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https://forums.elderscrollsonline.com/en/discussion/668861
• PC/Mac: No maintenance – November 18
• ESO Store and Account System for maintenance – November 19, 9:00AM EST (14:00 UTC) - 6:00PM EST (23:00 UTC)
• PlayStation®: EU megaserver for maintenance – November 19, 23:00 UTC (6:00PM EST) - November 20, 17:00 UTC (12:00PM EST)
https://forums.elderscrollsonline.com/en/discussion/668861
Crown purchases issue
the'Doctor
✭✭
I cannot get help.
Rich Lambert, Gena and Phill
Hi, continued…
The purchase of the 180 day ESO PLUS renewal on 4 accounts without a hitch, And multi account crowns purchases in a timely manner is the problem! THIS problem has persisted for 2 ½ years.
The Customer Complaint Department does not have the tools to find, see, or share the problem to an AUTHORITY who can take OWNERSHIP of this until it is found and addressed.
This is a HIGHER level – Issue, so the security, fraud, and billing programers should be looking into this. My Credit Union is.
I have budgeted $200 per month to continue your support…Please do not just drop the issue until it happens again>>>>
This must be forwarded on to Rich Lambert, Gena and Phill, we were at PAX NW with them … I think that they might still care …
James
Current ticket:
Question Subject: failing to recur / no request getting to bank
Question Reference # 180403-002455
Date Created: 04/03/2018 07:43 PM
Started this year with ticket:
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/08/2018 02:14 PM
Edited by ZOS_JesC on May 10, 2018 2:09PM Rich Lambert, Gena and Phill
Hi, continued…
The purchase of the 180 day ESO PLUS renewal on 4 accounts without a hitch, And multi account crowns purchases in a timely manner is the problem! THIS problem has persisted for 2 ½ years.
The Customer Complaint Department does not have the tools to find, see, or share the problem to an AUTHORITY who can take OWNERSHIP of this until it is found and addressed.
This is a HIGHER level – Issue, so the security, fraud, and billing programers should be looking into this. My Credit Union is.
I have budgeted $200 per month to continue your support…Please do not just drop the issue until it happens again>>>>
This must be forwarded on to Rich Lambert, Gena and Phill, we were at PAX NW with them … I think that they might still care …
James
Current ticket:
Question Subject: failing to recur / no request getting to bank
Question Reference # 180403-002455
Date Created: 04/03/2018 07:43 PM
Started this year with ticket:
Question Subject: Customer Service Ticket
Question Reference # 180108-001651
Date Created: 01/08/2018 01:41 PM
Date Last Updated: 01/08/2018 02:14 PM
Travel'n Man ~ made a lot of stops
0
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Respect4Elders✭✭✭✭✭Who else came here expecting a post about pants?
J/K, hope you get your issue resolved.1 -
redspecter23✭✭✭✭✭
✭✭✭✭✭I do hope your issue gets resolved, but to be perfectly fair, I read your post 3 times over and I'm still confused about what the issue is. Are you saying that you have 4 accounts that you sub for but that the transaction is delayed or slow? Are you saying that you don't want 4 accounts being charged every month? Perhaps you only have one account but are being charged 4 times?3 -
Beardimus✭✭✭✭✭
✭✭✭✭✭You have 4 accounts on the go, all subbed at once.
Like. Damnnn fair playXbox One | EU | EP
Beardimus : VR16 Dunmer MagSorc [RIP MagDW 2015-2018]
Emperor of Sotha Sil 02-2018 & Sheogorath 05-2019
1st Emperor of RavenwatchAlts - - for the Lolz
Archimus : Bosmer Thief / Archer / Werewolf
Orcimus : Fat drunk Orc battlefield 1st aider
Scalimus - Argonian Sorc Healer / Pet master
Fighting small scale with : The SAXON Guild
Fighting with [PvP] : The Undaunted Wolves
Trading Guilds : TradersOfNirn | FourSquareTraders
Xbox One | NA | EP
Bëardimus : L43 Dunmer Magsorc / BG
Heals-With-Pets : VR16 Argonian Sorc PvP / BG Healer
Nordimus : VR16 Stamsorc
Beardimus le 13iem : L30 Dunmer Magsorc Icereach0 -
the'Doctor✭✭Thank you for commenting,
I hope the right people can help so my family ENJOY ESO as much as I do.
CHEERSTravel'n Man ~ made a lot of stops0 -
Kodrac✭✭✭✭✭
✭✭Respect4Elders wrote: »Who else came here expecting a post about pants?
J/K, hope you get your issue resolved.
I was expecting a /lurk.0 -
Rouven✭✭✭✭✭
✭Rohamad_Ali wrote: »Rich is a creative director . Not billing .
He might be looking for a creative solution.Real stupidity beats artificial intelligence every time. ~ Terry Pratchett0 -
SydneyGrey✭✭✭✭✭
✭✭✭✭✭Rich is the wrong person to ask. He's a game developer. He doesn't handle customer complaints or issues; it's not his job.1 -
the'Doctor✭✭You are correct, this is not Rich Lambert's job, But he knows who job it is. That is whom I need to correspond with.
2 1/2 years of Customer service saying " We cannot see that problem" is the issue.
Quotes from Customer Service:
" I was not able to locate 2 of the accounts, xxx, so I cannot completely confirm. Also, xxx I'm not seeing the attempt to purchase a membership only 750 Crown. However, ever other account I was able to locate and appears to fit with your timeline."
"but I'm not the guy to ask that questions. I don't have the visibility into that system to know if that is the case."
"The team that would be looking into this from our side does not deal directly with customers"
These do not help, there is a problem to look into...Travel'n Man ~ made a lot of stops0
