Compensation for time lost

BrianDavion

stomas1 wrote: »

yea they should add the day lost to the subs

perhaps they could send you a nickle? cause thats how much money an entire day of being down would cost.

Granamere

Giles.floydub17_ESO wrote: »

@Granamere

Why do you want to discourage Zos from maintaining the game?

Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost.

Use a calc and you'll find how silly a request like this is. 2 cents an hour. Lmao.

Um I would hope ZOS is using a relational database. Toss in a script that keeps track of down time then update a single field of subscription time when service is restored for the amount of time it was down. For kickers it could also then send out a email which cost nothing to say what it did for the PR side of things. All automatic in the back ground.

Riptide

Millenial myopia for you - indignant over 15 cents their parents paid for, while on their insurance, in their home, in the middle of a work day

Ahh I know all millenials aren't like that. But sometimes it seems that way

idk

Granamere wrote: »

Giles.floydub17_ESO wrote: »

@Granamere

Why do you want to discourage Zos from maintaining the game?

Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost.

Use a calc and you'll find how silly a request like this is. 2 cents an hour. Lmao.

Um I would hope ZOS is using a relational database. Toss in a script that keeps track of down time then update a single field of subscription time when service is restored for the amount of time it was down. For kickers it could also then send out a email which cost nothing to say what it did for the PR side of things. All automatic in the back ground.

Lol. It really is absurd to complain about axis maintaining the game

You paid for a game to be maintained. If you don't like it stop paying or find a game with a very pathetic company managing it and see how much you like playing a piece of junk.

Lmao that it seems someone thinks this is a serious idea. 2 cents a freaking hour. lol. Here is you quarter for the month. Lmao

stumpy999

Not sure where this is going

Maintenance is regular scheduled stuff

Fixing a banzai exploit is special measures

If an exploit is raised during beta on the pts and then they need to bring live down to fix it then I expect them to have a serious discussion

But compensation?

Meh, if we don't like we leave

kagorsa

Scroll right to the bottom of any page and you should see the, terms of service/eula/add-on terms, when you click play you agree to those terms & they don't guarantee anything. If they gave you something now it would never end.

MasterSpatula

Yolokin_Swagonborn wrote: »

Tandor wrote: »

And so the entitlement threads begin...

How silly of people to feel entitled to something they pay for. We should just give ZOS money since they attempted to make an MMO.

Doesn't matter if it has any uptime, quality, or playability, It's the thought that counts.

• I shouldn't complain when my cable TV doesn't work for half of the month I pay for it.
• I shouldn't complain when I order a magazine subscription and half of the magazines don't arrive on time.
• Hell even if I go to a store, buy a pack of gum and then the clerk doesn't give it to me, why feel entitled? He tried to give it to me but he's on break now. I should just be grateful that I had a chance to pay money for a product I can't enjoy.

Your lost time comes out to approximately four cents. I'll mail you 4 pennies myself if you cover the postage.

idk

stumpy999 wrote: »

Not sure where this is going

Maintenance is regular scheduled stuff

Fixing a banzai exploit is special measures

If an exploit is raised during beta on the pts and then they need to bring live down to fix it then I expect them to have a serious discussion

But compensation?

Meh, if we don't like we leave

Exactly. Not only do we actually want Zos to maintain the game, and especially fix major exploits, the forums are filled with treads on that subject, but the value lost to the downtime is a pittance. Really laughable someone wants their 8 cents back for today's maintenance.

Panomania

I mostly just read these type posts to giggle at people, and to share with friends of mine in other countries to illustrate how spoiled and moronic the majority of western society can seem. The truly sad part about it is that a good chunk of the posters who fall under that category are over 21....though I am betting most are under 40...

They call them the "forgotten generation" mostly because future generations will, I fervently hope, do all they can to forget these people ever existed.

Meanwhile.....keep calm and carry on!! You people make me laugh

twev

Giles.floydub17_ESO wrote: »

@Granamere

Why do you want to discourage Zos from maintaining the game?

Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost.

Use a calc and you'll find how silly a request like this is. 2 cents an hour. Lmao.

To those who actually feel entitled to be reimbursed, your getting what you paid for. You pay for a game to be maintained and it's very short sighted to think otherwise.

False analogy.
They have my sub timer programmed and know exactly how much time I have left.
They also know when THEY took the server down, and when THEY restarted it.
It's a math problem:

Subtract B from A, and add it back onto EVERY SINGLE SUB TIMER RUNNING.

Banks do it every single day for millions of accounts.
Nobody is using an accountants visor and sitting perched on a stool in front of a candle Like Bob Cratchit anymore.

Simple solution if the billing math is too hard:
I never pay another sub fee or engage in another micro transaction with Bethesda, because, as you've pointed out - it puts too much burden and overhead onto them, and I don't want to cause them the hardship anymore.

Will they miss my $ ?
Probably not.

Will I miss having to explain that I want what I paid for to people who think that I should empty my pockets and expect nothing?
Not at all.

"Why do you want to discourage Zos from maintaining the game?"



I don't want to discourage ZOS from anything, they can spend the time they WOULD have wasted adding my money into their account, and instead use it to fix the bugs they programmed into the game.

Instead of wasting their time:
"Besides, it would cost more to calculate and send out the pittance we would receive than the total we have lost. ",
they could just as easily released the update with no exploitable code, and saved everyone the time and problem.

Again - you're willing to give away my money without my authorization, but I'm the one causing problems for the people who took my money?

Unbelievable.

stumpy999

I thought he was called 50 cents

is he now 8 cents?

Damn the economy needs an exploit

Yolokin_Swagonborn

MasterSpatula wrote: »

Yolokin_Swagonborn wrote: »

Tandor wrote: »

And so the entitlement threads begin...

How silly of people to feel entitled to something they pay for. We should just give ZOS money since they attempted to make an MMO.

Doesn't matter if it has any uptime, quality, or playability, It's the thought that counts.

• I shouldn't complain when my cable TV doesn't work for half of the month I pay for it.
• I shouldn't complain when I order a magazine subscription and half of the magazines don't arrive on time.
• Hell even if I go to a store, buy a pack of gum and then the clerk doesn't give it to me, why feel entitled? He tried to give it to me but he's on break now. I should just be grateful that I had a chance to pay money for a product I can't enjoy.

Your lost time comes out to approximately four cents. I'll mail you 4 pennies myself if you cover the postage.

Will you mail me enough to cover all of the completely preventable interruptions that I have experienced in this game since launch in 2014?

The month where PvP was unplayable at single digit frames? The patch that crashed and had to be patched again?

All of those pennies add up bro.

Orlacc

Just stop.

stumpy999

agreed, this one needs to retire

rfennell_ESO

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

It's probably covered in the TOS somewhere.

jmferris

I am just here because I enjoy reading horrible analogies.

Azuramoonstar

sorry to say, but that isn't how mmo work

WoW only compensate people if problems are roughly a week- month long.

there is a cause in every tos for every mmo that does state "you are not guaranteed service, servers can be shut down at the discretion of <insert company>, including times of war, political embargo, etc"

if Zos wants to compensate, they will do so. But you are not guaranteed service.

Yolokin_Swagonborn

Azuramoonstar wrote: »

sorry to say, but that isn't how mmo work

WoW only compensate people if problems are roughly a week- month long.

there is a cause in every tos for every mmo that does state "you are not guaranteed service, servers can be shut down at the discretion of <insert company>, including times of war, political embargo, etc"

if Zos wants to compensate, they will do so. But you are not guaranteed service.

Then MMOs need to be brought up to the same expectations of quality service that every other industry has to follow.

Ir0nB34r

People never cease to amaze me. I work in a large corporation handling customer complaints and such. And one time this guy was screaming, literally screaming at me because his order was 5 cents more than what a sales agent quoted him like 3 weeks prior.

Now we have people here demanding to be compensated for losing 6 cents worth of gaming.

A sub in the US is $15. A month with 31 days (like August) has 744 hours in it. That means, for a full 31 days of a sub it comes out to about 2 cents per hour. The server being down for 3 hours means that you are coming at ZOS for $0.06 of compensation.

It has taken me 3 minutes to write this response. Going off of my normal working rate, I spent $0.80 of my time responding to you.

Its so fun to monetize everything to the exact minute, isn't it?

Tandor

jmferris wrote: »

I am just here because I enjoy reading horrible analogies.

Quite right! But they always have the advantage of making an OP pause and think about what he's complaining about in order to assess the relevance of the analogy - it's the only reason I ever use one !

PlagueSD

stumpy999 wrote: »

i was trying for haiku but didn't get it

ESO is Down again
Oh, whatever shall I do?
The end of the world.


haiku for you...

Sigtric

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

Your whole premise is flawed. Your subscription has nothing to do with access. You do not pay for time. Your buying a copy of the game grants you access. The terms of use you agree to when making your account said you agreed ZOS can take the service down at any time for any reason.

makerofthings

So I sit down to play a little ESO today. Game down to fix an exploit. Bummer. Got up and did something else fun.

When a game becomes a life, it is time to get a new life.

stumpy999

a causality for a clause

meh
what is analogy?

rfennell_ESO

cpuScientist wrote: »

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

Oh my word really, I hope this is a troll post. Cause this kind of attitude is so toxic.

It's actually pretty common.

I can recall people that had to return something demanding gas money for their time, effort, gas spent.

Needless to say, no sane company would ever entertain such a thing.

Gargath

I also think if ZOS would like to play fair, they should add the duration of maintenance as extra hours to each subscription. That would be fair for people who paid for sub, like me, but could not play. I don't want money in return, just the time lost.
But I doubt they want to play this way. Too many people here and there attacking those who want a fair share and time in return. Too many people helping ZOS to keep the status quo. Community cannot speak one voice even if the cause is right, so it's lost already no matter the length of maintenance.

PlagueSD

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Ratzkifal

@Granamere
To behonest I think this mindset of "lost time" is kind of sad.
The moment I pay them real money I think of the money as gone. Trying to "get everything out of my ESO+" just makes you want to do things as efficiently as possible, which ruins part of the fun and promotes this negative response to server down time. Sure, some people play the game that way, but remember, your ESO+ is not you paying to play the game. Playing the game is free after a one-time purchase. Paying for ESO+ is donating to the company to keep the game you like running (which requires maintenance btw).

If I were you, I would be happy they took action against an exploit (which they won't tell you anything about incase their hotfix didn't work and people can still exploit it. It's called damage mitigation) because exploits ruin the fun for all players. Just think of how wasted your money would be if the game turned to *** and the currency got inflated worse than that of Venezuela.

Nihilos

Granamere wrote: »

Yes I know this has been said before but when the server is down for repairs and code fixes like this why do paying subscribers not get anything for it? Can you not take the time it is down and add it to my subscription? I understand that weekly maintenance is a part of the game and I am as a subscriber willing to pay for that but poor coding that causes down time I do not understand why I do not get anything back for it? When World of Warcraft had problems like this users were credited a day of game time. ZOS when you hear on the forums that people feel you are greedy and are only here for the money things like that do seem the tide of public opinion.

Think of it from the end user point of view.

ZOS had a problem and the game was down for me today. They would not tell me what it was but only tell me it was an exploit so I paid for the day and got nothing in return.

Or

ZOS had a problem and the game was down for me today. While they did not tell me what it was they did credit me back a day of game time since I could not play.

Which one sounds like a responsible and caring company? Which one do you think is more likely to retain customers? People like to feel that they are cared for and not left out when that happens they move on.

Please keep this constructive. This is not for bashing ZOS. If they have said something like this is coming please point me in that direction.

The server was down for maybe 5ish hours you greedy child, stop expecting something for nothing. Be glad they actually stopped whatever game-breaking exploit there was before it became more widespread.

stumpy999

Greedy child?

lol, greedy implies an excess

It's excessive to want to play?