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• PC/Mac: No maintenance – March 16
• ESO Store and Account System for maintenance – March 18, 6:00AM EDT (10:00 UTC) - 4:00PM EDT (20:00 UTC)
ESO Plus subscription not activated after purchase
Hiya,
About an hour ago I purchased 30 days of ESO plus using my Visa Debit card and apparently the purchase was successful and I even received an invoice in my email, yet the subscription was not active and every time I log in and out of the online account page, I receive a message in blue "Welcome! Your ESO Plus™ membership has expired. Click here to set up your renewal.".
I have even logged in and out of the game multiple times, clicked repair on my client to no avail. Please can the support team resolve this issue for me? I can provide all the private details required via PM and or Email.
Thanking you!
About an hour ago I purchased 30 days of ESO plus using my Visa Debit card and apparently the purchase was successful and I even received an invoice in my email, yet the subscription was not active and every time I log in and out of the online account page, I receive a message in blue "Welcome! Your ESO Plus™ membership has expired. Click here to set up your renewal.".
I have even logged in and out of the game multiple times, clicked repair on my client to no avail. Please can the support team resolve this issue for me? I can provide all the private details required via PM and or Email.
Thanking you!
0
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ZOS_Billadmin@lamsasuke
To investigate into why your ESO Plus subscription is showing up as expired, please start a ticket with customer support. Our support team can check if there was any issue with your transaction.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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