dual core CPUs dropped without Announcement

kunquatb16_ESO · June 2017

SirCritical wrote: »

kunquatb16_ESO wrote: »

"Your card only has two cores...

Card?!

Yea... I'm starting to think they've just fobbed me off coz they don't want to provide customer support...

Sharee · June 2017

SirCritical wrote: »

kunquatb16_ESO wrote: »

"Your card only has two cores...

Card?!

That's what you get when you outsource your customer support to India

FleetwoodSmack · June 2017

Running a dual core myself that is well under the minimum requirements posted on the support page, I'm still able to complete veteran trials, PvP, and do other things (@ 20-30 frames unless it's Cyrodiil antics per usual). Either you're severely out of date or there's something more at work here perhaps.

Either way, if this is actually true, @ZOS_GinaBruno @ZOS_JessicaFolsom y'all remember that transparency stuff I told you guys as a company you need to follow through with? This is part of that. Though I'm sure Blizzard will like the business.

Judas Helviaryn · June 2017

kunquatb16_ESO wrote: »

ShedsHisTail wrote: »

Did they actually drop dual core support? Or are you having technical difficulties and blaming them?

Have they confirmed having dropped dual core anywhere? Perhaps your hardware is the problem. Are all your drivers current? Etc.

from the support emails

"Your card only has two cores, the requirement for the AMD side of CPU's is four cores."
"It seems like your CPU is out of date and is not compatible with the Morrowind release. I am sorry if this was not the news to hear but we are unable to provide technical support for unsupported CPU's."

Yes, all drivers up to date.

Can you post a screenshot of that support reply, without revealing your personal info? I'd be very interested in verifying this, as I'm having a very hard time believing any support service would word it that way.

Rhoric · June 2017

People have been telling you over and over dualcore is still supported and that it has not been dropped. It is a problem on your end with your system. I have a quadcore laptop and game plays just fine on 64bit

kunquatb16_ESO · June 2017

Judas Helviaryn wrote: »

kunquatb16_ESO wrote: »

ShedsHisTail wrote: »

Did they actually drop dual core support? Or are you having technical difficulties and blaming them?

Have they confirmed having dropped dual core anywhere? Perhaps your hardware is the problem. Are all your drivers current? Etc.

from the support emails

"Your card only has two cores, the requirement for the AMD side of CPU's is four cores."
"It seems like your CPU is out of date and is not compatible with the Morrowind release. I am sorry if this was not the news to hear but we are unable to provide technical support for unsupported CPU's."

Yes, all drivers up to date.

Can you post a screenshot of that support reply, without revealing your personal info? I'd be very interested in verifying this, as I'm having a very hard time believing any support service would word it that way.

I can, it'll take some time, I'll need to remove names of support staff ect too. I need coffee for that kind of work XD

FleetwoodSmack · June 2017

Rhoric wrote: »

People have been telling you over and over dualcore is still supported and that it has not been dropped. It is a problem on your end with your system. I have a quadcore laptop and game plays just fine on 64bit

That and I'm running a 3.5 GHz Dual Core. I'm weeeeeeeeeeeeell under the requirements with my GPU too. The only thing I have is the occasional particle issue. However transparency would be nice so people can choose to unsub if they can no longer play the game. Instead it's all "You can't play the game AND I get your money." It's a double screw of the pooch when you're gaming on a budget. I get it, but for clarification I tagged Gina and Jessica because apparently ZoS can't learn from it's mistakes.

Edit; Apparently they did, but it wasn't out in the open again and treated like a quick memo. ZoS needs to start prioritizing these types of announcements.

Doctordarkspawn · June 2017

Seems like they dropped support for very old AMD CPU's if I'm reading some stuff correctly.

...I dont particularly see why. Then again, this is just like it was when ESO abruptly dropped support for all older machines that couldn't run direct x 11 natively. It made no sense then, it makes no sense now.

This is assuming, however, they've actually done this. OP, It'd be nice to get that screenshot.

kunquatb16_ESO · June 2017

@Judas Helviaryn @Doctordarkspawn

http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg
http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg

Edit: How do you tag someone with a space in their username?

FleetwoodSmack · June 2017

Update; Did a full on check- my CPU seems to meet the system requirements based on several tests the only thing that came back that I need to upgrade is my GPU. AMD dual cores haven't been knocked off according to the tests with the updated Morrowind requirements (as I'm running an AMD dual core). So there's that.

Judas Helviaryn · June 2017

kunquatb16_ESO wrote: »

@Judas Helviaryn @Doctordarkspawn

http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg
http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg

Edit: How do you tag someone with a space in their username?

Thank you. This is appalling, but now that I consider they hire out their customer support, it's starting to make sense that such an email would appear as unprofessional as it does.

@ZOS_GinaBruno @ZOS_JessicaFolsom

This is a rather shocking move, to exclude all dual core processors on the AMD side of the line.

http://www.elderscrollsonline.com/en-us/news/post/2017/05/02/pcmac-system-requirements-for-eso-morrowind

Shouldn't this have been posted as a sticky on the general forum where word gets around fastest to your playerbase, which I assume is the entire point of news posts in the first place?

This screams the DirectX scuff all over again.

Whether this is a gross miscommunication from an employee of the company, or legitimate, it's just beyond disappointing.

idk · June 2017

kunquatb16_ESO wrote: »

Giles.floydub17_ESO wrote: »

kunquatb16_ESO wrote: »

Giles.floydub17_ESO wrote: »

Minimum requirement for the CPU is an i3 540 which is a dual core. Below is a link to the page with the information.

http://www.elderscrollsonline.com/en-us/news/post/2017/05/02/pcmac-system-requirements-for-eso-morrowind

Support claims that they dropped dual core, but I still can't find any announcements about it.

Odd since that page shows it was updated just last month and @Kiwi noted in a page above that they played ESO on a dual core today.

The one things about first level of support is they are generally not very knowledgeable and that is fairly normal with and help desk situation. Try asking for a supervisor or tier two for better clarification. It is worth asking.

I assume you have repaired. The issue also could have to do with corruption on your PC. Files get messed up overtime and whatever and I am guessing you have had that PC for a long time.

Yea, they drop AMD dual cores according to support, but even now, specifically searching for it, can't find any mention of it anywhere.

PC has been reinstalled a few times since bought. I doubt a windows installation could last 7 years XD

My posts were based on your OP. You did not mention it was AMD processors that were involved with this change which makes a big difference.

Sorry to hear about your predicament. Hope you can get back into the game soon.

kunquatb16_ESO · June 2017

Judas Helviaryn wrote: »

kunquatb16_ESO wrote: »

@Judas Helviaryn @Doctordarkspawn

http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg
http://i1100.photobucket.com/albums/g416/gimpanzee/Screenshot-2017-06-11-08.31_zpsgwpop1ft.jpg

Edit: How do you tag someone with a space in their username?

Thank you. This is appalling, but now that I consider they hire out their customer support, it's starting to make sense that such an email would appear as unprofessional as it does.

@ZOS_GinaBruno @ZOS_JessicaFolsom

This is a rather shocking move, to exclude all dual core processors on the AMD side of the line.

http://www.elderscrollsonline.com/en-us/news/post/2017/05/02/pcmac-system-requirements-for-eso-morrowind

Shouldn't this have been posted as a sticky on the general forum where word gets around fastest to your playerbase, which I assume is the entire point of news posts in the first place?

This screams the DirectX scuff all over again.

Whether this is a gross miscommunication from an employee of the company, or legitimate, it's just beyond disappointing.

Even that news page specifically states they're not changing the requirements, just clarifying.

Rhoric · June 2017

What's funny is my laptop is a quadcore AMD

Phinix1 · June 2017

The first rule of duel core is...

kunquatb16_ESO · June 2017

Phinix1 wrote: »

The first rule of duel core is...

Multi-thread

Draqone · June 2017

This game isn't exactly mutlithreaded anyway, I don't see how they could "drop" support for multiple cores. It's just that your PC is getting old and it's starting to not function correctly, OP. Sorry.

EvilKiwi · June 2017

What CPU do you have? I run a dual core and the game works perfectly fine. I have no problems at all. It's gotta be that your CPU is outdated.

Sevalaricgirl · June 2017

I'm playing on a i5 dual core and it's playing fine, a little laggy but that's mostly my fault for not venting my laptop. (Usually play on my beast of a desktop at 4k)

Rinmaethodain · June 2017

Can you upload screenshoots on some normal image hosting that doesn't force people to change their habits in intrusive way?

Invincible · June 2017

7700hq here and the game runs smooth as butter. Probably one of the best optimized MMOs I've ever played.

Franieck · June 2017

I was running into similar problems on my rig I guess... It turned out that my laptop was "overheating" because the termal paste was dry. My laptop, for example, starts throttling once its temps reach 76C, so anytime my laptop would reach 76C, the GPU would throttle down from 1124 MhZ to 600 Mhz and I would get awful stutter. Additionally, you may be facing issues with windows. I had huge fps drops where my Hard Disk would work at 100% out of the blue and it was basically due to not updating windows and causing conflicts with ESO. For some reason ESO is the only game that craps out from time to time due to windows conflicts or Microsoft Visual Studio C++ issues. Make sure you update your softwares!
edit: i contacted customer support and it was completely useless (again). Seriously, don't bother relying on them. Worst CS in any MMO I've played so far.

BTW; I have an Intel7 4510U and I get solid 40 fps everywhere but crowded cities

Darkstorne · June 2017

kunquatb16_ESO wrote: »

DaiKahn wrote: »

Personofsecrets wrote: »

SHADOW2KK wrote: »

Try upgrading OP?

Not our problem if you cannot have the tech to play properly,

very cruel

Mayhaps, but SHADOW2KK's comment does have some truth to it

There are many out there (OP excluded) that expect graphically/CPU/RAM intense games to run on their potato when that is not realistic

I thought I had more time, so kept frittering my wealth on luxuries such as food and shoes. Looking to upgrade to https://www.amazon.co.uk/AMD-FD8300WMHKBOX-CPU-Desktop-Processor-x/dp/B00TR8YL4W/ref=sr_1_3?ie=UTF8&qid=1497154685&sr=8-3&keywords=AMD+FX-8300+Eight-Core but will take a couple of months to get the cash

It will take you two or more months to save up... £90?

Dual cores have been considered dated tech for the better half of a decade now. I wouldn't give ZOS much of a hard time over this. It's a game that runs on current gen consoles and, like all MMOs, has made it clear that system requirements are likely to change as time goes on. And to be fair they do have a quad core CPU listed as their recommended spec for Morrowind, with a hyperthreaded dual core (so 4 threads) listed as their minimum. These specs were released weeks before the game went live.

Elsonso · June 2017

I just want to post this here for thought:

(From: https://forums.elderscrollsonline.com/en/discussion/341158/official-discussion-thread-for-pc-mac-system-requirements-for-eso-morrowind )

This is the official discussion thread for the blog article PC/Mac System Requirements for ESO: Morrowind. With Morrowind launching in just a few weeks, we want to make sure you'll be ready to dive straight into the action. Please note that we aren't changing any of the requirements at this time from what's currently needed, but merely clarifying exactly what's necessary to play.

They either dropped dual core on AMD a long time back, or they did make a change with Morrowind that did not make it into the comments that Gina made.

Sigma957 · June 2017

Might be the video card playing up, does it support dx11? before upgrading my pc i had an old dual core and nvidia 600 series card and ESO ran ok on low settings but at 32 bit. I think ESO is now only 64bit but could be wrong.

Franieck · June 2017

Sigma957 wrote: »

Might be the video card playing up, does it support dx11? before upgrading my pc i had an old dual core and nvidia 600 series card and ESO ran ok on low settings but at 32 bit. I think ESO is now only 64bit but could be wrong.

You cant still play the 32 bit version.

FleetwoodSmack · June 2017

Sigma957 wrote: »

Might be the video card playing up, does it support dx11? before upgrading my pc i had an old dual core and nvidia 600 series card and ESO ran ok on low settings but at 32 bit. I think ESO is now only 64bit but could be wrong.

It has both 32 and 64bit applications.

I doubt they dropped support on AMD dual cores. Looking at another thread here made by the OP as well. The requirements he quotes here is not the same as the requirements that came out AFTER the Thieves Guild update. So either it's been doing it this whole time or the OP's just now coming back to the game.

Skjoldur · June 2017

kunquatb16_ESO wrote: »

ShedsHisTail wrote: »

Did they actually drop dual core support? Or are you having technical difficulties and blaming them?

Have they confirmed having dropped dual core anywhere? Perhaps your hardware is the problem. Are all your drivers current? Etc.

from the support emails

"Your card only has two cores, the requirement for the AMD side of CPU's is four cores."
"It seems like your CPU is out of date and is not compatible with the Morrowind release. I am sorry if this was not the news to hear but we are unable to provide technical support for unsupported CPU's."

Yes, all drivers up to date.

I wonder how they optimize that they don't use a second core but can handle 4+. Should be an easy thing to have at least a few threads running on the second core.

JasonSilverSpring · June 2017

lordrichter wrote: »

I just want to post this here for thought:

(From: https://forums.elderscrollsonline.com/en/discussion/341158/official-discussion-thread-for-pc-mac-system-requirements-for-eso-morrowind )

This is the official discussion thread for the blog article PC/Mac System Requirements for ESO: Morrowind. With Morrowind launching in just a few weeks, we want to make sure you'll be ready to dive straight into the action. Please note that we aren't changing any of the requirements at this time from what's currently needed, but merely clarifying exactly what's necessary to play.

They either dropped dual core on AMD a long time back, or they did make a change with Morrowind that did not make it into the comments that Gina made.

I was wondering about this as well. My search guess turned up that it used to just list 2GHz dual core as minimum. It is not clear when they changed it to specify specific Intel and AMD minimum processors.

Either way they did announce these minimums before launch even if they incorrectly started no changes.

Edit: I did a Google search of the ESO web site and could find no reference to the AMD A6-3620 until the early May announcement. I think they did update the minimum after all.

Romo · June 2017

IndyWendieGo wrote: »

Sigma957 wrote: »

Might be the video card playing up, does it support dx11? before upgrading my pc i had an old dual core and nvidia 600 series card and ESO ran ok on low settings but at 32 bit. I think ESO is now only 64bit but could be wrong.

It has both 32 and 64bit applications.

I doubt they dropped support on AMD dual cores. Looking at another thread here made by the OP as well. The requirements he quotes here is not the same as the requirements that came out AFTER the Thieves Guild update. So either it's been doing it this whole time or the OP's just now coming back to the game.

Current minimum AMD spec is: AMD A6-3620
Which is a quad core, dirt cheap item.
Prior spec was basically any "2.0 Dual core"