Can't log into account

Elums · March 2014

I understand many people are having problems logging into the game (problems with the client etc) but I can't even log into my account (that I created weeks ago when I preordred the game). Anyone else that have had that problem?

GreySix · March 2014

Did you see any of the codes listed here?

Elums · March 2014

No. Nothing happens when I push 'Sign in' button. No action and no error code. The site just stands there as I didn't do anything.

GreySix · March 2014

Recommend restarting your system and trying again.

Elums · March 2014

Have done as suggested but that didn't resolve the issue. Have tried to log in with other computers as well. Also the same problem on them.

KariTR · March 2014

Are you logging in from this address?

GreySix · March 2014

Elums wrote: »

Have done as suggested but that didn't resolve the issue. Have tried to log in with other computers as well. Also the same problem on them.

Hmmm, sounds like Customer Support will have to reset your login and password.

Elums · March 2014

@KariTR : Yes.

Elums · March 2014

@GreySix : I'll leave them a message then. I appreciate your help, thank you

KariTR · March 2014

Elums wrote: »

@KariTR : Yes.

If you pre-ordered directly from Zenimax, then I agree with Greysix, you should message support from this site. You can email or phone.

If you pre-ordered offsite, silly question but, have you redeemed your code? If not, then try creating a new account completely.

Elums · March 2014

@KariTR : I've ordered directly from Zenimax. I guess I can't redeem any codes if I can't login to my account?

Elums · April 2014

Just wanted to drop in and tell you the issue has been resolved!

I had to reset the password ...