Compensation for time lost
-
twev✭✭✭✭✭
✭✭People never cease to amaze me. I work in a large corporation handling customer complaints and such. And one time this guy was screaming, literally screaming at me because his order was 5 cents more than what a sales agent quoted him like 3 weeks prior.
Now we have people here demanding to be compensated for losing 6 cents worth of gaming.
A sub in the US is $15. A month with 31 days (like August) has 744 hours in it. That means, for a full 31 days of a sub it comes out to about 2 cents per hour. The server being down for 3 hours means that you are coming at ZOS for $0.06 of compensation.
It has taken me 3 minutes to write this response. Going off of my normal working rate, I spent $0.80 of my time responding to you.
Its so fun to monetize everything to the exact minute, isn't it?
If it's so small an issue, why not stop white-knighting for a huge corporation, and stop pointing out how I'm the bad guy for noticing that subscription payers are supporting the game but not getting what they paid for?
How often does ZOS lose monetary assets by giving away 3 hours of subscription by mistake?
Never?
How often does every single subscription payer lose monetary assets by having subscription time taken away?
EVERY SINGLE TIME.
Multiplied by every subscription.
If pennies are so insignificant, (And clearly MY money is insignificant to YOU, because you don't mind spending my money), why didn't ZOS price the sub rate 5 cents cheaper?
Because on aggregate - it's not insignificant, but YOU treating ME as if I was a lackey to pay money and fund a game without getting what I contracted for says a lot about you and your disdain for your fellow gamers.The problem with society these days is that no one drinks from the skulls of their enemies anymore.2 -
Tandor✭✭✭✭✭
✭✭✭✭✭I also think if ZOS would like to play fair, they should add the duration of maintenance as extra hours to each subscription. That would be fair for people who paid for sub, like me, but could not play. I don't want money in return, just the time lost.
But I doubt they want to play this way. Too many people here and there attacking those who want a fair share and time in return. Too many people helping ZOS to keep the status quo. Community cannot speak one voice even if the cause is right, so it's lost already no matter the length of maintenance.
Would you rather they kept the servers up when there were active exploits with the potential to ruin your game experience? If not, then unconditionally accepting occasional downtime for emergency fixes doesn't seem unreasonable. It's the players that are exploiting, it's the players that have to suffer the consequences. Unfortunately, as in all walks of life, the good guys have to suffer because of what the bad guys are doing. The developers are suffering too, because this is not how they wanted to spend their day and often such activities involve a lot of extra hours worked to get a game back up as speedily as possible - and what thanks do they ever get for that? Threads like this one, demanding compensation, that's what!1 -
Granamere✭✭✭How would you feel if your power company which does also use databases said every week we need to power down the grid for 4 hours to do updates? Look at it this way since they only charge you by what you use it should be no skin off your back right? I think opinion might change.
How come gmail does not go down for 4 hours every week? I would think it processes more data than ESO.
Stop for a second and just think we have grow to just accept this is how it should be, but really it should not.
Bugs I do agree are different. Maybe you do need to take the servers down until you have a fix. When you do that yes I do feel you should do something for your customers that you say you value them and to show them that it is true.
Heck when I playing WOW I do not think 3 months went by without me getting a free day or two. Yes they set a high bar to me, one that I am hoping ZOS would try to do at least what their competition is doing.0 -
Azuramoonstar✭✭✭✭6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason.
ZeniMax may patch, update, or modify a Service at any time with or without notice to You. Notwithstanding the foregoing, ZeniMax has no obligation to make available any patches, updates or modifications or correct any errors or defects in the Services. ZeniMax makes no guarantees about the persistence or availability of any user names or other personas at any time and assumes no liability for lost or deleted Account data. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform, any loss of Content (including, but not limited to, UGC, Game Mods and Downloadable Content), and/or Account data (including, but not limited to, Character data) resulting from any causes whatsoever. ZeniMax reserves the right to offer new Services, change and/or discontinue certain Services at any time in its sole discretion.
/thread
/thread
just promoting it. THANKS!!!Long time mmo player: 2004-[current year]
Long time Elder scrolls player: Xbox launch morrowind.
Follower of the dawn and dusk, keeper of the moon and star.0 -
Azuramoonstar✭✭✭✭How would you feel if your power company which does also use databases said every week we need to power down the grid for 4 hours to do updates? Look at it this way since they only charge you by what you use it should be no skin off your back right? I think opinion might change.
How come gmail does not go down for 4 hours every week? I would think it processes more data than ESO.
Stop for a second and just think we have grow to just accept this is how it should be, but really it should not.
Bugs I do agree are different. Maybe you do need to take the servers down until you have a fix. When you do that yes I do feel you should do something for your customers that you say you value them and to show them that it is true.
Heck when I playing WOW I do not think 3 months went by without me getting a free day or two. Yes they set a high bar to me, one that I am hoping ZOS would try to do at least what their competition is doing.
WoW does a lot of free day promos to get people to play.
ESO is a buy to play mmo. That's a bit different, you are not forced to pay for it.
Also this argument is in every mmo WoW included, i lost count how often i saw threads like this in WoW ff11 ff14 Aion.Long time mmo player: 2004-[current year]
Long time Elder scrolls player: Xbox launch morrowind.
Follower of the dawn and dusk, keeper of the moon and star.1 -
Sigtric✭✭✭✭✭
✭✭✭✭✭How would you feel if your power company which does also use databases said every week we need to power down the grid for 4 hours to do updates? Look at it this way since they only charge you by what you use it should be no skin off your back right? I think opinion might change.
How come gmail does not go down for 4 hours every week? I would think it processes more data than ESO.
Stop for a second and just think we have grow to just accept this is how it should be, but really it should not.
Bugs I do agree are different. Maybe you do need to take the servers down until you have a fix. When you do that yes I do feel you should do something for your customers that you say you value them and to show them that it is true.
Heck when I playing WOW I do not think 3 months went by without me getting a free day or two. Yes they set a high bar to me, one that I am hoping ZOS would try to do at least what their competition is doing.
Comparing MMO maintenance to Gmail means you clearly have no clue at all how this works.
Stormproof: Vibeke - 50 EP mDragonknight | Savi Dreloth - 50 EP Magsorc | Sadi Dreloth - 50 EP Magblade | Sigtric Stormaxe - 50 EP Stamsorc | Valora Dreloth - 50 EP Magplar | Sigtric the Unbearable 50 EP Stam Warden
Scrub: Chews-on-Beavers - 50 EP DK Tank | Vera the Wild - 50 EP magicka Warden | Sigtric the Axe - 50 EP Dragonknight Crafter | Sigtric the Blade - 50 EP Lost Nightblade | Sigtric the Savage - 50 EP magicka Templar | Vibeka Shadowblade - 50 Ep Stealthy Ganky Nightblade |
Show Me Your Dunmer
[/center]2 -
PlagueSD✭✭✭✭✭
✭How would you feel if your power company which does also use databases said every week we need to power down the grid for 4 hours to do updates? Look at it this way since they only charge you by what you use it should be no skin off your back right? I think opinion might change.
We call those brown-outs here in California. Happens every summer when everyone's using their AC. Grid can't handle the load, so they shut certain areas off to "restart". Oh, and by the way. If the power is out, guess what I'm NOT paying for? My meter doesn't move.
I don't complain to the electric company when this happens, that's just part of living in a desert. If the game is down for me, I just go find something else to do.Edited by PlagueSD on August 16, 2017 9:15PM2 -
ProfesseurFreder✭✭✭✭✭Oh, come on. I've seen some dumb-as-a-post topics on this forum, but this takes the cake."Nothing by which all human passion and hope and folly can be mirrored and then proved ever was just a game."
-- William Faulkner.1 -
Juhasow✭✭✭✭✭
✭✭✭✭✭@Granamere I strongly recommend You to read once again (
) Terms of Service You accepted.
There is point 6 there called "Availability of Services and Content; Game Maintenance, Patches, Updates; Termination of Services" and You can read there "ZeniMax may patch, update, or modify a Service at any time with or without notice to You." and later on "...You agree that ZeniMax will not be liable for any interruption of the Services, delay or failure to perform..." There is also few other phrases which basicly saying in short that Zenimax can patch their games whenever they want and You can do nothing about that. If You can log in into the game that means YOU ACCEPTED TERMS OF SERVICE so I dont know why You demand refund.Edited by Juhasow on August 16, 2017 9:25PM1 -
Granamere✭✭✭I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.1 -
kargen27✭✭✭✭✭
✭✭✭✭✭People never cease to amaze me. I work in a large corporation handling customer complaints and such. And one time this guy was screaming, literally screaming at me because his order was 5 cents more than what a sales agent quoted him like 3 weeks prior.
Now we have people here demanding to be compensated for losing 6 cents worth of gaming.
A sub in the US is $15. A month with 31 days (like August) has 744 hours in it. That means, for a full 31 days of a sub it comes out to about 2 cents per hour. The server being down for 3 hours means that you are coming at ZOS for $0.06 of compensation.
It has taken me 3 minutes to write this response. Going off of my normal working rate, I spent $0.80 of my time responding to you.
Its so fun to monetize everything to the exact minute, isn't it?
If it's so small an issue, why not stop white-knighting for a huge corporation, and stop pointing out how I'm the bad guy for noticing that subscription payers are supporting the game but not getting what they paid for?
How often does ZOS lose monetary assets by giving away 3 hours of subscription by mistake?
Never?
How often does every single subscription payer lose monetary assets by having subscription time taken away?
EVERY SINGLE TIME.
Multiplied by every subscription.
If pennies are so insignificant, (And clearly MY money is insignificant to YOU, because you don't mind spending my money), why didn't ZOS price the sub rate 5 cents cheaper?
Because on aggregate - it's not insignificant, but YOU treating ME as if I was a lackey to pay money and fund a game without getting what I contracted for says a lot about you and your disdain for your fellow gamers.
You are getting exactly what you contracted for:
"6. AVAILABILITY OF SERVICES AND CONTENT; GAME MAINTENANCE, PATCHES, UPDATES; TERMINATION OF SERVICES
ZeniMax does not guarantee that any Services will be available at all times, in all countries and/or all geographic locations, at any given time, or that ZeniMax will continue to offer any particular Services for any particular length of time. Except as prohibited by applicable law and subject to the Statutory Obligations (as defined in Section 1), ZeniMax reserves the right to change and update Content without notice to You. ZeniMax also reserves the right to refuse Your request(s) to acquire Content, and to limit or block any request to acquire Content, including, but not limited to, Downloadable Content and Game Mods, for any reason."
That aside it would be a waste of time and resources on their part to change the due date on each ESO+ account by one day to compensate downtime. Would also be a waste of time and resources to lower your cost by ten cents for one month then raise it back up again a month later.and then the parrot said, "must be the water mines green too."1 -
kargen27✭✭✭✭✭
✭✭✭✭✭I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.
So you would also understand when and why a system might need to be taken down. Like what happened today for instance.and then the parrot said, "must be the water mines green too."0 -
Slick_007✭✭✭✭✭
✭Guys, it's over. If you want to keep crying, go watch the leaked GOT episode.
glad they got the servers back before people started talking about that. id have to break out the blade of woe and the citizens in vivec city would miss me.
for downtime, i think we all deserve
my old job a guy complained his internet was down for 4hrs and demanded compensation. monthly fee / days / hours * 4 = 80c. he was even madder when he found out how much the compensation was. and his phone call cost 30c0 -
idk✭✭✭✭✭
✭✭✭✭✭Giles.floydub17_ESO wrote: »@Granamere
Why do you want to discourage Zos from maintaining the game?
Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost.
Use a calc and you'll find how silly a request like this is. 2 cents an hour. Lmao.
To those who actually feel entitled to be reimbursed, your getting what you paid for. You pay for a game to be maintained and it's very short sighted to think otherwise.
False analogy.
They have my sub timer programmed and know exactly how much time I have left.
They also know when THEY took the server down, and when THEY restarted it.
It's a math problem:
Subtract B from A, and add it back onto EVERY SINGLE SUB TIMER RUNNING.
Banks do it every single day for millions of accounts.
Nobody is using an accountants visor and sitting perched on a stool in front of a candle Like Bob Cratchit anymore.
Simple solution if the billing math is too hard:
I never pay another sub fee or engage in another micro transaction with Bethesda, because, as you've pointed out - it puts too much burden and overhead onto them, and I don't want to cause them the hardship anymore.
Will they miss my $ ?
Probably not.
Will I miss having to explain that I want what I paid for to people who think that I should empty my pockets and expect nothing?
Not at all.
"Why do you want to discourage Zos from maintaining the game?"
I don't want to discourage ZOS from anything, they can spend the time they WOULD have wasted adding my money into their account, and instead use it to fix the bugs they programmed into the game.
Instead of wasting their time:
"Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost. ",
they could just as easily released the update with no exploitable code, and saved everyone the time and problem.
Again - you're willing to give away my money without my authorization, but I'm the one causing problems for the people who took my money?
Unbelievable.
@twev Really not much of an analogy than being very specific.
We not only agreed to permit Zos to do maintenance, which was the case today, but we also agree that Zos does not guarantee any of it's services will be available at all times. Zos is not even required to give any notice for such maintenance.
I am not trying to give away any of your money without your authorization. You already gave it permission for Zos to do maintenance and not reimburse you for the downtime.
You have been around for a few years do you have agreed to that several times.
The rest of it is just silly nonsense. There is no reasonable path to expect a reimbursement for such maintenance other than the feeling of entitlement.1 -
Granamere✭✭✭I understand why they took it down as I stated eariler. As a paying customer I am just asking when a problem happens on their side that they compensate their customers. No I do not think they can write bug free software. Server problems will happen that is just life. Hackers will try and dos the system.
A company that wants to keep their customers show that they care and take strides in that direction. Also a company can say well we promise nothing so we do not care.
If they step up and say we know you were impacted and here is how we are going to show the people paying us we care which model do you think people respond to positively?
Do you really think it is hard to give people 5 hours added to their accounts?
If I move to free to play I do lose my right to speak about this. Things like this make me look at what I am paying for and wonder if the added bank space and crafting bag is worth it.0 -
emilyhyoyeon✭✭✭✭✭
✭✭✭ZOS would literally have to refund ESO+ players less than 50 cents ?IGN @ emilypumpkin
Tullanisse Starborne altmer battlemage & scholar of the ayleids
Qa'Rirra khajiit assassin & dancer
Seliwequen Narilata altmer necromancer & debaucher1 -
Slick_007✭✭✭✭✭
✭I understand why they took it down as I stated eariler. As a paying customer I am just asking when a problem happens on their side that they compensate their customers.
as a paying customer who does not understand what they pay for you mean. if it went down for days at a time, people would agree. it doesnt. you will not win this. give it up, drop the entitlement, read the t&c's.1 -
bloodthirstyvampire✭✭✭✭✭
✭You get your game fixed slightly thats more then enoughEdited by bloodthirstyvampire on August 16, 2017 11:16PM0 -
Yubarius✭✭✭✭Talk about penny pinching at its finest, wow.- Yubarius - Magicka NB - Flawless Conqueror
- YubariusX - Magicka Warden - Flawless Conqueror
- Lord Yubarius - Stamina Sorc - Stormproof - Centurion
- 'Rubick the Grand Magus - Magicka Sorc
- Fair Child Tank - Stamina DK
- Jaruko - Magicka Templar
- Selthyn Bavailo - Mag DK
- Bandit-The-Great - Stam Temp
1 -
Granamere✭✭✭I understand why they took it down as I stated eariler. As a paying customer I am just asking when a problem happens on their side that they compensate their customers.
as a paying customer who does not understand what they pay for you mean. if it went down for days at a time, people would agree. it doesnt. you will not win this. give it up, drop the entitlement, read the t&c's.
I could agree with you and just be quite and give up thinking nothing is going to change or I can hope someone at ZOS is reading this and wants to know what it takes to keep a portion of their customers happy. Also when I do move on I know I have at least tried to let them know what my expectations are. If I just leave well that does not help anyone.0 -
Slick_007✭✭✭✭✭
✭I understand why they took it down as I stated eariler. As a paying customer I am just asking when a problem happens on their side that they compensate their customers.
as a paying customer who does not understand what they pay for you mean. if it went down for days at a time, people would agree. it doesnt. you will not win this. give it up, drop the entitlement, read the t&c's.
I could agree with you and just be quite and give up thinking nothing is going to change or I can hope someone at ZOS is reading this and wants to know what it takes to keep a portion of their customers happy. Also when I do move on I know I have at least tried to let them know what my expectations are. If I just leave well that does not help anyone.
if you think this is what keeps customers happy you are very much mistaken and the game likely would die from all the entitlement given to players who quite simply, do not deserve it. your expectations are not real. and this is coming from another subscriber. and im sure plenty of others who disagree with you in here are subscribers too. if they paid this out, you would simply find another invalid reason to get more compensation. and so on.
maybe you as a self proclaimed expert on how to treat customers and keep customers happy, and as an ex game designer should go and make your own game. pay out what you say in here you deserve to all those who play your game. and see if that changes your mind.1 -
kargen27✭✭✭✭✭
✭✭✭✭✭I understand why they took it down as I stated eariler. As a paying customer I am just asking when a problem happens on their side that they compensate their customers. No I do not think they can write bug free software. Server problems will happen that is just life. Hackers will try and dos the system.
A company that wants to keep their customers show that they care and take strides in that direction. Also a company can say well we promise nothing so we do not care.
If they step up and say we know you were impacted and here is how we are going to show the people paying us we care which model do you think people respond to positively?
Do you really think it is hard to give people 5 hours added to their accounts?
If I move to free to play I do lose my right to speak about this. Things like this make me look at what I am paying for and wonder if the added bank space and crafting bag is worth it.
Actually it would probably be just about impossible to give people five hours. That would mean basically charging your credit card five hours later each month until you decide not to be an ESO+ member any longer. Actually even that wouldn't compensate you. The only way they could give you five hours back is if you decide to no longer subscribe and they change the settings so instead of losing ESO+ benefits at midnight you lose them at 5:00 am.
"A company that wants to keep their customers show that they care and take strides in that direction"
and they did. They told us there was a problem and kept us informed as to when that problem would be solved. Once it was solved they let us know.and then the parrot said, "must be the water mines green too."2 -
Granamere✭✭✭I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.
So you would also understand when and why a system might need to be taken down. Like what happened today for instance.
Or maybe some semblance of a clue when it comes to a persistent virtual world with thousands of people logged in and connected to it that all need to see the same thing versus an email service. Just because both things have servers don't mean they operate the same way. But OP would know that, being in IT since 1994.
But no. Cry threads for the win I guess.I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.
So you would also understand when and why a system might need to be taken down. Like what happened today for instance.
Or maybe some semblance of a clue when it comes to a persistent virtual world with thousands of people logged in and connected to it that all need to see the same thing versus an email service. Just because both things have servers don't mean they operate the same way. But OP would know that, being in IT since 1994.
But no. Cry threads for the win I guess.
You bring an interesting point. Do you think every sword swing is kept? The amount needed to be kept is kind of minimal. Google mail service has millions of users connected 24x7. Tons more data than what eso will ever see. They are different kinds of databases but at their heart they do the exact same thing. So when you get right down to it how can Google stay up when eso can not. It boils down to design and how much money you are willing to pour into it. Through enough f5's and server hardware at it and even crappy code can be kept up and running. Now is that price point worth it? I doubt it for a game but Google wants a happy customer and how much do you pay them?0 -
D0PAMINE✭✭✭✭✭
✭✭MrSkeletor wrote: »Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.
Think of it from the end user point of view.
ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.
Or
ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.
Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.
Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.
I know people will moan about 'you aren't entitled to anything' and all that... but you're wrong. We ARE entitled to things because we are paying for a service that, ultimately, is not being provided to us. I'm not saying that we need free stuff every time the servers go down for mundane things like weekly maintenance etc., but in the event of an emergency maintenance and things of that ilk, it only seems fair that we be compensated for such things, even if it is something small like 500 crowns or something.
Everyone is entitled to their opinion on the matter obviously, but as paying customers (especially ESO+ customers like myself who essentially lose out on a day of game time) surely we deserve some small compensation when emergencies like this interrupt our game time (especially when they refuse to divulge the reason behind the emergency).
No, you're wrong. The terms of service state it can be interupted at any time, for any reason, for any length with no warning in advance. Things happen.1 -
Ir0nB34r✭✭✭emilyhyoyeon wrote: »ZOS would literally have to refund ESO+ players less than 50 cents ?
Specifically, 6 cents.[XBOX][NA]
Breton | Sorcerer | Damage Dealer - Build Info (Coming Soon)
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(Retired)Breton | Sorcerer | Tank - Build Info (<< Link to Google Docs Page)"If you are quitting, can I have your stuff??"0 -
kargen27✭✭✭✭✭
✭✭✭✭✭I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.
So you would also understand when and why a system might need to be taken down. Like what happened today for instance.
Or maybe some semblance of a clue when it comes to a persistent virtual world with thousands of people logged in and connected to it that all need to see the same thing versus an email service. Just because both things have servers don't mean they operate the same way. But OP would know that, being in IT since 1994.
But no. Cry threads for the win I guess.I appreciate the people that have posted the terms of service while it is valid to think well you have agreed to this level of service I might hope the company would strive for better. Plus if customers do not ask for change and give reasons for it I doubt any change we would want will happen.
As for not understanding how this all works well I have worked in the IT industry since 1994 so I think I do understand what it takes to keep a system up 99% verses 99.999%. The dollar amount goes up greatly plus your commitment to your customers.
So you would also understand when and why a system might need to be taken down. Like what happened today for instance.
Or maybe some semblance of a clue when it comes to a persistent virtual world with thousands of people logged in and connected to it that all need to see the same thing versus an email service. Just because both things have servers don't mean they operate the same way. But OP would know that, being in IT since 1994.
But no. Cry threads for the win I guess.
You bring an interesting point. Do you think every sword swing is kept? The amount needed to be kept is kind of minimal. Google mail service has millions of users connected 24x7. Tons more data than what eso will ever see. They are different kinds of databases but at their heart they do the exact same thing. So when you get right down to it how can Google stay up when eso can not. It boils down to design and how much money you are willing to pour into it. Through enough f5's and server hardware at it and even crappy code can be kept up and running. Now is that price point worth it? I doubt it for a game but Google wants a happy customer and how much do you pay them?
Google Mail goes down all the time. Entire sites are dedicated to tracking when and where it is down. The thing about Google Mail is your mail doesn't need to be on the same server array as my mail. So you would never know if Google Mail were down for me or even my entire area. ESO (assuming NA server) your and my data must be on the same server. We both know when there is a problem. What do you think would happen if Google Mail had to be designed so that at any time any user could real time interact with any other user real time and what one user did could have immediate impact on many other users instantly?and then the parrot said, "must be the water mines green too."1 -
Slick_007✭✭✭✭✭
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You bring an interesting point. Do you think every sword swing is kept? The amount needed to be kept is kind of minimal. Google mail service has millions of users connected 24x7. Tons more data than what eso will ever see. They are different kinds of databases but at their heart they do the exact same thing. So when you get right down to it how can Google stay up when eso can not. It boils down to design and how much money you are willing to pour into it. Through enough f5's and server hardware at it and even crappy code can be kept up and running. Now is that price point worth it? I doubt it for a game but Google wants a happy customer and how much do you pay them?
its very clear you dont have a clue what google actually do, or how they make their money. this is one of the worst arguments iv seen on this forum. google dont need to charge you because gmail isnt their source of revenue (gmail itself that is, not the ads that are shown), nor is it needed to be one.their other endeavours allow for gmail to be as robust as it is.
but by all means, dont let facts get in the way of showing how ignorant you are. at this rate, we wont even need to argue against you. you are shooting yourself in the foot by continuing to post more. i mean, if you are going to argue a comparison, at least compare eso with something you actually know about. google clearly isnt one of those things.2 -
WaltherCarraway✭✭✭✭✭ZOS is not obliged...
I have never heard a reimburse made for emergency exploit fix on any MMORPG/MMArena
I hope OP was just trolling...Back from my last hiatus. 2021 a new start.0 -
Wreuntzylla✭✭✭✭✭
✭✭And so the entitlement threads begin...
I don't know why people think it's entitlement to expect customer treatment equivalent to any other industry. The reason ZoS doesn't comp unplanned downtime is because they have a pseudo monopoly. Like pharmaceuticals, there isn't a substantially similar alternative.
I think if an even somewhat close alternative offered to transfer your progress to their game, you would see more movement and consequently better consumer treatment... ZoS would also spend more of their huge profits to make sure this did not happen.1 -
jluchau✭✭✭If there is something wrong with the game that requires it to be taken down. Please take it down and fix. You owe me nothing. The idea that you you owe us anything for keeping the game we love running properly is ridiculous.
Let’s be real for a second. At the most expensive sub. (Month to month) you pay $15/month. That’s ¢.48/day this month. The server was down for 5 hours today... so that’s ¢.10 ZoS potentials owes you. If fair compensation is really that important to you PM me your address @Granamere and I’ll mail you a dime. But in exchange you have to remove this post and pledge not to complain about ¢.10 worth of down time ever again.1
This discussion has been closed.