Update 50 is now available for testing on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/categories/pts
BANK not receiving 50% of requests for payment - Crowns and ESO Plus
the'Doctor
✭✭
Who is the right person to fix this broken issue?
2 1/2 years of Customer service saying " We cannot see that problem" is the issue.
Quotes from Customer Service:
" I was not able to locate 2 of the accounts, xxx, so I cannot completely confirm. Also, xxx I'm not seeing the attempt to purchase a membership only 750 Crown. However, ever other account I was able to locate and appears to fit with your timeline."
"but I'm not the guy to ask that questions. I don't have the visibility into that system to know if that is the case."
"The team that would be looking into this from our side does not deal directly with customers"
These do not help, there is a problem to look into...
2 1/2 years of Customer service saying " We cannot see that problem" is the issue.
Quotes from Customer Service:
" I was not able to locate 2 of the accounts, xxx, so I cannot completely confirm. Also, xxx I'm not seeing the attempt to purchase a membership only 750 Crown. However, ever other account I was able to locate and appears to fit with your timeline."
"but I'm not the guy to ask that questions. I don't have the visibility into that system to know if that is the case."
"The team that would be looking into this from our side does not deal directly with customers"
These do not help, there is a problem to look into...
Travel'n Man ~ made a lot of stops
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Taleof2Cities✭✭✭✭✭
✭✭✭✭✭You’re going to need to list more details if you want some help from forum-goers.
Not all transactional issues are ZOS’s fault ... and it appears you have already gone through a customer service ticket.0 -
ZOS_BilladminThe Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
Forum Rules | Code of Conduct | Terms of Service | Home Page | Help Site0 -
the'Doctor✭✭THANK YOU ALL
The Right People have come to my aide
AND THEY plus customer service got together to find some solutions.
ESO support teams have continued to preform far above expectations.
CHEERSTravel'n Man ~ made a lot of stops0