Compensation for time lost

Granamere

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

ZiRM

A Dragon mount should satisfy my insane anger!!!!

Chelo

It was taking long before someone post the first ''give me free stuff'' thread after maintenance...

stumpy999

I don't want money or stuff

I want to play

So next time someone says - lets take platform down - taser them

if they still think it needed - do it

but taser them regularly till it is back

I know I am soft hearted

MasterSpatula

Like bloody clockworks, these threads.

GDOFWR420

You don't deserve compensation, deal with it like the other 10,000+ people do.

stomas1

yea they should add the day lost to the subs

stumpy999

We the bored find the forum

give us a game and you can return to forum normality as we go and play

Brrrofski

£10 a month.

A day is 33p.

So even if it's down for a whole day, you want 33p back?

Everstorm

15 bucks for a month. 50 cents per day. Somebody give this guy his 10 cents for this 5 hour downtime pronto!

MrSkeletor

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

I know people will moan about 'you aren't entitled to anything' and all that... but you're wrong. We ARE entitled to things because we are paying for a service that, ultimately, is not being provided to us. I'm not saying that we need free stuff every time the servers go down for mundane things like weekly maintenance etc., but in the event of an emergency maintenance and things of that ilk, it only seems fair that we be compensated for such things, even if it is something small like 500 crowns or something.

Everyone is entitled to their opinion on the matter obviously, but as paying customers (especially ESO+ customers like myself who essentially lose out on a day of game time) surely we deserve some small compensation when emergencies like this interrupt our game time (especially when they refuse to divulge the reason behind the emergency).

Aluiries

MrSkeletor wrote: »

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

I know people will moan about 'you aren't entitled to anything' and all that... but you're wrong. We ARE entitled to things because we are paying for a service that, ultimately, is not being provided to us. I'm not saying that we need free stuff every time the servers go down for mundane things like weekly maintenance etc., but in the event of an emergency maintenance and things of that ilk, it only seems fair that we be compensated for such things, even if it is something small like 500 crowns or something.

Everyone is entitled to their opinion on the matter obviously, but as paying customers (especially ESO+ customers like myself who essentially lose out on a day of game time) surely we deserve some small compensation when emergencies like this interrupt our game time (especially when they refuse to divulge the reason behind the emergency).

You actually agreed to this when you accept the TOS... You're not entitled anything.

jssriot

ZiRM wrote: »

A Dragon mount should satisfy my insane anger!!!!

I'll take a monkey pet for this hellish time I've spent napping and screwing around online instead of playing ESO.

twev

Tandor wrote: »

And so the entitlement threads begin...

I paid for it.
I want what I paid for.

The server is down for 3 hours?
Tack 3 hours onto the end of my sub.
I've been a sub since launch.
I've probably paid for at least a month by now that I didn't get.

This isn't entitlement.
It's having a contract adhered to and fulfilled.

You don't want the things you pay for?
Fine by me.
But don't come here virtue-signalling and expect a cookie because you're willing to give away other people's stuff.

milesrodneymcneely2_ESO

MasterSpatula wrote: »

Like bloody clockworks, these threads.

Blessed Ancestors!

What if Sotha Sil is orchestrating ALL of this from the Clockwork City?!?!?!

Kalfis

Tandor wrote: »

And so the entitlement threads begin...

Indeed. Surprised it took this long for them to pop up.

Jiandao

Brrrofski wrote: »

£10 a month.

A day is 33p.

So even if it's down for a whole day, you want 33p back?

That would feed a family for a day in some countries. Yet here we are crying over 11p worth of gaming time.

fioskal

I mean sure, it'd be nice. BDO for example has a cool system where if the game goes down for unexpected maintenance you get a pack that you can redeem for a hour of extra experience and some buffs. Is it a lot? No, but is nice and appreciated, leaves people with a feeling that even though the game was down, the devs cared about their players and were trying to lessen the inconvenience some.

I don't expect it though. Games go down, stuff needs to get fixed - it happens with all online games but especially with games that are as large and complex as ESO. The vast majority of games do not reimburse players for downtime and I don't imagine ESO will any time soon.

Kalfis

For this horrendous injustice I DEMAND:
Lifetime ESO Plus membership
5000000 Crowns
GM Powers
Lawrence Schick's job


If these demands are not fulfilled, I will take legal action against Blizzard.

twev

Jiandao wrote: »

Brrrofski wrote: »

£10 a month.

A day is 33p.

So even if it's down for a whole day, you want 33p back?

That would feed a family for a day in some countries. Yet here we are crying over 11p worth of gaming time.

Add the time I paid for back onto my sub.

I'm not asking for a free mount, or a title.
I want what I paid for, nothing more.

stumpy999

Meh, I am not happy it's down.

ESO want to fix an exploit that they have created but it;s serious enough for nobody to play

I am not happy that ZoS not come clean as to what they fix

I subscribe to eso plus I have bought other rubbish stuff

Just have to wait

I not like it but I just have to wait

Kalfis

stumpy999 wrote: »

Meh, I am not happy it's down.

ESO want to fix an exploit that they have created but it;s serious enough for nobody to play

I am not happy that ZoS not come clean as to what they fix

I subscribe to eso plus I have bought other rubbish stuff

Just have to wait

I not like it but I just have to wait

What that supposed to be a poem or something?

Yolokin_Swagonborn

Tandor wrote: »

And so the entitlement threads begin...

How silly of people to feel entitled to something they pay for. We should just give ZOS money since they attempted to make an MMO.

Doesn't matter if it has any uptime, quality, or playability, It's the thought that counts.

• I shouldn't complain when my cable TV doesn't work for half of the month I pay for it.
• I shouldn't complain when I order a magazine subscription and half of the magazines don't arrive on time.
• Hell even if I go to a store, buy a pack of gum and then the clerk doesn't give it to me, why feel entitled? He tried to give it to me but he's on break now. I should just be grateful that I had a chance to pay money for a product I can't enjoy.

stumpy999

i was trying for haiku but didn't get it

idk

@Granamere

Why do you want to discourage Zos from maintaining the game?

Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost.

Use a calc and you'll find how silly a request like this is. 2 cents an hour. Lmao.

To those who actually feel entitled to be reimbursed, your getting what you paid for. You pay for a game to be maintained and it's very short sighted to think otherwise.

Granamere

Please post constructive feedback.

I can understand some people do not feel that they are inconvenienced when it is down which is good for ZOS.

Some people do pay for the ability to play and feel that if the service is down at a time they would be using it why is there not a reasonable compensation for that?

Sorry I do not feel a mount or crowns is reasonable but maybe ZOS feels different.

XP buffs and the like would be showing some customer care while also having little impact to the corporate bottom line. Not a bad idea if ZOS is reading this.

Jiandao

twev wrote: »

Jiandao wrote: »

Brrrofski wrote: »

£10 a month.

A day is 33p.

So even if it's down for a whole day, you want 33p back?

That would feed a family for a day in some countries. Yet here we are crying over 11p worth of gaming time.

Add the time I paid for back onto my sub.

I'm not asking for a free mount, or a title.
I want what I paid for, nothing more.

ZOS is keeping your 11p I think.

Everstorm

Those ppl demanding compensation: do you sleep or go to work/school? You are paying for ESO when you're doing that as well! The outrage!

Acrolas

Today's approximate outage: 0.83%
Somewhere between 180 and 240 hours of your monthly subscription time is spent sleeping. That's 25 to 33%.

And it's an optional service.
And in no place does ZOS ever guarantee any server uptime.

Tandor

twev wrote: »

Tandor wrote: »

And so the entitlement threads begin...

I paid for it.
I want what I paid for.

The server is down for 3 hours?
Tack 3 hours onto the end of my sub.
I've been a sub since launch.
I've probably paid for at least a month by now that I didn't get.

This isn't entitlement.
It's having a contract adhered to and fulfilled.

You don't want the things you pay for?
Fine by me.
But don't come here virtue-signalling and expect a cookie because you're willing to give away other people's stuff.

Thanks for confirming my point.

But do tell. When you buy a car from a dealer and at some point it needs to go in for a recall repair, do you ask the dealer for compensation because you paid for the car so you could always drive it?

idk

Granamere wrote: »

Please post constructive feedback.

I can understand some people do not feel that they are inconvenienced when it is down which is good for ZOS.

Some people do pay for the ability to play and feel that if the service is down at a time they would be using it why is there not a reasonable compensation for that?

Sorry I do not feel a mount or crowns is reasonable but maybe ZOS feels different.

XP buffs and the like would be showing some customer care while also having little impact to the corporate bottom line. Not a bad idea if ZOS is reading this.

My comment was constructive. Demonstrated the pittance we pay per hour (2 cents) and that we pay for the game to be maintained. We got what we paid for today, a company who cares enough to fix major issues.