Understand your technical knowledge when making complaints

anitajoneb17_ESO · April 2018

Merlin13KAGL wrote: »

Without detail, well, everyone's guessing.

People would criticize, advise, counsel and elaborate ten times more if they had details.

reiverx · April 2018

Turelus wrote: »

reiverx wrote: »

If you're paying for a service and that service is not up to the standards it should be, then people have the right to complain. Trying to shut people down because they don't have some required technical knowledge is asinine.

I think the point being made is that if you're screaming "upgrade your servers" you might consider understanding if that's the issue first.

It's fine to be upset about issues and complain (as long as it's in a constructive and polite way) but just screaming things you think are issues with no understanding isn't helpful.

This is just another 'if you don't know the root cause then don't say a thing'.

But you're right. Screaming achieves nothing. Incidentally, so does asking politely.

Tavore1138 · April 2018

Recremen wrote: »

Before I get underway with the meat of this post, I'd like to say that you by all means have the right to be angry at the game's performance. You can and should complain about it. That's a normal part of the feedback process.

You know what's probably not super helpful, though? Making specific technical demands without any actual technical knowledge to back up your demands.

You want ZOS to upgrade the servers, right? Actually, no, you probably don't. You want to stop experiencing disconnects, lag, login failures, etc. Is it possible these could be solved by getting new servers? Well maybe, but again, probably not. There's an enormous number of things that can go wrong in this kind of service environment, most of which are as catastrophically bad as what EU customers are experiencing right now or worse. Asking them to upgrade their servers is about as helpful as telling them to change ISPs or get a new label on the DNS, which is to say it freaking isn't.

Now I'm not a network engineer, I've never designed a server architecture meant to service millions of parallel customer interactions, but I am a programmer and have enough general background in computer tech to know that these calls for specific technical changes are based on evidenceless, wrong-headed assumptions that ultimately help solve nothing while simultaneously creating a culture of demands that are as nonsensical as they are futile. I would liken it to someone my business serves calling up and telling the programmers to start using recursion instead of loops. Like yeah sure honey let me just pencil that in to my design plans.

On the other hand, if you DO have specific evidence that you know what's causing the problem performance, and have the technical experience to communicate that, speak up a little louder! I'm sure the people working on these issues would love to hear how they need to change a specific facet of their service architecture, and I'm sure the authorities would love to hear how you came upon this likely-proprietary schematical information.

But other than that, can we all just be a little more specific about the complaints without making wild technical assumptions? Saying things like "I got disconnected with these error messages" would probably be more helpful than saying "BUY NEW SERVERS ZOSSSS". Attaching screenshots of the errors, or uploading some footage of what's going on, might be nice too, I bet. There are lots of ways to criticize in a helpful manner, and none of them involve assuming that you know the source of the problem without having taken so much as a 100-level course in network design.

[minor edit for title - baiting]

Oddly I have designed data center architectures but even then without knowing their stack I'd hesitate to comment on their underlying issues except to say - they clearly have some.

However I would hope that if they need troubleshooting information from us they would ask for it in some way and specify the type of feedback that would help them - that would be the proper approach. It's possible they might even have some kind of event logs that they could look at!

I also don't think you have to be an IT genius to realise they have problems that need fixing anymore than you need to be an expert car mechanic to realise car engines should generally not be on fire....

As has been the case since laucnh ZoS main issue is a basic lack of customer management when things are going wrong - communication early and often keeps people in the loop and reduces frustration in those waiting for things to be fixed and thus in turn reduces not only rage posts about compensation or buying new servers but smug and patronising threads like this one too!

Enslaved · April 2018

All I see is an "expert" in IT who have given itself a right to act as an "expert" in social behavior, telling others how they should or should not express their anger, and by its own logic, that makes the said "expert" a bigot.

ZOS_JesC · April 2018

Greetings, we removed a few comments that were non constructive to the conversation. Friendly reminder to keep comments on topic and to avoid baiting. If you have any questions regarding our forum rules, you can read through them here. Thank you for your understanding.

Danikat · April 2018

xenowarrior92eb17_ESO wrote: »

Well I'm gona be that guy who says "I don't have to understand anything since I'm the one who is paying so I'm expecting to get what i paid for!"

Yeah but you can do that without running into the problem the OP is complaining about.

If you just want to tell ZOS that you expect to get what you're paying for then do that - state what the problem is and ask that they fix it and/or take steps to reduce the probability of it happening again.

The problem is when people start trying to tell them how to fix it, without actually knowing what's caused the problem or what might help.

It's the difference between going to the garage and saying "My car makes a grinding noise whenever I change gears and the change is really slow to happen - can you fix it?" and saying "the gear box actuator is worn down and needs to be re-optimised".

(And yes that sentence is probably nonsense if you know anything about cars, that's the point.)

SGT_Wolfe101st · April 2018

Recremen wrote: »

Knowledge wrote: »

Recremen wrote: »

Before I get underway with the meat of this post, I'd like to say that you by all means have the right to be angry at the game's performance. You can and should complain about it. That's a normal part of the feedback process.

You know what's probably not super helpful, though? Making specific technical demands without any actual technical knowledge to back up your demands.

You want ZOS to upgrade the servers, right? Actually, no, you probably don't. You want to stop experiencing disconnects, lag, login failures, etc. Is it possible these could be solved by getting new servers? Well maybe, but again, probably not. There's an enormous number of things that can go wrong in this kind of service environment, most of which are as catastrophically bad as what EU customers are experiencing right now or worse. Asking them to upgrade their servers is about as helpful as telling them to change ISPs or get a new label on the DNS, which is to say it freaking isn't.

Now I'm not a network engineer, I've never designed a server architecture meant to service millions of parallel customer interactions, but I am a programmer and have enough general background in computer tech to know that these calls for specific technical changes are based on evidenceless, wrong-headed assumptions that ultimately help solve nothing while simultaneously creating a culture of demands that are as nonsensical as they are futile. I would liken it to someone my business serves calling up and telling the programmers to start using recursion instead of loops. Like yeah sure honey let me just pencil that in to my design plans.

On the other hand, if you DO have specific evidence that you know what's causing the problem performance, and have the technical experience to communicate that, speak up a little louder! I'm sure the people working on these issues would love to hear how they need to change a specific facet of their service architecture, and I'm sure the authorities would love to hear how you came upon this likely-proprietary schematical information.

But other than that, can we all just be a little more specific about the complaints without making wild technical assumptions? Saying things like "I got disconnected with these error messages" would probably be more helpful than saying "BUY NEW SERVERS ZOSSSS". Attaching screenshots of the errors, or uploading some footage of what's going on, might be nice too, I bet. There are lots of ways to criticize in a helpful manner, and none of them involve assuming that you know the source of the problem without having taken so much as a 100-level course in network design.

[minor edit for title - baiting]

I completely agree with you and I think that people need to troubleshoot on their end first and foremost. Why? Well, a LARGE amount of people are not having the SAME issues. I play with no lag, others play without lag, we're not a part of some huge conspiracy.

It's time to accept that maybe your PC isn't up to par, maybe it's your internet, maybe it's your router, maybe it's malware, maybe it's your modem.

@Knowledge

Well there are definitely legitimate issues that ZOS can, and works towards, solving. PvP lag is one of the top contenders and it is definitely not just a client-side issue. Let's also not make light of the issues people are facing, or forgetting the problems experienced by our console brethren, as @zParallaxz points out. My point still stands, however, that without specific technical knowledge about where these issues are arising, asking for a specific technical solution is painfully silly.

@Recremen I understand what you are saying, and perhaps the request to "fix the servers" isn't accurate, but clearly people are experiencing down time, bad connections, lag, fps drop, spikes, etc. I have reported every crash I have received, I use the tickets, I do my part, as I imagine many do as well and yet here we are. I don't know the first thing on how all this works, I am not a software or hardware engineer, I am not an architecture designer nor a network engineer but I know when my game isn't performing properly. If you took all of the threads on this forum and removed the quality of game play posts, you'd be left with 1/2 +/-. Not knowing the solution and asking for the help are not mutually exclusive. From now on we should just say "ZoS, for the love of god will you do something to improve the game state, whatever that might be..." Does that solve the issue, as others have stated, 4 years.

Septimus_Magna · April 2018

To be fair, ZOS is spending resources to improve client side performance with multi core CPU support coming with Summerset. I dont know how much work that is but I assume if it was easy it would have been added sooner.

Hopefully ZOS is working on the server side of the performance as well.

SGT_Wolfe101st · April 2018

Feric51 wrote: »

I just want them to check the specs on their rotary girders....

@Feric51
Look out there fella, you're coming on kind a fast..."

P.S.
You get an awesome!

Apache_Kid · April 2018

On Xbox, the main performance issue is the hard crashes to the Xbox dashboard. I have had multiple conversations with Xbox support about this many months ago and they can confirm when games crash in this manner, it means there was a CODING ERROR.

This has nothing to do with anyone on Xbox's hardware or connection or anything. I have an Xbox One X with a SSD and crash multiple times a day. It's been even worse since the patch last tuesday to "fix" the UI errors from pre-ordering Summerset.

These coding error crashes have been happening since I've started playing the game and they have done nothing so far to correct it. It has actively gotten worse.

My technical knowledge is not vast but I do know to seek out others to get information. The information I have is that in order to alleviate these Xbox performance issues, the BAD CODE needs to be corrected.'

I'm so sick of people having issues with this game, also specifying that they are not having issues with any other game and only ESO, just to see people on these message boards claim it's their own fault. Victim blaming when ZoS has a history of poor performance with this game, especially on the Xbox port, is wrong.

Make no mistake, this is a product which many of us pay a premium $15 a month sub for not performing as it should. We are consumers who have been wronged. If this was any other product other than a video game this wouldn't be allowed to continue for months and months and months and months.

DaveMoeDee · April 2018

ak_pvp wrote: »

Idk, you'd expect a multi billion dollar company to have their *** together by now, 4 years in.

If you expect that, you are probably not working in tech.

And citing financials for an entire company when talking about a single business unit makes me think you don't have an MBA.

Not that the EU server issues are acceptable. They aren't. But unacceptable failures to deliver services as contracted are regular occurrences in the business world, even for companies far larger than Bethesda. How much is Apple's revenue? They they continue to have really bad issues with iOS upgrades, often making a considerable number of phones unusable.

TarrNokk wrote: »

I dislike those postings of people who think they can teach others about their speech or content of their postings.
Thank you.

That is a reasonable perspective. Personally, I like posts that point out the absurdity of people with little knowledge posturing like they are experts a lot more than I like the ignorant demands of people who know nothing about ZOS' infrastructure and have no experience with such environments. So much Dunning-Kruger.

Knowledge wrote: »

What they need to do is turn on skynet and let the machines run this game. I know for a fact that the machines would keep the servers online at all times no matter what.

They would reappropriate the servers for bot-only Tamriel.

Edit: I just wanted to add that I do have compassion for the people who want to enjoy the game and can't due to server issues. Some have a hard time dealing with that and lash out. I don't want to be too judgmental just because I find their anger annoying.

GeorgeBlack · April 2018

DaveMoeDee wrote: »

ak_pvp wrote: »

Idk, you'd expect a multi billion dollar company to have their *** together by now, 4 years in.

If you expect that, you are probably not working in tech.

And citing financials for an entire company when talking about a single business unit makes me think you don't have an MBA.

Not that the EU server issues are acceptable. They aren't. But unacceptable failures to deliver services as contracted are regular occurrences in the business world, even for companies far larger than Bethesda. How much is Apple's revenue? They they continue to have really bad issues with iOS upgrades, often making a considerable number of phones unusable.

TarrNokk wrote: »

I dislike those postings of people who think they can teach others about their speech or content of their postings.
Thank you.

That is a reasonable perspective. Personally, I like posts that point out the absurdity of people with little knowledge posturing like they are experts a lot more than I like the ignorant demands of people who know nothing about ZOS' infrastructure and have no experience with such environments. So much Dunning-Kruger.

Knowledge wrote: »

What they need to do is turn on skynet and let the machines run this game. I know for a fact that the machines would keep the servers online at all times no matter what.

They would reappropriate the servers for bot-only Tamriel.

Edit: I just wanted to add that I do have compassion for the people who want to enjoy the game and can't due to server issues. Some have a hard time dealing with that and lash out. I don't want to be too judgmental just because I find their anger annoying.

Ok then

Sevn · April 2018

You have every right as an unhappy consumer to complain, just stop embarrassing yourselves suggesting solutions you haven't a clue about.

Can't read a single line of code, haven't read a single article from tech daily but you know exactly what's wrong and how to fix it?

No, you don't have to be an expert or have any knowledge about a problem to complain about said problems, but it would certainly help if you knew what you were talking about when offering suggestions to fix it.

Just because 6 people didn't like the food doesn't mean all 6 disliked the same thing about the meal so suggesting it's the cooks pots and pans does nothing but maybe point the cooks in the wrong direction, replacing all the pots and pans only to discover it was one bottle of seasoning that was fouling up the meals.

Wasted time and wasted resources listening to someone without a clue to what the underlying issues are.

[Edited for bashing]

Ley · April 2018

Sixty5 wrote: »

IT Tech here.

You are never going to convince someone who doesn't know a thing about networking or hardware constraints that they know nothing about them.

Anyone with a shred of knowlege just ignroes them anyway.

IT Tech here as well, can confirm.

Ley · April 2018

Jade1986 wrote: »

nuvak wrote: »

Jade1986 wrote: »

Oh look another person saying its our fault when every other game under the sun works fine.

Seriously, just stop. It is well documented how awful ZoS EU servers are. The datacenters need to be upgraded to handle highe loads, and the servers need to be optimized far better as well.

Where does he say that?

His point is, we don't know what causes the problems. If the software is crap and scales badly, throwing more hardware at it will have little effect. So complain about WHAT doesn't work, but don't try to teach them HOW to fix it.

Then the logical solution would be
Step one, upgrade and optimize software. It didnt work Proceed to step two. If it did work, win.

Step two, upgrade hardware.

Step one, upgrade and optimize software. It didnt work repeat step one. If it did work, win.

Fixed.

Idinuse · April 2018

Apache_Kid wrote: »

On Xbox, the main performance issue is the hard crashes to the Xbox dashboard. I have had multiple conversations with Xbox support about this many months ago and they can confirm when games crash in this manner, it means there was a CODING ERROR.

This has nothing to do with anyone on Xbox's hardware or connection or anything. I have an Xbox One X with a SSD and crash multiple times a day. It's been even worse since the patch last tuesday to "fix" the UI errors from pre-ordering Summerset.

These coding error crashes have been happening since I've started playing the game and they have done nothing so far to correct it. It has actively gotten worse.

My technical knowledge is not vast but I do know to seek out others to get information. The information I have is that in order to alleviate these Xbox performance issues, the BAD CODE needs to be corrected.'

I'm so sick of people having issues with this game, also specifying that they are not having issues with any other game and only ESO, just to see people on these message boards claim it's their own fault. Victim blaming when ZoS has a history of poor performance with this game, especially on the Xbox port, is wrong.

Make no mistake, this is a product which many of us pay a premium $15 a month sub for not performing as it should. We are consumers who have been wronged. If this was any other product other than a video game this wouldn't be allowed to continue for months and months and months and months.

I secretly hope their cars will break down or they have a power failure or no Netflix for a week. I'm sure they'd patiently listen to the manufacturers'/suppliers' explanation that it's not on their end.

With that said I've followed some of the LAG/Performance threads, (one with very strangely aggressive and hostile people), and I just chime in that sure, a lot performance issues may be on our end. I mean how smooth and slick the game actually can perform, given the conditions. It's always the first steps to do if something doesn't perform on par. To check what I myself can do. This led me to find the best setting in UserSettings.txt, install software (free) that has performance tweaks for Network/TCP (i.e. TCPOptimizer), reading up on what these settings do and if I need them - Nagle's Algorithm, TCP Chimney offload, MTU, TCPNodeley - things like that , trying old and new GPU drivers and using the ones that seem to work smoothest and most reliable and installing a Gaming Route VPN service (WTFast).
(Personally I do not think this is something I as a paying customer should be spending time or money on, like for WTFast. I'd expect a AAA game like ESO to work as well as every other sofware and service I've paid for and use on my computer, especially after 4 years Live. But I've done these things never the less.)

However, game LAG and high ping latency, or a generalized term - Game Server Performance and TCP/UDP efficiency is another issue completely. The performance, especially in PvP that we customers, and that is if not all, at least 99% had earlier in the games' history, was far far better LAG/Latency wise than we have today. This on the same or even worse hardware (i.e. DX9 on a DX10.1 GPU and an AMD Dual Core) than we now run, and the game is in a much poorer state LAG/DC/crash wise than then.

It suggests to me that apart from giving the game the best conditions to perform, the clients' hardware/setup is not the cause of the network issues the game has exhibited for 1,5 years, escalating it seems over time. What the cause is I don't know. Maybe it's the increase in 4K streaming and DL of 4K content that suddenly has exploded all over the world - maybe it's the Bitcoin mining hysteria - what do I know.

I can only wish and hope that both the client and server code gets all fixes and updates (incl bugs et al) and that the hardware leased and services payed for are top of the line.

ZOS_Mika · April 2018

We have recently removed a few unnecessary and bashing comments from this thread. If the discussion cannot remain civil and constructive, we will have to consider closing the thread down. Thank you for your understanding.

MaxwellC · April 2018

@Recremen
People can only make those assumptions because of the state the game has maintained from a change that occurred years ago. I won't say I'm a network engineer but I'm pretty close in the aspect as one who has built a network topology, administered server connections, subnetting networks,etc.

I feel the server is the problem since it dips the moment everything starts firing off whether it be in PvP or an instanced PvE you may refute that opinion but no one will ever know until ZOS decides to go open source with their coding and also shows their network environment setup (which would be a massive security risk regarding the latter).

I will state that this issue is by far on their end and cannot be put on Xboxs end because it just isn't true.

Rouven · April 2018

I will not argue the virtue of new servers vs any other kind of solution here. I will only argue that it is a sign of caring.

I'm not a professional athlete myself, but when I watch my team(s) play I tell them loud and clear what they could have done better and how they should have done it!

And really, every one should know that you don't exchange the server, you just get a younger hamster.

Doctordarkspawn · April 2018

Recremen wrote: »

DeadlyPhoenix wrote: »

But see the problem is, I do know my stuff... I know exactly what I'm talking about....

See the problem lies with their TONAL CONVERTER box setup in a sub-omnimatrix tetrahelix configuration. Making the quantum fluctuation dampener misfire and cause problems with the geonetforce discombobulator.

You keep that Dwemer nonsense out of here.

*Tosses xbox ones at*

Knowledge · April 2018

I would like to request that some users refrain from using my name as a meme. I'm not saying everyone is but in the past people have made my name a pun or meme and it hurts my feelings.

Zagnut123Zagnut123 · April 2018

Apache_Kid wrote: »

On Xbox, the main performance issue is the hard crashes to the Xbox dashboard. I have had multiple conversations with Xbox support about this many months ago and they can confirm when games crash in this manner, it means there was a CODING ERROR.

This has nothing to do with anyone on Xbox's hardware or connection or anything. I have an Xbox One X with a SSD and crash multiple times a day. It's been even worse since the patch last tuesday to "fix" the UI errors from pre-ordering Summerset.

These coding error crashes have been happening since I've started playing the game and they have done nothing so far to correct it. It has actively gotten worse.

My technical knowledge is not vast but I do know to seek out others to get information. The information I have is that in order to alleviate these Xbox performance issues, the BAD CODE needs to be corrected.'

I'm so sick of people having issues with this game, also specifying that they are not having issues with any other game and only ESO, just to see people on these message boards claim it's their own fault. Victim blaming when ZoS has a history of poor performance with this game, especially on the Xbox port, is wrong.

Make no mistake, this is a product which many of us pay a premium $15 a month sub for not performing as it should. We are consumers who have been wronged. If this was any other product other than a video game this wouldn't be allowed to continue for months and months and months and months.

The game was never intended to be a console game and zenimax studios made a last minute decision to port eso to consoles. Honestly playing on a console is a mistake and zos should offer free server changes. There is a limit to console performance and this will always hold them back significantly.

zyk · April 2018

MaxwellC wrote: »

People can only make those assumptions because of the state the game has maintained from a change that occurred years ago. I won't say I'm a network engineer but I'm pretty close in the aspect as one who has built a network topology, administered server connections, subnetting networks,etc.

It's not that the problems aren't server-side, it's that proposing a specific solution such as a hardware upgrade is ignorant and pointless.

It's what people do though. Someone will ask me about how I am, and I'll generally reference some stress I have about an extremely complex situation, and some will begin to offer me solutions about something they just vaguely became aware of and really know nothing about. It's just not helpful at all.

Merlin13KAGL · April 2018

anitajoneb17_ESO wrote: »

Merlin13KAGL wrote: »

Without detail, well, everyone's guessing.

People would criticize, advise, counsel and elaborate ten times more if they had details.

Probably, and you're still going to get 9 horrible irrelevant suggestions in the process. However, if you get 1 that's actually a useful suggestion, for any number of things, wouldn't it be worth looking into?

I've seen (and hopefully posted) some excellent ideas on how to improve or deal with certain things. The guru's could certainly take the bits they wanted and toss the rest, implementing as they see fit.

The premise of this thread is that most can't offer quality advice because they lack the training or experience. The flip side of that is that some might offer a perspective that can be of use.

It's rather difficult to tell if any of the 'good' /feedback ever actually gets viewed and considered, whatever the subject matter may be.

Thogard · April 2018

It makes me cry inside that not once in this entire thread was Akamai mentioned.

Thogard · April 2018

But yes the problem tends to be different things for different people. The trick is to pinpoint the problem and go from there. A VPN won’t help someone who’s lagging because their WiFi uses the same channel as their neighbor’s.

There are a lot of tools available to help identify the issue:
1. Matt’s trace route (MTR) helps you check how your data goes from your network card to the ZOS servers.
2. Windows Resource Monitor (the network tab) helps you keep track of the network code being processed on your PC. It also helps with tracking your CPU usage for FPS issues in game.
3. If you have a router, a custom firmware install like Merlin will help you track network traffic and (in many cases) allow QOS on your full network.
4. TCPOptimizer , which you can get from speedguide, is great at optimizing your tcp configurations, like @Idinuse had mentioned. Just be sure to use the MTU that you get from your MTR analysis

These things won’t fix all latency issues. But they do help us to pinpoint at what stage of the connection between you and Akamai the issue is.

Once it hits Akamai we enter a black hole though. That’s when we have to start yelling at ZOS.

One thing that I’m NOT a fan of is that the Akamai servers I get routed through are in Virginia or Massachusetts. I live in Los Angeles and the actual game server is in Texas. I do not like that my connection goes from LA to San Francisco to Minnesota to Akamai in Virginia before doubling back to Texas. I would appreciate it if Akamai could co-locate it’s DDOS protection nodes / servers / whatever with the ZOS servers. But to be fair I do not fully understand how the Akamai stuff works.

Slick_007 · April 2018

Zolkoe wrote: »

You must have missed my comment about the experience that "upgrade your servers"-type complaints are usually tied to a specific problem. Therefore your little analysis is flawed in this aspect. Anyway complaints being ignored and "going in the bin" are not too customer friendly, either. Shall I produce a detailed solution to the problem in my complaint, as well?

thank you for proving that you are the type of person who refuses to help themselves by providing information when lodging a complaint. you just cant seem to understand doing so is in YOUR benefit.

Apache_Kid · April 2018

Zagnut123Zagnut123 wrote: »

Apache_Kid wrote: »

On Xbox, the main performance issue is the hard crashes to the Xbox dashboard. I have had multiple conversations with Xbox support about this many months ago and they can confirm when games crash in this manner, it means there was a CODING ERROR.

This has nothing to do with anyone on Xbox's hardware or connection or anything. I have an Xbox One X with a SSD and crash multiple times a day. It's been even worse since the patch last tuesday to "fix" the UI errors from pre-ordering Summerset.

These coding error crashes have been happening since I've started playing the game and they have done nothing so far to correct it. It has actively gotten worse.

My technical knowledge is not vast but I do know to seek out others to get information. The information I have is that in order to alleviate these Xbox performance issues, the BAD CODE needs to be corrected.'

I'm so sick of people having issues with this game, also specifying that they are not having issues with any other game and only ESO, just to see people on these message boards claim it's their own fault. Victim blaming when ZoS has a history of poor performance with this game, especially on the Xbox port, is wrong.

Make no mistake, this is a product which many of us pay a premium $15 a month sub for not performing as it should. We are consumers who have been wronged. If this was any other product other than a video game this wouldn't be allowed to continue for months and months and months and months.

The game was never intended to be a console game and zenimax studios made a last minute decision to port eso to consoles. Honestly playing on a console is a mistake and zos should offer free server changes. There is a limit to console performance and this will always hold them back significantly.

Well until they give us those server changes many of us are stuck where we are cause there's just no way I can restart at this point. The game would be dead by the time I got back to where I am now.

Zagnut123Zagnut123 · April 2018

Apache_Kid wrote: »

Zagnut123Zagnut123 wrote: »

Apache_Kid wrote: »

On Xbox, the main performance issue is the hard crashes to the Xbox dashboard. I have had multiple conversations with Xbox support about this many months ago and they can confirm when games crash in this manner, it means there was a CODING ERROR.

This has nothing to do with anyone on Xbox's hardware or connection or anything. I have an Xbox One X with a SSD and crash multiple times a day. It's been even worse since the patch last tuesday to "fix" the UI errors from pre-ordering Summerset.

These coding error crashes have been happening since I've started playing the game and they have done nothing so far to correct it. It has actively gotten worse.

My technical knowledge is not vast but I do know to seek out others to get information. The information I have is that in order to alleviate these Xbox performance issues, the BAD CODE needs to be corrected.'

I'm so sick of people having issues with this game, also specifying that they are not having issues with any other game and only ESO, just to see people on these message boards claim it's their own fault. Victim blaming when ZoS has a history of poor performance with this game, especially on the Xbox port, is wrong.

Make no mistake, this is a product which many of us pay a premium $15 a month sub for not performing as it should. We are consumers who have been wronged. If this was any other product other than a video game this wouldn't be allowed to continue for months and months and months and months.

The game was never intended to be a console game and zenimax studios made a last minute decision to port eso to consoles. Honestly playing on a console is a mistake and zos should offer free server changes. There is a limit to console performance and this will always hold them back significantly.

Well until they give us those server changes many of us are stuck where we are cause there's just no way I can restart at this point. The game would be dead by the time I got back to where I am now.

Yeah I understand that totally! alot of console players have been eh hem acquiring pc accounts to continue on in a less toxic and less lag filled environment. Maybe it's time ZOS gave everyone server transfer finally.