Maintenance for the week of March 9:
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• [COMPLETE] EU megaservers for patch maintenance – March 9, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
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• [COMPLETE] NA megaservers for patch maintenance – March 9, 4:00AM EDT (8:00 UTC) - 12:00PM EDT (16:00 UTC)
• [COMPLETE] EU megaservers for patch maintenance – March 9, 8:00 UTC (4:00AM EDT) - 16:00 UTC (12:00PM EDT)
• ESO Store and Account System for maintenance – March 11, 9:00AM EDT (13:00 UTC) - 1:00PM EDT (17:00 UTC)
Account recovery
Hello ESO Customer support staff,
I have a bit of a tricky on-going case in regards to recovering an account I originally purchased which I have proved in ticket #180501-003363,
I gained back rightful control of the account last night but it seems the other party that had access to it successfully put in a request to change the associated email yet again. I would appreciate if this can be looked into as soon as possible to prevent any damage and also a solution to prevent the back and forth from happening again.
(Putting this here in case the original thread is in the wrong place.)
Regards,
- Gor
I have a bit of a tricky on-going case in regards to recovering an account I originally purchased which I have proved in ticket #180501-003363,
I gained back rightful control of the account last night but it seems the other party that had access to it successfully put in a request to change the associated email yet again. I would appreciate if this can be looked into as soon as possible to prevent any damage and also a solution to prevent the back and forth from happening again.
(Putting this here in case the original thread is in the wrong place.)
Regards,
- Gor
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