) to your account while out of the game (or relaunch the game otherwise), and check that you're looking in all the right places - basically the top bar (and possibly the chat window) will highlight the active options like crates and collections etc.

I have indeed registered the code and have some things but not others. I have the emotes, the pets, but other things are missing such as the costume and crown crate

starkerealm wrote: »

There's supposed to be a separate code for the Queen's Bounty Pack, which was supposed to be on your receipt. It's possible some retailers aren't, accurately, relaying that info to customers. The big thing is, that code is not in the box, it's sent separately.

Maybe it depends where or how you purchase the CE. I bought mine over the counter in Game UK and only had the one code in the tin - they don't have my email address and nothing is on my pre-order or purchase receipt - with everything automatically applied ingame once I had registered the single code, including the Queen's Bounty Pack. Maybe it's different in the US, or if you buy the CE online.

Tandor wrote: »

starkerealm wrote: »

There's supposed to be a separate code for the Queen's Bounty Pack, which was supposed to be on your receipt. It's possible some retailers aren't, accurately, relaying that info to customers. The big thing is, that code is not in the box, it's sent separately.

Maybe it depends where or how you purchase the CE. I bought mine over the counter in Game UK and only had the one code in the tin - they don't have my email address and nothing is on my pre-order or purchase receipt - with everything automatically applied ingame once I had registered the single code, including the Queen's Bounty Pack. Maybe it's different in the US, or if you buy the CE online.

Yeah, it might actually be distinct depending on where you get it. I'm honestly not sure.

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

starkerealm wrote: »

Linaleah wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

Or ESO's Customer Support. Either way.

I am so tired of having to contact customer support for ESO. When I make a purchase for their most expensive bundle, I should honestly be guaranteed that I am going to receive what I bought.

starkerealm wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

Linaleah wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

Or ESO's Customer Support. Either way.

I am so tired of having to contact customer support for ESO. When I make a purchase for their most expensive bundle, I should honestly be guaranteed that I am going to receive what I bought.

Yeah, and then your retailer screwed up. That's not ZOS's fault.

I'm sorry but the fact the code (which was provided inside the case of the hard copy of Summerset) gave me some but not all of what I purchased is not Amazon's fault. That's ZoS's.

GeminiImpact wrote: »

starkerealm wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

Linaleah wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

Or ESO's Customer Support. Either way.

I am so tired of having to contact customer support for ESO. When I make a purchase for their most expensive bundle, I should honestly be guaranteed that I am going to receive what I bought.

Yeah, and then your retailer screwed up. That's not ZOS's fault.

I'm sorry but the fact the code (which was provided inside the case of the hard copy of Summerset) gave me some but not all of what I purchased is not Amazon's fault. That's ZoS's.

If Amazon didn't e-mail you the code for the pre-order pack, that is, in fact, Amazon's fault and not ZOS's.

mesmerizedish wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

Linaleah wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

Or ESO's Customer Support. Either way.

I am so tired of having to contact customer support for ESO. When I make a purchase for their most expensive bundle, I should honestly be guaranteed that I am going to receive what I bought.

Yeah, and then your retailer screwed up. That's not ZOS's fault.

I'm sorry but the fact the code (which was provided inside the case of the hard copy of Summerset) gave me some but not all of what I purchased is not Amazon's fault. That's ZoS's.

If Amazon didn't e-mail you the code for the pre-order pack, that is, in fact, Amazon's fault and not ZOS's.

You're misunderstanding I think. I ordered a physical edition for my collectors pack. Therefore my code was and is physical. I used said code and didn't receive my order in it's entirety.

GeminiImpact wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

GeminiImpact wrote: »

starkerealm wrote: »

Linaleah wrote: »

mesmerizedish wrote: »

GeminiImpact wrote: »

I bought my Collectors Edition Online through Amazon and only had the one code in the tin which I have already applied. I haven't received the Court of Bedlam Outfit, Pocket Salamander, the Summerset Treasure Maps, the Psijic Crate, or the Exp Scrolls.

Which country did you purchase it from? I'm in the US, and Amazon sent me an e-mail yesterday with a code for the pre-order pack. Were I you, I'd look for such an e-mail.

I didn't get any such e-mail. and my game is currently stuck in UPS limbo, so i definitely got charged for it and had it shipped. guess was "lucky" enough to have ordered it early enough before they started taking preorders for copies they didn't actualy have O_O

but still no queen's bounty code. I'm going to have to yell at amazon, aren't I....

Or ESO's Customer Support. Either way.

I am so tired of having to contact customer support for ESO. When I make a purchase for their most expensive bundle, I should honestly be guaranteed that I am going to receive what I bought.

Yeah, and then your retailer screwed up. That's not ZOS's fault.

I'm sorry but the fact the code (which was provided inside the case of the hard copy of Summerset) gave me some but not all of what I purchased is not Amazon's fault. That's ZoS's.

If Amazon didn't e-mail you the code for the pre-order pack, that is, in fact, Amazon's fault and not ZOS's.

You're misunderstanding I think. I ordered a physical edition for my collectors pack. Therefore my code was and is physical. I used said code and didn't receive my order in it's entirety.

I think you are misunderstanding. The pre-order bonus is not part of the collector's edition. It's a bonus for pre-ordering. Since the CE can be purchased at any time (excepting supply issues, obviously), it would not make sense for the pre-order bonus to be included with the CE's physical code.

The responsibility of getting to you the necessarily separate code granting you the pre-order bonus lies with the retailer, i.e. Amazon. Amazon has done so in some cases (such as mine), so it is obviously a problem if they have not done so for you. But it's Amazon who have failed here.