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EU, NA servers and crown store

Orange_fire_dragon
Orange_fire_dragon
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Little background story.

I began playing ESO around few months ago, I started in NA servers because person I was going to play with was in NA, even though I am from EU in reality.

I have bought few things from the crown store, mainly with the free crowns from ESO plus membership, things like adventurer pack, Imperial pack, pet and personality pack.

I found out that people I know irl also plays the game so I made a new character in EU servers which is given as it says clearly that characters are not shared between the servers.

For my surprise I found out, neither do things you bought from Crown Store come with you. I am kind of upset about this that I would be forced to re-buy something I've bought.

I'd be okay with this if the crowns were separate between the servers but they are not. If you spend 100 crowns in NA servers, you lose 100 crowns in both servers however only server you bought them in has the thing you bought. Really shady and fishy honestly.

Little complaint, hoping someone can give me a reasonable response why did they go this route. Or is just milking wallets in fishy method.
  • JasonSilverSpring
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    Crown store purchases have always been server specific. Crowns are tied to your account though.

    You could theoretically have the same character name but totally different build between the servers. Data is not shared between servers.
  • anitajoneb17_ESO
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    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

  • Orange_fire_dragon
    Orange_fire_dragon
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    It is stupid how this was made, not very consumer friendly.
  • JasonSilverSpring
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    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.
  • Orange_fire_dragon
    Orange_fire_dragon
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    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Yes but if they decided to make that everything you bought is tied to the server, why couldn't they make crowns as well?
  • JasonSilverSpring
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    Piraja27 wrote: »
    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Yes but if they decided to make that everything you bought is tied to the server, why couldn't they make crowns as well?

    But, why? Accounts are platform specific. One PC account works for NA and EU. Why make buying crowns on the account server specific.
  • Orange_fire_dragon
    Orange_fire_dragon
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    Piraja27 wrote: »
    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Yes but if they decided to make that everything you bought is tied to the server, why couldn't they make crowns as well?

    But, why? Accounts are platform specific. One PC account works for NA and EU. Why make buying crowns on the account server specific.

    Because I don't want to buy more crowns to re-buy something I already have bought. Since I already purchased something I should be entitled to have access to it in both servers or very least have the crowns I've gotten from ESO plus be separate from one and other.
  • JasonSilverSpring
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    Piraja27 wrote: »
    Piraja27 wrote: »
    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Yes but if they decided to make that everything you bought is tied to the server, why couldn't they make crowns as well?

    But, why? Accounts are platform specific. One PC account works for NA and EU. Why make buying crowns on the account server specific.

    Because I don't want to buy more crowns to re-buy something I already have bought. Since I already purchased something I should be entitled to have access to it in both servers or very least have the crowns I've gotten from ESO plus be separate from one and other.

    Well, that is a fair wish but given it has been this way since launch I doubt it will change.

    Even the DLC is server specific.
  • anitajoneb17_ESO
    anitajoneb17_ESO
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    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Well, imperial upgrade is a good example.
    If you purchase a physical or digital imperial EDITION, you only have to purchase it ONCE and you'll have the benefit of the imperial edition (horse, transmog, etc. ) on both EU and NA servers.
    Same happened if you purchased an imperial edition upgrade code outside of the crown store.
    I'm not sure how it works now with purchasing an imperial edition UPGRADE in the crown store :
    - If it is truly account wide, that's to say, it works on both servers, then it means that some crown store items are truly account wide. In which case, why should other crown store items not be truly account wide ?
    - If it is not truly account wide, that's to say it is unlocked only on one server, then it means that this crown store upgrade is a scam and that you're better off (if you play on both servers) buying it outside of the crown store.
    In both cases it is totally unclear, misleadingly described, and inconsistent.


    Edited by anitajoneb17_ESO on June 25, 2017 2:11PM
  • anitajoneb17_ESO
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    Even the DLC is server specific.

    But ESO+ is truly account wide though... it gives DLC access. Another inconsistency.
  • Danikat
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    Long old story.

    Crown store stuff is claimed to be "account-wide", some of them are, some of them aren't, they're only "account/server-wide".
    ZOS used to inappropriately use the terms "account-wide" to describe stuff that is shared among characters on the same server.

    Anyway, good luck with that, since you're not the only one and ZOS never made a clear statement about this issue.

    I know my post isn't helping much, but... you're not the only one.

    Everything in the crown store is usable for that account on that server. Seems very clear to me. Other than some cosmetics that are race specific I can think of nothing that has different conditions.

    Well, imperial upgrade is a good example.
    If you purchase a physical or digital imperial EDITION, you only have to purchase it ONCE and you'll have the benefit of the imperial edition (horse, transmog, etc. ) on both EU and NA servers.
    Same happened if you purchased an imperial edition upgrade code outside of the crown store.
    I'm not sure how it works now with purchasing an imperial edition UPGRADE in the crown store :
    - If it is truly account wide, that's to say, it works on both servers, then it means that some crown store items are truly account wide. In which case, why should other crown store items not be truly account wide ?
    - If it is not truly account wide, that's to say it is unlocked only on one server, then it means that this crown store upgrade is a scam and that you're better off (if you play on both servers) buying it outside of the crown store.
    In both cases it is totally unclear, misleadingly described, and inconsistent.

    If you buy the Imperial Upgrade in the crown store then you'll only have it on 1 server.

    It is consistent, but it depends on where you buy something rather than what it is, which confuses a lot of people. Anything bought outside the game is available on both servers - so if you have the Imperial edition, or bought the Imperial Upgrade during the first year when it was sold on the website then you have it on both servers, if you bought it from the crown store then you only have it on 1 server.

    Same with the Explorer's/Adventurer's pack and the Gold Edition/DLC - buy the Gold Edition or a pre-order copy that came with the Explorer's pack and you've got it on both servers. Buy the exact same thing from the in-game store and you'll only have it on 1 server.

    This is the main thing which puts me off playing on the NA server. I do go over occasionally because I have friends who play on there, but I'd never spend much time on it because I don't get to use any of the items I've purchased and if I was to buy anything I wouldn't have it for any of my main characters.
    PC EU player | She/her/hers | PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    "Remember in this game we call life that no one said it's fair"
  • Saitama
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    its all part of the marketing and business strategy.
  • code65536
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    It's a really nasty system. Crowns that you spend disappear from both servers. The things you get appear on only one server.

    One of these two things must be changed.
    Nightfighters ― PC/NA and PC/EU

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  • anitajoneb17_ESO
    anitajoneb17_ESO
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    code65536 wrote: »
    It's a really nasty system. Crowns that you spend disappear from both servers. The things you get appear on only one server.

    One of these two things must be changed.

    Yes, that sums it up very well.
  • JasonSilverSpring
    JasonSilverSpring
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    code65536 wrote: »
    It's a really nasty system. Crowns that you spend disappear from both servers. The things you get appear on only one server.

    One of these two things must be changed.

    Yes, that sums it up very well.

    Except that crowns don't disappear from the server when you spend them, they disappear from your account.

    I doubt ZOS did it this way to milk people. They probably at launch did not envision people playing on both servers and there is currently no link between servers. I am sure they could create such a link, but at this point it is probably either not a priority or they would avoid it due to the anger for those that already bought crown store items on both servers.
  • adriant1978
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    It's all just lines in a database. No good technical reason why purchases could not be cross-server or crowns could not be per server, but then ZOS would make less money off altaholics who like to play on both.
  • VoodooPlatypus
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    Personally, I would truly appreciate it if ZOS addressed this issue. I started out on PS4 NA, but soon found out I would relocate to Germany, so I began playing on PS4 EU. Right away I noticed the difference in crown store purchases I had made on NA not being available on the EU side. I had to repurchase "any race, any faction" (server tier upgrade), despite my Imperial Edition status (account tier upgrade) being recognized. At that particular time, the "clouded senche" mount was available for purchase. Despite my frustration, I begrudgingly purchased it on both servers because I was still playing on NA even though I knew I'd be moving to EU full time eventually. It was a "must have" kind of item for me, so I just bit the bullet and bought it twice. Yeah, I'm a sucker for that.

    Now that I've been in Germany for a year and a half, the potential for me to return to the US is looming in the relatively distant future - 18 months to 3 years. At that point it's highly probable I'll end up going back to the states and back to the NA server because, well, latency which didn't present issues when playing on EU from the states does seem to be an issue today when playing from Germany to connect to NA. When/If I switch, however, I'll basically be forfeiting hundreds of dollars in crown store (cosmetic) purchases over the past 2+ years. That hardly seems fair to the consumer. They don't allow/offer server transfers (and have no intention of adding that in as a feature), so I feel there's an inevitable issue I'll be dealing with. Either I play with lots of latency or I give up my previous purchases - all because ZOS didn't write the crown store database with an allowance for people to be on either/both server(s). Or perhaps it was designed this way in hopes the consumer would buy things twice.

    I'd really like it if ZOS would synchronize the crown store purchases. Yes, those of us who bought items on both would lose out on those specific items, but I'd be completely fine with that. If they'd merge the sales from EU and NA so that they were all available to both sets of characters, my purchases would not feel as much like a lesson in marketing dupery.

    TL;DR: ZOS should make crown store purchases synchronize between NA/EU on all platforms.
  • Magdalina
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    code65536 wrote: »
    It's a really nasty system. Crowns that you spend disappear from both servers. The things you get appear on only one server.

    One of these two things must be changed.

    Yes, that sums it up very well.

    Except that crowns don't disappear from the server when you spend them, they disappear from your account.


    I doubt ZOS did it this way to milk people. They probably at launch did not envision people playing on both servers and there is currently no link between servers. I am sure they could create such a link, but at this point it is probably either not a priority or they would avoid it due to the anger for those that already bought crown store items on both servers.

    So...why don't items I buy get added to my account then? Something is missing here...

    Imo either servers should be totally separate - which makes sense I guess, I mean it's another 8 slots and whole new server, so they could require actually buying a new accurate separately and paying for everything on it separately. That'd make sense. Either that or, since they're shared, make everything shared(I mean everything bought for real money obviously, not bank/cp etc). It makes absolutely no sense I can play the game on both servers and eso+ is on both servers but if I spend crowns on eu my na will have less crowns but no new items.

    Also, is Morrowind shared across servers or do you have to buy it twice?
  • phileunderx2
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    Morrowind is shared across servers. I wish the rest of the stuff was too.
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