Maintenance for the week of May 18:
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
· [COMPLETE] NA megaservers for maintenance – May 18, 4:00AM EDT (8:00 UTC) - 9:00AM EDT (13:00 UTC)
· [COMPLETE] EU megaservers for maintenance – May 18, 8:00 UTC (4:00AM EDT) - 13:00 UTC (9:00AM EDT)
The issues on the North American Xbox megaserver have been resolved at this time. If you continue to experience difficulties at login, please restart your client. Thank you for your patience!
Cannot able to submit account recovery for country change
Jelaroth
Soul Shriven
Hi,
I moved between countries and I am unable to make any purchase with my old country in the file. I followed directions at customer care knowledge base to open a ticket for changing my country but there is no option to submit the form. After the "Describe your problem in detail" part, I cannot submit the form.
I moved between countries and I am unable to make any purchase with my old country in the file. I followed directions at customer care knowledge base to open a ticket for changing my country but there is no option to submit the form. After the "Describe your problem in detail" part, I cannot submit the form.
0
-
ThatSwede✭✭I have the same problem and found this link. Submitted a ticket earlier today but still waiting for a reply so can't guarantee it'll work.
https://help.elderscrollsonline.com/app/answers/detail/a_id/24160/kw/change billing information0 -
JelarothSoul ShrivenHi,
Thanks for the answer. I am actually doing the same thing, but there is no option to submit that account recovery template. I am filling it as instructed, but cannot send.0 -
ZOS_KatP✭✭✭Hi @Jelaroth,
When using the account recovery form:- Enter E-mail address
- Enter UserID
- Choose Platform
- Choose "No Longer Have Access" as Issue Type
- Answer all AOV questions / provide all other information necessary (once the outlines of the boxes turn green, that means they're good to go)!
- In the "Describe your problem in detail" box, enter the questions/answers listed here
- Then click SUBMIT at the bottom - if a submit button does not appear, then something isn't filled out correctly
Hope this helps
Edited by ZOS_KatP on February 10, 2018 7:19PM0