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Does Zenimax needs to improve the servers?

  • Elsonso
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    itzTJ wrote: »
    itzTJ wrote: »
    ccfeeling wrote: »
    Believe me,the server status is fine if u give up Cyrodiil :D

    I get the joke but not even.

    Here's the thing. It's not a joke. There might be a :smiley: after it, but that is the serious answer. Cyrodiil is what it is, and avoiding it is the best solution for some people.

    True but again like i said if you go to the alliance capitol cities to duel you will get the same issue. so i guess either get people to duel in eastmarch or just pve.

    Cyrodiil is only the start. Additional steps may be necessary, depending on what you choose to do. The key point is that rather than raging against ZOS, which resembles a rather large, immovable mountain, accept that they are not going to change to suit you. You have to change.
    Edited by Elsonso on February 26, 2018 1:07AM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Lynx7386
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    I've played in cyrodiil for the past 3 days for about 2 hours at a time (we'll say 6-9 hours total over 3 days). In that time I've seen probably a dozen disconnects, twice as many instances of 'freezing' where my character becomes unable to do anything after reviving, and numerous instances of a loading screen popping up right in the middle of a battle or 1vX.

    So yea, they either need to drastically improve the servers or stop trying to push cyrodiil as a pvp environment when the game clearly cant handle that scope.

    But it wont happen, because ZOS only cares about taking your money, not putting any of it back into the game.
    PS4 / NA
    M'asad - Khajiit Nightblade - Healer
    Pakhet - Khajiit Dragonknight - Tank
    Raksha - Khajiit Sorcerer - Stamina DPS
    Bastet - Khajiit Templar - Healer
    Leonin - Khajiit Warden - Tank
  • eso_lags
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    itzTJ wrote: »
    itzTJ wrote: »
    ccfeeling wrote: »
    Believe me,the server status is fine if u give up Cyrodiil :D

    I get the joke but not even.

    Here's the thing. It's not a joke. There might be a :smiley: after it, but that is the serious answer. Cyrodiil is what it is, and avoiding it is the best solution for some people.

    True but again like i said if you go to the alliance capitol cities to duel you will get the same issue. so i guess either get people to duel in eastmarch or just pve.

    Cyrodiil is only the start. Additional steps may be necessary, depending on what you choose to do. The key point is that rather than raging against ZOS, which resembles a rather large, immovable mountain, accept that they are not going to change to suit you. You have to change.

    Are you crazy? I mean i get the advice but this is half of the game we are talking about. And its not just me its 99% of the game. I understand what you're saying but when you say "to suit you" it just doesn't make sense to me. You are right though, they aren't going to change it even if 600 people on this post agree. Even if almost everyone in pvp sees the same issues. Even if there are dozens of posts made about the issue daily. Even if the issue has been progressively getting worse for over a year.

    And i think I've said it before in this thread, i have done many things to try and make my situation better. I have upgraded everything i own, not just for eso.. My modem, router, PC, and xbox. I mainly play this game on xbox but i got 200 CP on PC in hopes of getting better pvp performance. I didnt. So i have tried to change things. The only thing left is to not go to cyrodil and not duel in alliance capitols. That leaves me with dueling tournaments (few if any on xbox) and PVE, and PVE bores me after a short time. PVP players should not have to choose. An mmo with a zone dedicated to pvp should allow players to pvp without disgusting lag. But anyway i know it wont be fixed but raging against them is what they deserve and how we all vent so for me it will never change, at least until they fix it or i stop playing..
    Edited by eso_lags on February 26, 2018 2:01AM
  • Jade1986
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    Vahrokh wrote: »
    jaye63 wrote: »
    I know this is going to tick off a lot of people but I dont care. From my experience, most issues can be solved by spending real money for a real pc. Combined with spending real money for a real ISP, a lot of issues go bye bye.

    Old machine... i5/ R7-200/ 16GB RAM/ 1TB HDD and ISP 50 Mbps
    New Machine i7 7700k/ Twin GTX 1080s/32GB RAM/ 1TB SDD and 200Mbps

    Those improvements gave me a marked improvement. Performance with the new machine on maxed graphics(mineus grass for being able to see nodes better) vs the old machine on a combination of medium and low is a huge difference.

    Now, let's tell console owners they have to upgrade to i7 7700k... oh wait, they can't.

    I guess its asking too much, but the game should play flawlessly with recommended specs being met. You shouldnt have to upgrade to a system that didnt exist when the game was released.
  • f047ys3v3n
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    Kanar wrote: »
    The game was originally designed with significant client-side computation. However they overlooked cheating and then had to move a lot of the calculations to server-side,which was never intended to do that.

    The root cause is a core design issue and likely the ZoS ESO team no longer has the development talent necessary to fix it, nor the support of product management to spend 2+ releases working on technical improvements.

    Has nothing to do with hardware.

    It's my understanding that they also have to use cloudflare to protect from ddos attacks, which will add significant latency to the network connection.

    It is easier to detect cheaters and ban them. This does not need to be done in real time and was the clear solution. Their attempt to do it otherwise has not been very successful and caused a lot of lag. The rumor mill says most of it has been disabled because of that. Certainly, cheat engine seems to be doing quite well. I regularly encounter players with combinations of tankyness, damage, and sustain that are no where near possible. Lots of DPS numbers also seem quite suspect. CE has been handled very poorly at great detriment to trials and PVP though I do not think it effects the servers much as I think most of those changes were reverted.

    As for the ddos attacks. I was unaware that they were using a service on these. I was well aware that certain EP NA guilds were very clearly running some form of ddos in the past as the lag would start before combat when those guilds showed up. I have not seen any of this lag strangeness for some time though the principle guild quit when AOE caps were first nerfed making them vulnerable. There are still instances of ddos attacks against players though and we did have half our raid group ddos'ed a month or so ago by a player who showed up in teamspeak to get our ip addresses and than ddos'ed about half of us.

    Obviously ZOS has done a crap job at handling toxic players but, that aside, they seem to have some problems with PVP lag that is more intrinsic to the size and scope of what they are attempting and to their coding. For what it is worth, PVP performance has dramatically improved, though it seems most of this is due to shrinking pop cap and things certainly feel far less epic than the days of 600 or so per alliance. It now seems that were probably at close to 100.

    I am currently worried for the future of ESO. Population seems like it is in free fall and the cancellation of the North America in-person gathering feels very much like pulling the plug. Kudos on fixing the in-game economy though. Clearly whatever gold shenanigans were happening the last couple years are fixed.
  • shiningforce
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    Completely agree. The Majority of people are having issues with the servers, Disconnects at random when their internet is 100% fine, Disconnects at wayshrines, Etc. I played this game one day 1 for the first 2 months and there were issues, I came back for morrowind and it hasnt changed. I moved a few states over, brand new top of the line computer and Internet. There should be no reason for this, every day. The people saying they are just fine usually dont play that often imo
    -- It is easy to be a Jerk Online; what do you win? Being Kind people remember you, help you, befriend you and you feel good too.
  • jao0199
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    And they dont even care to answer this post. This is what makes me mad
  • MCBIZZLE300
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    jao0199 wrote: »
    And they dont even care to answer this post. This is what makes me mad

    Bump Bump Daily Bump!
  • Gprime31
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    Can't believe this in an issue that needs a pool, seriously, just FIX IT ZOS!
  • eso_lags
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    This is how you can tell that this issue will never be fixed, at least not anytime soon. Take a thread like this;
    https://forums.elderscrollsonline.com/en/discussion/398111/known-issues-not-resolved-in-console-launch#latest

    @ZOS_GinaBruno comments on it with some real information giving people answers to their questions. Now that thread only has 1 page with 20 posts, but gina has some answers so she will comment. However a thread like this with a poll specifically for zos to see, thats been up for weeks, will get silence. Even with 9 pages, 250 posts, and 600+ votes. This is because gina, and zos, has no answer for us. She doesn't know what to tell us because there is no answer. They got their answer but we wont get ours because zos doesn't know how to fix it.
  • TelvanniWizard
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    Mandatory
  • jao0199
    jao0199
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    Bump. This is an important matter
  • MCBIZZLE300
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    jao0199 wrote: »
    Bump. This is an important matter

    Need to bump every day. get on it.
  • xeNNNNN
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    jaye63 wrote: »
    I know this is going to tick off a lot of people but I dont care. From my experience, most issues can be solved by spending real money for a real pc. Combined with spending real money for a real ISP, a lot of issues go bye bye.

    Old machine... i5/ R7-200/ 16GB RAM/ 1TB HDD and ISP 50 Mbps
    New Machine i7 7700k/ Twin GTX 1080s/32GB RAM/ 1TB SDD and 200Mbps

    Those improvements gave me a marked improvement. Performance with the new machine on maxed graphics(mineus grass for being able to see nodes better) vs the old machine on a combination of medium and low is a huge difference. Not to say that there isnt any issues. Mostly due to the mods I use. But there is some problems with ESO. I cant assign it to the servers knowing how many program issue there have been. If some one had the server specifications, we might be able to see if the issue is the hardware but that'll probably never happen.

    I have stable frames on my i7 4790k with 16GB ram and a GTX 980 and a decent connection at 50mpbs along with a 250gb SSD and 1 TB HDD.

    Believe me when I say that upgrading your computer only gets you frames. Ability lag, rubber banding, extreme loading screens. Being lagged out of cyrodil just because certain guilds decide too get their entire faction too stack on one keep say "BRK". These issues are server related.
    Edited by xeNNNNN on February 28, 2018 4:36PM
    Ah, e-communities - the "pinnacle" of the internet............yeah, right.
  • xbobx
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    itzTJ wrote: »
    This is how you can tell that this issue will never be fixed, at least not anytime soon. Take a thread like this;
    https://forums.elderscrollsonline.com/en/discussion/398111/known-issues-not-resolved-in-console-launch#latest

    @ZOS_GinaBruno comments on it with some real information giving people answers to their questions. Now that thread only has 1 page with 20 posts, but gina has some answers so she will comment. However a thread like this with a poll specifically for zos to see, thats been up for weeks, will get silence. Even with 9 pages, 250 posts, and 600+ votes. This is because gina, and zos, has no answer for us. She doesn't know what to tell us because there is no answer. They got their answer but we wont get ours because zos doesn't know how to fix it.

    then they need to say that and throw the blame back on the devs so the mods don't look like they are ignoring us.

    this game has one of the worst customer service i have seen. They pick and choose what they are willing to talk about and ignore the rest.

    to them now, its just about greed and they will eventually kill their own game because of that and find themselves out of a job.
  • xeNNNNN
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    Turelus wrote: »
    Ydrisselle wrote: »
    Muttsmutt wrote: »
    actual image of people responsible for "DLC and decoration" improving the servers

    giphy.gif

    i'm no fan of ZOS but if you think "improving the servers" is as simple as getting everybody in the office [since you seem to think that doing "DLC and decoration" directly substracts from server-improving time, it can only be assumed you think the people doing that should work on servers], i think you've got no clue at all what ZOS can in fact do server-wise

    which is to direct funds there
    which means they need to roll out more cash grabs to have more funds

    i'm fine with the current servers

    My impression is that they want to see the message "we fired the artists and hired network professionals" from ZOS...
    Then a month later they'll make threads complaining about how the game is not visually pleasing because everything is so dull. :trollface:

    except with the money Zenimax actually makes there is no excuse for not providing ZoS with enough funding to provide their engineers with more staff and better hardware.

    There isn't no matter how you try to pitch it. If you have the money to waste on a legal battle to take on apple then yeah you have the money to do this.
    Edited by xeNNNNN on February 28, 2018 4:42PM
    Ah, e-communities - the "pinnacle" of the internet............yeah, right.
  • eso_lags
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    xbobx wrote: »
    itzTJ wrote: »
    This is how you can tell that this issue will never be fixed, at least not anytime soon. Take a thread like this;
    https://forums.elderscrollsonline.com/en/discussion/398111/known-issues-not-resolved-in-console-launch#latest

    @ZOS_GinaBruno comments on it with some real information giving people answers to their questions. Now that thread only has 1 page with 20 posts, but gina has some answers so she will comment. However a thread like this with a poll specifically for zos to see, thats been up for weeks, will get silence. Even with 9 pages, 250 posts, and 600+ votes. This is because gina, and zos, has no answer for us. She doesn't know what to tell us because there is no answer. They got their answer but we wont get ours because zos doesn't know how to fix it.

    then they need to say that and throw the blame back on the devs so the mods don't look like they are ignoring us.

    this game has one of the worst customer service i have seen. They pick and choose what they are willing to talk about and ignore the rest.

    to them now, its just about greed and they will eventually kill their own game because of that and find themselves out of a job.

    i agree trust me.
  • jao0199
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    xbobx wrote: »
    itzTJ wrote: »
    This is how you can tell that this issue will never be fixed, at least not anytime soon. Take a thread like this;
    https://forums.elderscrollsonline.com/en/discussion/398111/known-issues-not-resolved-in-console-launch#latest

    @ZOS_GinaBruno comments on it with some real information giving people answers to their questions. Now that thread only has 1 page with 20 posts, but gina has some answers so she will comment. However a thread like this with a poll specifically for zos to see, thats been up for weeks, will get silence. Even with 9 pages, 250 posts, and 600+ votes. This is because gina, and zos, has no answer for us. She doesn't know what to tell us because there is no answer. They got their answer but we wont get ours because zos doesn't know how to fix it.

    then they need to say that and throw the blame back on the devs so the mods don't look like they are ignoring us.

    this game has one of the worst customer service i have seen. They pick and choose what they are willing to talk about and ignore the rest.

    to them now, its just about greed and they will eventually kill their own game because of that and find themselves out of a job.

    Agreed
  • frausty
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    I genuinely wasn't going to entertain this thread any more but I'll give it one last go.

    Not one person in this post knows for a fact that this is a server issue. I would guess most of you don't even know how the server architecture works when trying to provide something as complicated as ESO across multiple platforms and give everyone the same experience - I know I don't and I design cloud/server architectures for a living.

    I'm also not sure what you expect a forum moderator to say as there are hundreds of poor performance posts and I would be bored if I had to respond to every one of them. It's also comical to think they are not constantly working on the issue. You have to monitor, maintain and improve server performance to allow the extra content - that is simply a mathematical computation when offering more functionality to any software and the regular maintenance suggests that they have a plan that they are working to - but then everyone moans because the maintenance windows are too long.

    Adding more CPU and memory to a server will achieve nothing if the code can't access it correctly or a software driver from a third party vendor is limiting bandwidth access - such as the way certain drivers in hypervisors, (such as VMware and Oracle), don't access all of the available network bandwidth despite the internet pipe being as large as you can buy.

    As for any software house revealing their designs decisions to the outside world then you must be raving mad if you think this is a good business practice. Not one vendor would do this when millions of dollars are at risk - even though I would love to see the design docs!

    For the final time: We all agree the performance needs to be improved but this post will not get you anywhere at all because there is nothing constructive contained within it.

    I'm now off to enjoy my daily dungeon runs with zero lag on my Xbox One.

    Good day to you all
  • Beodamacsa
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    And again for the second night in a row ive been booted from a dungeon and cannot log in again due to an error msg saying connection timed out???? Yes they need to improve the servers never had this BS with a game before TBH.
  • Turelus
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    xeNNNNN wrote: »
    Turelus wrote: »
    Ydrisselle wrote: »
    Muttsmutt wrote: »
    actual image of people responsible for "DLC and decoration" improving the servers

    giphy.gif

    i'm no fan of ZOS but if you think "improving the servers" is as simple as getting everybody in the office [since you seem to think that doing "DLC and decoration" directly substracts from server-improving time, it can only be assumed you think the people doing that should work on servers], i think you've got no clue at all what ZOS can in fact do server-wise

    which is to direct funds there
    which means they need to roll out more cash grabs to have more funds

    i'm fine with the current servers

    My impression is that they want to see the message "we fired the artists and hired network professionals" from ZOS...
    Then a month later they'll make threads complaining about how the game is not visually pleasing because everything is so dull. :trollface:

    except with the money Zenimax actually makes there is no excuse for not providing ZoS with enough funding to provide their engineers with more staff and better hardware.

    There isn't no matter how you try to pitch it. If you have the money to waste on a legal battle to take on apple then yeah you have the money to do this.
    As said multiple times in this thread though upgrading the hardware may help a little, but if the issues is too many requests on the servers and the game isn't done in a way which allows multi-threaded handling (like I said came out in the recent CCP/EVE Reddit) then you can run the most cutting edge server you want and it's still going to crap itself as soon as a big fight starts.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • eso_lags
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    I think its good to let people know how poorly they do their job if it calls for it. And obv how good they do, if it calls for it.. Great patch this week. Grreat. And great eso live.. We broke some stuff with dragon bones, but it will be fixed soon. Not so soon for you console plebs. And there were no issues before dragon bones so no comment on any ongoing issues. Per usual.

    One tamriel was what, october 2016? Homestead feb 2017? Things were going down hill but no comment from zos. And then the nail in the coffin called morrowind, june 2017.. Here we are in march of 2018 and its worse than ever.. Years of poor performance and years of silence from zenimax. And im not even talking cyrodil, which has been TERRIBLE for even longer, im talking game performance going down and not up.. If running dungeons and role playing is what you like to do, then im happy for you. But for some of us who want to play on a competitive level, we just cant do it like this.

    Like they said in eso live today, buttons not working when you hit the skills or same thing with weapon swap. That problem has been happening in cyrodil (and in populated areas in game) for god knows how long. Its called lag. Simple term for it. And just because you at zos say it only started with dragon bones does not make it so. Weapon swap, using skills, teleporting players, game crashing, load screens, characters freezing while moving but not being able to cast skills, gap closing through the map.. Although gina did mention them working on load screens so thats a plus to them. When i can play the content its great.
  • frausty
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    Ozby wrote: »
    And again for the second night in a row ive been booted from a dungeon and cannot log in again due to an error msg saying connection timed out???? Yes they need to improve the servers never had this BS with a game before TBH.

    By the description in your post this is not a "server" issue. This is a network issue. But I don't see any posts that say improve the internet.
  • teladoy
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    How do you know is a server problem and not their *** client?
  • Turelus
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    teladoy wrote: »
    How do you know is a server problem and not their *** client?
    We don't but on the internet and especially in MMO gaming screaming "upgrade the servers" is the cool thing to do because it solves everything.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • MCBIZZLE300
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    frausty wrote: »
    Ozby wrote: »
    And again for the second night in a row ive been booted from a dungeon and cannot log in again due to an error msg saying connection timed out???? Yes they need to improve the servers never had this BS with a game before TBH.

    By the description in your post this is not a "server" issue. This is a network issue. But I don't see any posts that say improve the internet.

    It's not a network issue though.
  • eso_lags
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    weekends in cyrodil are super fun
  • Devilhand
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    So I just came back to the games after couple weeks off due to real life reasons...
    Just before logging into ESO I tried out other multiplayer online games, and the performance contrast with ESO was HUGE.

    4 times better latency and 3 times better FPS running in max/ultra high graphics...
    Same PC specs, same internet, similar game requirements or even higher.

    The issue is clearly on the server side and not mine.

  • Ydrisselle
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    Devilhand wrote: »
    So I just came back to the games after couple weeks off due to real life reasons...
    Just before logging into ESO I tried out other multiplayer online games, and the performance contrast with ESO was HUGE.

    4 times better latency and 3 times better FPS running in max/ultra high graphics...
    Same PC specs, same internet, similar game requirements or even higher.

    The issue is clearly on the server side and not mine.

    Were those games MMORPGs, or something other with much less players?
  • HappyLittleTree
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    Gimme all the DLC!
    Thuu chakkuth lod Hajhiit c’oo? Hajhiit gortsuquth gorihuth thuu gooluthduj thdeitoluu!

    XBox-EU
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