How would you rate ZOS customer Service?

Tasear

Morgul667

Honestly the worst customer service experience I ever had

Cinder82

trash

Alex_Lex

Without forum support all my difficult to solve issues never been touched by support.
And still I miss a lot of answers.

Do they even exist?

Ladislao

If we are talking about website customer service (not in-game), then it's good. Not the best in my memory, but still good.
All problems were solved. And quite quickly.

But in-game customer support... Well, it's another story.

Cpt_Teemo

Morgul667 wrote: »

Honestly the worst customer service experience I ever had

You never played any EA games yet have you

The 2 most major companies that I know of so far that have the worst customer service out of any games i've played were Wargaming & EA

Just going to say that if your playing any Wargaming game and partner up with someone that's using a 3rd party to hack the games you get put into you also get banned as well and they don't care if you didn't know or not.

Hippie4927

I have contacted customer support twice and both times my problem was solved quickly and efficiently. No complaints from me.

Ilithyania

Got my Forum invite pretty quick. only time I have used em.

DieAlteHexe

3 stars due to their inability to help with an issue that kept me from the game for almost 2 years.

It's only by chance I decided to see if I could get back into it after many, many attempts back then to get it sorted.

MarrazzMist

I’m not a regular user of support, but with few of my cases I’ve had good response

wenchmore420b14_ESO

My experience with Customer Support started in April 2014 with the Billing/CC problems. Had several since.
Between then and now, I must be one of the lucky ones, as CS has been very good IMO.
Once I started a thread here about a graphics issue I was having and a CS person saw it and Contacted Me!!
It took a bit but they actually helped me solve my issue.
Thank You Customer Service!
Huzzah!

FlamingBeard

It's different for every case. My account-based issues were solved over the course of about 2 weeks but they weren't game-breaking so I can't blame support for not prioritizing them.

All-in-all, I think the in-game management needs some major overhauls, but the email-based correspondence is relatively reliable.

DoctorESO

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DoctorESO

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Aebaradath

I've had zero issues with Customer Support over the years.

Lord_Eomer

Trash!

Chaos2088

Every time I have had a problem or question they have always gotten back to me quickly with an answer/solution.

Dr_Rektar

zos accidently banned my acc. I WAITED 2 WEEKS FOR RESONSE where they said "we will look into it""! waited 1 more week or so before i realised i wont get any ansewers if i wont spam em all day long with petitions

Mady

Whenever I contacted them they were nice and I got my answers super fast.
But I only had small issues - nothing special.

Anotherone773

Getting to the point of being able to get help from a person was frustrating. But when i did manage to reach a person they were fast and helpful. Overall the game still gets an low score because of the massive amounts of bugs i shouldnt be encountering in a non beta version. But thats another novel...well more like a trilogy.

SolidusPrime

Morgul667 wrote: »

Honestly the worst customer service experience I ever had

Same.

Elsonso

Back in the day, I used them and they were difficult to get to, but once you got to them, they were pretty good. 4 stars. 3 stars if you didn't know how to work the system.

Since then, I think ZOS bundled all that up and dropped it on Bethesda's doorstep.

Leogon

Website CS = Good
In-Game CS = Bad

LadyAstrum

ZoS customer service is very good if you like the semi-patronising, borderline passive-aggressive tone of some of their staff.

DeadlyRecluse

I have had nothing but positive experiences and no several others who've had really above-and-beyond responses from ZOS.

But I also know some people who've gotten the old radio-silence treatment. So it's hard to say. Like many companies, it seems very inconsistent and dependent on who gets your case.