The Gold Road Chapter – which includes the Scribing system – and Update 42 is now available to test on the PTS! You can read the latest patch notes here: https://forums.elderscrollsonline.com/en/discussion/656454/
Maintenance for the week of April 22:
• PC/Mac: NA and EU megaservers for patch maintenance – April 22, 4:00AM EDT (08:00 UTC) - 9:00AM EDT (13:00 UTC)
• Xbox: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)
• PlayStation®: NA and EU megaservers for patch maintenance – April 24, 6:00AM EDT (10:00 UTC) - 12:00PM EDT (16:00 UTC)

How do you log a ticket?

XxstevexX
XxstevexX
Soul Shriven
Hi gang,

I've been to the help.elderscrollsonline.com/support and I've navigated though the Web Assist trying to log a ticket however the "submit" and "provide feedback" buttons are un-selectable... Does anyone have any insight? My Character is stuck in a glitch screen and the "get me unstuck" option will not work because I'm booted from the server too quickly!

Appreciate all help!

Cheers,
  • Turelus
    Turelus
    ✭✭✭✭✭
    ✭✭✭✭✭
    If you haven't already make sure you're logged into the support page, when you're on the screen where you select your platform there is a notification to log in just above the choices.

    The the choice string you want is. Platform > In-Game Support > Character Issue (drop down 1) > Crashing / stuck loading (drop down 2) > click Next: Add issue details.

    From there you should be able to fill out the information and submit the ticket.
    @Turelus - EU PC Megaserver
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • XxstevexX
    XxstevexX
    Soul Shriven
    Thanks Turelus - However, I have done that before and then selected, "find assistance" and presented with a few options. The options are; "ask community" "check wiki" and "email response." Problem is the Wiki's don't have information that can help me, and the "email response" link doesn't work! I've tried to click on it many times but nothing happens...

  • BlackSparrow
    BlackSparrow
    ✭✭✭✭✭
    Are you sure you're logged in? Logging into the forums does not log you into the support site. Check the upper right corner of the support page, under the blue "Buy Now" button. If it says "Log In" you need to log in with your game/account login and then use the web assistant again.

    If that's not the issue, try it in a different browser. Depending on what browser you use and what version it is, certain web scripts can go a little wonky.
    Edited by BlackSparrow on June 21, 2017 6:24PM
    Living vicariously through my characters.

    My Girls:
    "If you were trapped in your house for, say, a year, how would you pass the time?"

    Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
    Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
    Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
    Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
    Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
    Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
    Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
    Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
    Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
    Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
    Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
    Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
    Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
    Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
    Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
    Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
    Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"

    (Signature idea shamelessly stolen from Abeille.)
  • XxstevexX
    XxstevexX
    Soul Shriven
    definitely logged in - name is showing. I tried the old faithful fixes such as "turned it off and back on again" and even tried "blowing on it" :)

    Good call in the browser... Let me give that a try. Using IE and we all know how fantastic that browser is :)

  • XxstevexX
    XxstevexX
    Soul Shriven
    That seemed to have worked!! Ticket is logged! Thanks for the advice :)
  • XxstevexX
    XxstevexX
    Soul Shriven
    UPDATE** This has solved the issue - thanks everyone for the information. Anyone having issues with this website not working, please note that Internet Explorer is probably the issue

    Cheers
Sign In or Register to comment.