Xbox One cannot load

SP39EMC2 · November 2017

Xbox One. Was playing on it yesterday with no problem. However today switch on, managed to get to the Morrowind Page then press button A to play. But there was a sound and then kick back to Home screen. It won't load the screen for you to select NA or Europe server. What's going on. When will it be fix?

ZOS_Bill · November 2017

@SP39EMC2

There could be an issue with the locally cached data preventing the game from loading. Try deleting the local save data and see if that allows the game to load again.

To delete save data on the Xbox One:

Go to Games.
Highlight The Elder Scrolls Online: Tamriel Unlimited tile and press the [Menu] button of the controller.
Select Manage Game.
Highlight and select Save Data for the desired user.
Select Delete.
You'll be prompted to confirm deletion of this game save data:
Choose "Delete Everywhere" This will remove your saved data from this console, the cloud, and all other consoles you play on.

SP39EMC2 · November 2017

It solved the problem. Thank you very much

Xbox One cannot load

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