Cannot able to submit account recovery for country change

Jelaroth

Hi,

I moved between countries and I am unable to make any purchase with my old country in the file. I followed directions at customer care knowledge base to open a ticket for changing my country but there is no option to submit the form. After the "Describe your problem in detail" part, I cannot submit the form.

ThatSwede

I have the same problem and found this link. Submitted a ticket earlier today but still waiting for a reply so can't guarantee it'll work.
https://help.elderscrollsonline.com/app/answers/detail/a_id/24160/kw/change billing information

Jelaroth

Hi,
Thanks for the answer. I am actually doing the same thing, but there is no option to submit that account recovery template. I am filling it as instructed, but cannot send.

ZOS_KatP

Hi @Jelaroth,

When using the account recovery form:

• Enter E-mail address
• Enter UserID
• Choose Platform
• Choose "No Longer Have Access" as Issue Type
• Answer all AOV questions / provide all other information necessary (once the outlines of the boxes turn green, that means they're good to go)!
• In the "Describe your problem in detail" box, enter the questions/answers listed here
• Then click SUBMIT at the bottom - if a submit button does not appear, then something isn't filled out correctly

Hope this helps

Jelaroth

Thanks ZOS_KatP, this time it worked.

Ticket ID #:180210-003535