Explain why my connection sucks?

catch22atplay · August 2017

I have a 250mb connection via xfinity/comcast. I monitor my connection via various tools. Sure there are times my connection has problems due to comcast or some other server between me and the game. But these are rare and far between. It's just gotten a lot worse lately and i mean in the last 2 weeks or so. Used to be 1 disconnect a week. Now it's 5-10 times a day or 3 times during 1 dung run. I check my programs and everything is fine except the game isn't. I'd like an explanation of what's going on.

Checking the game server 198.20.200.156 for example goes from Utah to Denver, then to Palo Alto, then to San Jose. Both being in SoCal. Then it hits deploy.static.akamaitechnologies.com. Then it goes to europe. actually i think it goes to germany then sweden. It's the US server. Why are there 30+ hops and why is it going to europe? This makes no sense to me. Please explain.

catch22atplay · August 2017

btw connecting to the EU server is 9 hops and not 30+. The US one starts the no response from host at 15 hops. That's still 6 hops more then the eu server.

MarzAttakz · August 2017

Please more info @ZOS - something is up and you guys are going to do more damage-control by being transparent.

ZOS_Bill · August 2017

There are a multitude of reasons as to why you may be getting disconnected multiple times a day. Are you getting any specific error messages when the disconnections occur? Are you using a variable or dynamic IP address? To start with you should make sure all required ports are open and nothing is interfering with ESO.

Add ESO as an exception to your antivirus software

The application files that may require exceptions are:

ESO_launcher: C:\Program Files (x86)\ZenimaxOnline\Launcher
ESO.exe: C:\Program Files (x86)\ZenimaxOnline\The Elder Scrolls Online\game\client\eso.exe (by default)

Some antivirus programs require entire folders to be selected instead of a single file.When this is the case, the file paths below are what players should use. If required by the antivirus program, include all subfolders since every file is critical to run the game.

C:\Program Files (x86)\Zenimax Online\The Elder Scrolls Online\

Forward the game ports

To best access The Elder Scrolls Online you should configure you routers to open the following outbound ports:

All Platforms

TCP / UDP Ports 24100 through 24131
TCP / UDP Ports 24500 through 24507
TCP / UDP Ports 24300 through 24331
TCP Port 80
TCP Port 433

If you are still running into disconnections after trying these steps, you should look into submitting a support ticket. Please make sure to include a game consultant report when doing so.

catch22atplay · August 2017

Had already done as you suggested minus the submit a ticket. Tried way to many things to list here.

What worked was reinstalling the game. At least it appears to be fixed. Did not get disconnected once in 2 12 man raids last nite. Although I still am seeing high lag spikes now and then. Not sure why repair didn't help but a reinstall did. I'll also add that my framerate is up to where it used to be pre Morrowind.