Cannot Log In

misslilamaeub17_ESO · March 2014

"incorrect login information" every time

PC version
-Launcher version: 1.3.5.953486
-Game version: 1.0.0956792

I am using my user ID "quaintrel" (under which I'm currently logged in at the Bethesda account page; my ID and password are confirmed as working there)
I have attempted the fix suggested here, with no results.
I have completed both an in-launcher repair and a Game Consultant test, with no results.

Please help.

ZOS_JessicaFolsom · March 2014

@misslilamaeub17_ESO - Just to make sure we understand, are you logging into your account page here? https://account.elderscrollsonline.com/

kangaroo · March 2014

I have the exact same issue. I can log in to: https://account.elderscrollsonline.com/ I cannot log into the game. The suggested fix does not apply for OSX.

jonal11_ESO · March 2014

It's not account problems, he has a older version just lots of us in the Login Issue thread, would be nice if you read and replied to that thread.

misslilamaeub17_ESO · March 2014

ZOS_JessicaFolsom wrote: »

@misslilamaeub17_ESO - Just to make sure we understand, are you logging into your account page here? https://account.elderscrollsonline.com/

Yes. As I said, I am currently logged in there under my Quaintrel ID & password.

DrProfVukasin · March 2014

I have the same issue plus I cannot sign into my account page or anything. This is after resetting my password twice.

Arcayon · March 2014

There are like 6 threads about this. You think they'd have a fix for it by now.

jahmasta911 · March 2014

im so confident the issue can be resolved so easily too..but they are taking their sweet ass time.. (frustrated to the max.. a waste of a day grrrr)

Jinorah · March 2014

I also can't log in

misslilamaeub17_ESO · March 2014

@ZOS_JessicaFolsom‌ More information: I purchased the Imperial edition of the game directly through the Bethesda site at 12:52pm today. As of now, I have not received my Early Access Code email (yes, I have checked spam folders and ESO is marked as a trusted contact) and my account does not show Early Access anywhere (either in Account Status or Billing History).
This is more than a little alarming; at least my recent purchase of the game through your site should show in my account.

Any update or information would be appreciated. Thank you.

smithc · March 2014

misslilamaeub17_ESO wrote: »

@ZOS_JessicaFolsom‌ More information: I purchased the Imperial edition of the game directly through the Bethesda site at 12:52pm today. As of now, I have not received my Early Access Code email (yes, I have checked spam folders and ESO is marked as a trusted contact) and my account does not show Early Access anywhere (either in Account Status or Billing History).
This is more than a little alarming; at least my recent purchase of the game through your site should show in my account.

Any update or information would be appreciated. Thank you.

Hey Misslilamaeub,

I have the exact same issue as you, so rest assured you're not alone. Hopefully things will be sorted out sooner rather than later.

misslilamaeub17_ESO · March 2014

Still nothing. This is extremely frustrating.

groundward · March 2014

Same problem - cannot log in - i'm getting wrong password/user error (which i checked countless times). I even reset the password. On the account profile page i do see early access under "purchases"