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• PC/Mac: No maintenance – July 6
• ESO Store and Account System for maintenance – July 8, 10:00AM EDT (14:00 UTC) - 12:00PM EDT (16:00 UTC)
How would you rate ZOS customer Service?
Tasear
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How would you rate ZOS customer Service? 81 votes
1 Star
24%
20 votes
2 Star
19%
16 votes
3 Star
12%
10 votes
4 Star
12%
10 votes
5 star
23%
19 votes
Never used
7%
6 votes
0
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Alex_Lex✭✭✭✭✭Without forum support all my difficult to solve issues never been touched by support.
And still I miss a lot of answers.
Do they even exist?EU: Beatrice gra-Brog, Rebellie, Yshterie, Jearra , Lirielline
Christess, Fleuretta, Jubilee Cake, Braviliana, Onyxette
M'adjirra, Dances-around-Nirn, Nerieth, Estrice, Ann der Wood
Éternelle, Burns-all-the-babies, Jyggurag
NA: Dice Twice, Nikka from the barrel6 -
Ladislao✭✭✭✭✭If we are talking about website customer service (not in-game), then it's good. Not the best in my memory, but still good.
All problems were solved. And quite quickly.
But in-game customer support... Well, it's another story.Everything is viable4 -
Cpt_Teemo✭✭✭✭✭
✭✭✭Honestly the worst customer service experience I ever had
You never played any EA games yet have you
The 2 most major companies that I know of so far that have the worst customer service out of any games i've played were Wargaming & EA
Just going to say that if your playing any Wargaming game and partner up with someone that's using a 3rd party to hack the games you get put into you also get banned as well and they don't care if you didn't know or not.Edited by Cpt_Teemo on January 22, 2018 8:55AM0 -
Hippie4927✭✭✭✭✭
✭✭✭✭I have contacted customer support twice and both times my problem was solved quickly and efficiently. No complaints from me.PC/NA/EP ✌️1 -
DieAlteHexe✭✭✭✭✭
✭✭3 stars due to their inability to help with an issue that kept me from the game for almost 2 years.
It's only by chance I decided to see if I could get back into it after many, many attempts back then to get it sorted.
Dirty, filthy casual aka Nancy, the Wallet Warrior Carebear Potato Whale Snowflake0 -
MarrazzMist✭✭✭✭I’m not a regular user of support, but with few of my cases I’ve had good response1 -
wenchmore420b14_ESO✭✭✭✭✭
✭✭✭My experience with Customer Support started in April 2014 with the Billing/CC problems. Had several since.
Between then and now, I must be one of the lucky ones, as CS has been very good IMO.
Once I started a thread here about a graphics issue I was having and a CS person saw it and Contacted Me!!
It took a bit but they actually helped me solve my issue.
Thank You Customer Service!
Huzzah!Drakon Koryn~Oryndill, Rogue~Mage,- CP ~Doesn't matter any more
NA / PC Beta Member since Nov 2013
GM~Conclave-of-Shadows, EP Social Guild, ~Proud member of: The Wandering Merchants, Phoenix Rising, Imperial Trade Union & Celestials of Nirn
"Not All Who Wander are Lost"
#MOREHOUSINGSLOTS1 -
FlamingBeard✭✭✭✭✭It's different for every case. My account-based issues were solved over the course of about 2 weeks but they weren't game-breaking so I can't blame support for not prioritizing them.
All-in-all, I think the in-game management needs some major overhauls, but the email-based correspondence is relatively reliable.0 -
Chaos2088✭✭✭✭✭
✭✭Every time I have had a problem or question they have always gotten back to me quickly with an answer/solution.
@Chaos2088 PC EU Server | AD-PvP1 -
Dr_Rektar✭✭✭zos accidently banned my acc. I WAITED 2 WEEKS FOR RESONSE where they said "we will look into it""! waited 1 more week or so before i realised i wont get any ansewers if i wont spam em all day long with petitionsEngine guardian - best set ever0 -
Mady✭✭✭✭✭Whenever I contacted them they were nice and I got my answers super fast.
But I only had small issues - nothing special.Discord HypeSquad MemberOfficial AlcastHQ Discord Server: discord.gg/alcasthq
Feel free to join!Those who dream by night in the dusty recesses of their minds wake in the day to find that it was vanity. But the dreamers of the day are dangerous men for they may act their dream with open eyes, to make it possible.1 -
Anotherone773✭✭✭✭✭
✭✭✭Getting to the point of being able to get help from a person was frustrating. But when i did manage to reach a person they were fast and helpful. Overall the game still gets an low score because of the massive amounts of bugs i shouldnt be encountering in a non beta version. But thats another novel...well more like a trilogy.0 -
Elsonso✭✭✭✭✭
✭✭✭✭✭Back in the day, I used them and they were difficult to get to, but once you got to them, they were pretty good. 4 stars. 3 stars if you didn't know how to work the system.
Since then, I think ZOS bundled all that up and dropped it on Bethesda's doorstep.
XBox EU/NA:@ElsonsoJannus
PC NA/EU: @Elsonso
PSN NA/EU: @ElsonsoJannus
Total in-game hours: 11321
X/Twitter: ElsonsoJannus0 -
LadyAstrum✭✭✭✭✭
✭ZoS customer service is very good if you like the semi-patronising, borderline passive-aggressive tone of some of their staff.~ "You think me brutish? How do you imagine I view you?" - Molag Bal #misunderstood ~1 -
DeadlyRecluse✭✭✭✭✭
✭✭✭✭I have had nothing but positive experiences and no several others who've had really above-and-beyond responses from ZOS.
But I also know some people who've gotten the old radio-silence treatment. So it's hard to say. Like many companies, it seems very inconsistent and dependent on who gets your case.Thrice Empress, Forever Scrub2
