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Account security question problem.

CaineCarver
CaineCarver
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Back in 2014 when I made my game account we did not set up security questions but now it asks for an answer to one to change many things including setting a new one. Problem is there is no right answer to what it asks me. Can I get some help fixing this?
  • idk
    idk
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    I'd suggest a customer support ticket.

    @ZOS_GinaBruno @ZOS_JessicaFolsom may be able to get you some help.
  • CaineCarver
    CaineCarver
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    I tried but when I go to support all I get is the web assistant with no options to start a ticket. Guess I'm too dumb to find a way to start a ticket.
  • ZOS_Bill
    ZOS_Bill
    admin
    @CaineCarver

    If you are unable to answer your secret question, you should contact Customer Support by using this form and select the issue, "No longer have access / can't remember email on account." This will prompt you to provide all the information our support agents will need to assist you.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • CaineCarver
    CaineCarver
    ✭✭✭
    Thank you @ZOS_BillE
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