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deleted my character and lost preorder items
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Asuna_Meow✭✭✭I talked to in game support and they told me to just play and check back later to see if it's fixed... told me they are looking into how to fix this growing issueMeow1 -
SerondilSoul ShrivenBig Fat Edit: found how to make this work, Appearently i can deposit pets just fine atm. dont know why it wouldnt earlier (all i did was relog)
about the treasure maps: in order to deposit these you need to unpack the collection thing, meaning you CAN deposit single treasure maps, you CANT deposit the zone-collection of the treasure maps. Meaning now i just need to unpack and sort them out based on faction somehow and try to deposit them like that
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Ariane✭✭✭Asuna_Meow wrote: »I talked to in game support and they told me to just play and check back later to see if it's fixed... told me they are looking into how to fix this growing issueBig Fat Edit: found how to make this work, Appearently i can deposit pets just fine atm. dont know why it wouldnt earlier (all i did was relog)
about the treasure maps: in order to deposit these you need to unpack the collection thing, meaning you CAN deposit single treasure maps, you CANT deposit the zone-collection of the treasure maps. Meaning now i just need to unpack and sort them out based on faction somehow and try to deposit them like that
Both are great news! Thanks for the update
"I am not an Argonian. I am a crocodile"0 -
SaracinSoul ShrivenYeah I made the same mistake. Kept second guessing my race/class combination and didn't realize that the items would stay with the character who redeemed them. Hopefully they can fix this because it's very frustrating.0
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ValeriusSoul ShrivenOh man, they are gonna be busy on this one. Not a smart move
This is an epic signature.1 -
ZOS_GinaBrunoCommunity ManagerOk, thanks guys. Could those that redeemed the items, then deleted the character please get in touch with our Support Team so they can help you? You can email them directly here: https://help.elderscrollsonline.com/app/askGina Bruno
Principal Creator Engagement Manager
Dev Tracker | Service Alerts | ESO Twitter | My Twitter1 -
Holycannoli✭✭✭✭✭
✭✭Where did you guys get treasure maps? I haven't gotten mine, I only got my imperial mail and the beta monkey.0 -
Got a reply from support saying they are checking to see if the items can be recovered. They´ve closed my ticket so they wont be replying back... Did any one get any progress resolving this issue or we should just wait and see?0
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CannibillySoul Shrivenwell Im glad to see Im on good company on this one I did the same thing made a quick character to hold a name while I went to work got back. freed the name made my character and lots the mail somehowEdited by Cannibilly on March 31, 2014 6:29AM0
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zakhrim✭One more here. Unfortunately, there is an advice about that. Randomly, at launcher start, a hint pops up saying to store your items in bank. Though, it is random, so I didn't see it *before* deleting my char: not that much user friendly. I hope it gets addressed soon. Please Cisco, keep us up to date about the fix and if we need to get in touch with the Bethesda guys to fix 0
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Kyosji✭✭✭This was addressed not long after launch yesterday:
Please ensure that you do not delete a character that has retrieved Imperial Edition or Standard Edition items out of the mail until you put the items in the bank. If you have accidentally deleted your Imperial Edition or Standard Edition items, please contact support: https://help.elderscrollsonline.com/app/ask0 -
zakhrim✭True. Anyways, contacted the customer support this morning and they promptly came back to me, stating the issue is being looked into and they'll get in touch when the items will be restored - not if....
Suggest to do the same guys 0 -
jonathanvangoethemb16_ESO wrote: »got my items back this topic can be closed
LIES, i send a couple of tickets/ e-mails to them and as a respond saying that one of my tickets (with a certain referance code) was already selected to be solved informing me that the other ones i send were considered "closed" because of this. Yet i didnt obtain any single e-mail regarding the selected e-mail/ticket they were refering to. so send yet another e-mail asking for some clarity. and NO respond or items back after 2 days!
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gresiac✭✭✭✭Biezenw22eb17_ESO wrote: »jonathanvangoethemb16_ESO wrote: »got my items back this topic can be closed
LIES, i send a couple of tickets/ e-mails to them and as a respond saying that one of my tickets (with a certain referance code) was already selected to be solved informing me that the other ones i send were considered "closed" because of this. Yet i didnt obtain any single e-mail regarding the selected e-mail/ticket they were refering to. so send yet another e-mail asking for some clarity. and NO respond or items back after 2 days!
Hello,
I am sorry for the lateness of my response. The Thieves guild stole my computer and just now got it back by setting them on fire with magicka and then celebrated my triumph by break dancing with guars.
I was able to restore the items that you lost. and they should be in an IN GAME EMAIL
Please be sure the check the mail of all of your characters for your restored items and please DO NOT DELETE any of you characters until you have checked all of them.
I would to thank you for your patience and understanding while we resolved your issue. To show our appreciation for you, please accept this gift the first two Elder Scrolls games Arena & Daggerfall
-with step by step instructions on how to install them.
Now go forth and use your newly restored items to bring peace to Tamriel by setting mudcrabs on fire and hitting evil in the face.
Thank You and Have a nice Day
Andrew
The Elder Scrolls Online Team
see yourself then lol0
