I have only done this last cycle on PTS. I did do both a bug report and posted on the forum in the bug thread. I did both as I was not certain if the Def would be monitor both, possible making it easier for them to see rather than waiting for the system to send them the bug report. Also in case others where seeing the same thing and have insights as to what may be causing such as common grounds around the issue.

In the /bug system the categories are limited and sometimes you can not get the right one for the problem. It does seem that they go into a blackhole and never addressed, (this from doing reports in the live game).

There's a feeling that ZOS waits for the report to expire in 3 days and consider it solved if they do not hear back that it is still an issue.Well, there are things that can be continuing issues in the game even though they may not be a recurring one for the player to respond back.

Altairien wrote: »

For bugs (actual bugs, not game design feedback), I use /bug because in my experience that's normally preferred by QA and therefore that's what I'm used to.

Agree

For all the good it does here. Either the bugs go into a black hole or else the developers can't be bothered to "fix the shrub that's hovering above the ground at head level"... for 4 years. So I just stopped bugging things a while back.

Hah, yeah, same here. I've reported a TON of glitches like that. None have yet been fixed that I can recall. Specifically, there's this lantern in Vvardenfell that bugs the heck out of me, floating way above a post it's supposed to be sitting on...

IMO, /bug makes more sense, as all created bugs have to go into a database somewhere. I'm also assuming that when you use /bug, details of your in-game location are included automatically (though I have no information to confirm this). When you make a post on the forum, someone in customer service told me once that people at ZOS have to manually create a bug report out of the forum post, assuming it actually gets seen. However, /bug is one-way communication, which often results in no changes, no fixes, no responses, no feedback, no interaction.... and as many have mentioned, the screenshot tool never works right. No matter how you position yourself, it will move you to take the screenshot.

Suggestion: give users access to the list of bugs that they've created and their status (fixed, pending, wontfix, unconfirmed, etc.) You'll get a lot better interaction with users if you show that you take bug reports seriously. As of now, it *seems* like they are mostly ignored.

@ZOS_GinaBruno

The Mega Thread you created for update 17 that had the links to the Various Bug report sections, does the Dev for those areas follow the respective thread?

I found the mega-thread very useful to be able to locate the appropriate threads. Please keep that up on pinning it, it's a useful tool.

Would a suggested procedure be to make a /bug in game then find the relevant bug thread from the mega-thread. Post in the bug thread along with the bug report incident number that gets emailed so the Dev can relate the two?

In some ways it would be nice to have another toggle available on the PTS forum, Same Issue. This gives a little more weight to a posting were a bug is described if players use it. Might give you an idea of how far reaching it is. Not everyone uses the forum so it would be an estimation.

both on live and PTS, why?
because the report feature for both problems and bugs is abysmal...
its just so frustrating to use