suspended from site ???cant log in to my account!!!

iaveris · September 2017

i received an email for canceling my eso plus.i dont have an eso plus!!so i go to my account and i couldnt log in.
i reset my pass but couldnt log in .after 2 resets i was suspended from the site...
i did an acount recovery with the proofs they ask but still nothing .
pls help me get back to the game.

Turelus · September 2017

When you say you were suspended from the site do you mean the accounts page or the support page?

There is a support page here: https://help.elderscrollsonline.com which you can use to submit tickets to ZOS support outside of the game. It might be best to contact them via this and ask for help with your account.

If you can't log into that page then post here and someone should be able to pick this thread up and speak with you or escalate any older tickets.

iaveris · September 2017

i have done that and my incident number is 170901-000541 but no answer yet.tnx

ZOS_Bill · September 2017

@iaveris We've checked your ticket and made sure it will be answered shortly. If you have any issues with it, you can post here or send us a PM.

iaveris · September 2017

ZOS_BillE wrote: »

@iaveris We've checked your ticket and made sure it will be answered shortly. If you have any issues with it, you can post here or send us a PM.

thank you for the responce.i still have no answer for my problem pls dont let them forget about it...

Juhasow · September 2017

Sounds like ban.

iaveris · September 2017

Still nothing...no answer

iaveris · September 2017

they restore my account .they said it had been compromised.thank you all..

Ashtaris · September 2017

If you receive an email saying your ESO account or ESO + account has been compromised and provide a link to reset the passwords, then chances are they are phishing and you just took the bait. Never, EVER use a link provided in a email, but instead go directly to the official ESO site for the account login.