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The Elsweyr Chapter and Update 22 base game patch are now available to test on the PTS! You can read the full patch notes here https://forums.elderscrollsonline.com/en/discussion/468599

How do you log a ticket?

XxstevexX
XxstevexX
Soul Shriven
Hi gang,

I've been to the help.elderscrollsonline.com/support and I've navigated though the Web Assist trying to log a ticket however the "submit" and "provide feedback" buttons are un-selectable... Does anyone have any insight? My Character is stuck in a glitch screen and the "get me unstuck" option will not work because I'm booted from the server too quickly!

Appreciate all help!

Cheers,
  • Turelus
    Turelus
    Community Ambassador
    If you haven't already make sure you're logged into the support page, when you're on the screen where you select your platform there is a notification to log in just above the choices.

    The the choice string you want is. Platform > In-Game Support > Character Issue (drop down 1) > Crashing / stuck loading (drop down 2) > click Next: Add issue details.

    From there you should be able to fill out the information and submit the ticket.
    @Turelus - EU PC Megaserver
    :: Unofficial Forums FAQ :: MissBizz ESO Guides :: AlcastHQ Guides :: Tamriel Foundry Forums :: UESP ESO Page :: ESO Sets :: Woeler Tank Guides :: ESO Community Discord ::
    "Don't count on others for help. In the end each of us is in this alone. The survivors are those who know how to look out for themselves."
  • XxstevexX
    XxstevexX
    Soul Shriven
    Thanks Turelus - However, I have done that before and then selected, "find assistance" and presented with a few options. The options are; "ask community" "check wiki" and "email response." Problem is the Wiki's don't have information that can help me, and the "email response" link doesn't work! I've tried to click on it many times but nothing happens...

  • BlackSparrow
    BlackSparrow
    ✭✭✭✭✭
    Are you sure you're logged in? Logging into the forums does not log you into the support site. Check the upper right corner of the support page, under the blue "Buy Now" button. If it says "Log In" you need to log in with your game/account login and then use the web assistant again.

    If that's not the issue, try it in a different browser. Depending on what browser you use and what version it is, certain web scripts can go a little wonky.
    Edited by BlackSparrow on June 21, 2017 6:24PM
    I am Queen of Typos. If you don't see "Edited by BlackSparrow" above this line, please assume my account has been taken over by scamps and react accordingly.

    My Girls:
    "Elsweyr, yay or nay?"

    Nephikah the Houseless, dunmer assassin: "If circumstances try to drive me there, maybe. Right now, it just sounds like a lot of sand in my boots."
    Swum-Many-Waters, elderly argonian healer: "The simple thought of it dries my scales. I ventured into Elsweyr long ago, but I may be getting too old to make the journey again."
    Silh'ki, khajiit warrior-chef: "This one looks forward to seeing her home sands again. Perhaps she will make her home village many fish sticks!"
    Peregrine Huntress, bosmer hunter: "I could do much with a good dragon hide."
    Lorenyawe, altmer mechanist: "I see little need to muck about some ancient tomb. Too much work to do elsewhere. No, that was not an intentional pun."
    Lorelai Magpie, breton thief: "Stealing from the Ban Daar is always a fun challenge. Sometimes, they steal their stuff back!"
    Rasheda the Burning Heart, redguard knight: "While I try to stay at Swum-Many-Waters' side, the whispers of an undead threat worry me."
    Hex-Eye Azabi, khajiit daedric priestess: "Perhaps. The lady Mephala spins many webs, and I can see there being benefit in sending me into the path of an undead invasion."
    Yngva Stormhammer, nord bandit (reformed...ish): "I hear there will be dragons. I would be a disappointment to my Nord heritage if I did not try to slay them."
    Madam Argentia, dunmer aristocrat: "I have little desire to waltz across the desert for weeks at a time. It's terrible for the complexion."
    Mazie gra-Bolga, orc scout: "Uh... I'm kinda busy up in Wrothgar, sorry!"
    Felicia the Wanderer, imperial witch-for-hire: "The Khajiit usually throw some nice contracts my way. I'm sure Jimila will have something that will take me there."
    Calico Jaka-dra, retired khajiit pirate: "This one is happy to check back on her homeland after grand adventures drew her away! Let the kittens call her -dra instead of -daro now!"
    Shimmerbeam, blind altmer psijic: "My lady Meridia does detest the undead. I may need to sneak out on my duties on Artaeum to address it."

    (Signature idea shamelessly stolen from Abeille.)
  • XxstevexX
    XxstevexX
    Soul Shriven
    definitely logged in - name is showing. I tried the old faithful fixes such as "turned it off and back on again" and even tried "blowing on it" :)

    Good call in the browser... Let me give that a try. Using IE and we all know how fantastic that browser is :)

  • XxstevexX
    XxstevexX
    Soul Shriven
    That seemed to have worked!! Ticket is logged! Thanks for the advice :)
  • XxstevexX
    XxstevexX
    Soul Shriven
    UPDATE** This has solved the issue - thanks everyone for the information. Anyone having issues with this website not working, please note that Internet Explorer is probably the issue

    Cheers
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