After character select an error has occurred

NatalyaPeterovna · August 2017

Every time I select my char I get an error has occurred after a while on the loading screen
Tried repair multiple times but not working
Please help and put it in laymans terms I don't speak tech
Also is anyone else having this problem

ZOS_Bill · August 2017

As already mentioned, the full error message coming up will be helpful in determining what is going on. Removing add-ons can sometimes resolve issues with characters loading. To fully remove your add-ons, do the the following in this specific order:

Exit the game
Navigate to C:\Users\<username>\Documents\Elder Scrolls Online\live in windows explorer
Rename Addons to Addons.old
Rename SavedVariables to SavedVariables.old
Check in-game to see if the if the issues persist.

If the issue does not persist, then one of your add-ons is creating the issue. Try re-enabling your preferred add-ons one-by-one in oder to determine which is causing the problem.

AlMcFly · August 2017

Take a screenshot of the error and post it. Your description lacks enough information for anyone to help.

JasonSilverSpring · August 2017

Also, is it only one character that gives this error or all characters? If you have only one character please make a new one and see if you can start the tutorial. That will help isolate things.

If another character loads but one does not I would open a support ticket as there might be an issue with that character's data in the database on the server side.

Also, if you have not already, disable all add-ons to run that out.

The Elder Scrolls Online

After character select an error has occurred

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