The Elder Scrolls Online

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Cant login into the game (Steam version)

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  • Ambrokid
    Ambrokid
    ✭✭✭
    Also having problems. Restarted, repaired, and switched servers, but still cannot log into the NA server. I can log into the EU server, but get the same error as everyone else upon logging into the NA server. I submitted a ticket. @ZOS_GinaBruno
  • Foosbooty
    Foosbooty
    Soul Shriven
    I can log on to the EU server but not NA. getting the

    An unexpected internal error has occurred. Please contact customer service at help.elderscrollsonline.com

    message. And this was after restarting the client.
  • SisterGoat
    SisterGoat
    ✭✭✭✭✭
    I have the same problem, but I managed to use the eso64.exe work around. My ESO+ isn't working though, and I don't know if that's because it's supposed to renew today or because the subscription is through Steam.
    Jumps-In-Water - Magicka Templar
    Dar'akar - Stamina Nightblade
    Jumps-In-Lava - Magicka Dragon Knight
    PC/NA
  • Ral'nor
    Ral'nor
    ✭
    SisterGoat wrote: »
    I have the same problem, but I managed to use the eso64.exe work around. My ESO+ isn't working though, and I don't know if that's because it's supposed to renew today or because the subscription is through Steam.

    Every time someone posts about that workaround, I give it another go. Still a no go for me. I wonder what is different about our accounts that would cause that.
  • Lotka
    Lotka
    ✭✭✭
    From what I gather, it's a steam issue and eso32 issue (multiple things going on). Install from ESO account and log in on that. I uninstalled, reinstalled, updated computer, minion, etc., and stopped playing through Steam client.
    Edited by Lotka on February 15, 2018 6:17PM
    PC NA Server
  • ekmcb
    ekmcb
    ✭✭
    I just got in a few minutes ago. Steam user here.
  • Ajaxcat
    Ajaxcat
    ✭✭
    mine is working now as well (curse you steam I should never have gotten this through you)
  • Strut6569
    Strut6569
    ✭✭
    Back on. Sucks having to deal with real life for 12 hours straight! ;)

    Thanks!
  • VelimOrthic
    VelimOrthic
    ✭✭✭
    Same problem however I'm non-Steam. It is odd that the error message (the same others get) even mentions Steam. It's the first time the game has ever mentioned Steam to me in any capacity so that makes it, to me, suspect #1.

    Keep redownloading the game (I read in another thread that that's what "restart your client" means). What's "repair"? I see other people saying "restarted, repaired ..." ect, so it's obviously a separate thing, and would like to try it. I've repaired programs before in windows control panel (programs and features > uninstall a program) but there's no option to repair elder scrolls, only to uninstall it. Is there a different thing you can do to repair it?

    Ftr I did try eso64 etc.
  • PintsizedSix40
    PintsizedSix40
    Soul Shriven
    Guys steam is working for me again.
  • Foosbooty
    Foosbooty
    Soul Shriven
    PintsizedSix40 wrote: »
    Guys steam is working for me again.

    Same
  • taiyoukei
    taiyoukei
    ✭✭✭
    The Steam version works again. Simply restart Steam and then try logging back in. Worked for me, at least.
    "Taffer!"
  • pinopino
    pinopino
    Soul Shriven
    Despite the orange message at the top of this page, it still not working.
    I tried restart client and computer.
    Note that I can access with other chars (I tried 2) but I just can't access with my MAIN char, the one I use 90% you know...
    It says "ERROR : an error has occurred. Please wait a few minutes and try again."
    Occasionally the error is the "booted from server" and "timeout".
    This is happening since I try first at 1pm.
  • Lotka
    Lotka
    ✭✭✭
    If in doubt, you can always uninstall and reinstall ESO and Steam. Updates and other things screw them up sometimes. Also, make sure your PC is updated. Restarting doesn't always work. It just clears the cache and that's only if it's a cold boot. You seem to be taking more time on this forum than it would take to uninstall and reinstall.
    Edited by Lotka on February 16, 2018 3:03PM
    PC NA Server
  • pinopino
    pinopino
    Soul Shriven
    hello again,
    today I'm still suffering login problem, but this time on another char.
    Investigating I found a file called interface.log where I may found clues on the problem.
    Those are the final lines before the login error :

    2018-02-17T13:25:44.986+01:00 Load Screen - Waiting On: USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:25:44.986+01:00 Load Screen - DYNAMIC_OBJECTS Complete
    2018-02-17T13:25:44.986+01:00 Load Screen - Waiting On: USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:25:45.204+01:00 Load Screen - DYNAMIC_OBJECTS Complete
    2018-02-17T13:25:45.204+01:00 Load Screen - Waiting On: DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:27:08.725+01:00 Load Screen - Hide
    2018-02-17T13:27:08.725+01:00 Load Screen - Hide - Wasn't Already Hiding
    2018-02-17T13:27:08.725+01:00 Load Screen - PLAYER Complete

    So my guess is that the server is troubling answering one of those : DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED.

    I hope this will help solving the problem.
  • pinopino
    pinopino
    Soul Shriven
    hello again,
    today I'm still suffering login problem, but this time on another char.
    Investigating I found a file called interface.log where I may found clues on the problem.
    Those are the final lines before the login error :

    2018-02-17T13:25:44.986+01:00 Load Screen - Waiting On: USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:25:44.986+01:00 Load Screen - DYNAMIC_OBJECTS Complete
    2018-02-17T13:25:44.986+01:00 Load Screen - Waiting On: USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:25:45.204+01:00 Load Screen - DYNAMIC_OBJECTS Complete
    2018-02-17T13:25:45.204+01:00 Load Screen - Waiting On: DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED,
    2018-02-17T13:27:08.725+01:00 Load Screen - Hide
    2018-02-17T13:27:08.725+01:00 Load Screen - Hide - Wasn't Already Hiding
    2018-02-17T13:27:08.725+01:00 Load Screen - PLAYER Complete

    So my guess is that the server is troubling answering one of those : DYNAMIC_OBJECTS, USER_INTERFACE, TEXTURES, CHARACTER_ACTIVATED.

    I hope this will help solving the problem.
  • GuardianGR00T
    GuardianGR00T
    Soul Shriven
    I was playing and it was flawless, until it wasn't. It logged me out and hasn't let me back on since.
    I have tried restarting ESO, as well as steam. I reset my internet, renewed my IP, repaired the game, and restarted my computer multiple times.
    The crash report said it was Fatal Error 13.
    I'm hoping it'll work on my laptop, but I want to use my desktop. I built this thing just for ESO. 9tldflx3jqoh.png
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