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Yarlenzey
✭✭✭✭
I have now being trying to access the product 'Elder Scrolls online' for over ninety minutes.
When I say 90 minutes, that means 10:00 PM-11:30Pm locally.
I DEMAND an answer from Zenimax Online as to why this company views this situation as acceptable.
n.b. Unless you are an employee of ZOS, then it is unlikely that you'll know what you're talking about should you choose to post a reply.
When I say 90 minutes, that means 10:00 PM-11:30Pm locally.
I DEMAND an answer from Zenimax Online as to why this company views this situation as acceptable.
n.b. Unless you are an employee of ZOS, then it is unlikely that you'll know what you're talking about should you choose to post a reply.
I got suspenders for saying "Testicular Mass" instead of "Balls". like, rilly.
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WhitePawPrints✭✭✭✭✭
✭If you are having difficulties accessing the game, then it is best to submit a support ticket.
And you've failed to provide any sort of relevant information that would aid in identifying the problem.12 -
Keep_Door✭✭✭✭✭I cant help but lol at the DEMAND!!!!
Like who do you think you are?
Maybe check to see if your router is plugged in.16 -
Yarlenzey✭✭✭✭
Not an employee then?n.b. Unless you are an employee of ZOS, then it is unlikely that you'll know what you're talking about should you choose to post a reply.
I haven't failed anything. I have made it clear in numerous other posts. The error message that I get is:WhitePawPrints wrote: »And you've failed to provide any sort of relevant information that would aid in identifying the problem.
"connection timed out due to inactivity" - it's REALLY difficult to be active if the login process does not complete.
Anyway, why aren't you playing?
I got suspenders for saying "Testicular Mass" instead of "Balls". like, rilly.0 -
BlackSparrow✭✭✭✭✭
✭Not an employee, but you're not likely to get one who can help you on these forums. Here's a response I wrote recently to someone having the same issue:BlackSparrow wrote: »Yikes.
Infinite loading screens seem to hit random players every now and then... sorry to hear your friend you got bit by the bug!
It usually seems to be a sign of something wrong with the install. Since you've repaired, the next step would be to delete the game and try a full reinstall. It takes forever though. >_< What platform are you on? If PC, you can use the Repair utility in the launcher (some people report it takes multiple repairs to resolve the issue). Not sure if that's utility consoles have. If that doesn't work, a full reinstall may be in order.
Here are a couple threads on this I found by plugging "Infinite Load" into the Search bar. Click on them to give them a browse and see if anyone found another solution:- Infinite Load screen after patch
- Infinite loading screen after recent patch 3/20/2017 (Resolved)
- cannot reach character select, stuck in infinite loading screen
If all else fails, have him submit a support ticket here. Note that the first response will likely be an auto-response. You'll need to read the email carefully, and if it says to respond if you're still having the issue, make sure you respond to keep the ticket open! Eventually, you'll get an actual person on the tech support team who can help you through it.
Good luck!
Edited by BlackSparrow on June 10, 2017 2:58PMLiving vicariously through my characters.
My Girls:"If you were trapped in your house for, say, a year, how would you pass the time?"
Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"
(Signature idea shamelessly stolen from Abeille.)1 -
Yarlenzey✭✭✭✭
I am a customer of this company. I have spent in excess of $700 on content that the supplier indicates is "instantly accessible"; and as such, I am not entitled to a refund. I accepted the 'no refund' part, based on the INSTANT ACCESS part.Like who do you think you are?
Therefore, I have every right to DEMAND that access to the product that I have paid to use. Do you understand capitalism?
Why would I do that?Maybe check to see if your router is plugged in.
If I can post here, it's a reasonable hypothesis that my router; my ISP; and the rest of the internet are working as expected. This also demonstrates the likelihood that the problem is the login server end; and not in between.
In terms of my own 'infrastructure', I actually went offline about 8 hours ago and ran some standard maintenance tasks on my PC, just in an effort to see if there was actually something wrong at my end. Everything is in good order until I try to login.
Did you have any other useful suggestions?
Thanks for fulfilling the prophecy:
it is unlikely that you'll know what you're talking about
I got suspenders for saying "Testicular Mass" instead of "Balls". like, rilly.0 -
Keep_Door✭✭✭✭✭
I am a customer of this company. I have spent in excess of $700 on content that the supplier indicates is "instantly accessible"; and as such, I am not entitled to a refund. I accepted the 'no refund' part, based on the INSTANT ACCESS part.Like who do you think you are?
Therefore, I have every right to DEMAND that access to the product that I have paid to use. Do you understand capitalism?
Why would I do that?Maybe check to see if your router is plugged in.
If I can post here, it's a reasonable hypothesis that my router; my ISP; and the rest of the internet are working as expected. This also demonstrates the likelihood that the problem is the login server end; and not in between.
In terms of my own 'infrastructure', I actually went offline about 8 hours ago and ran some standard maintenance tasks on my PC, just in an effort to see if there was actually something wrong at my end. Everything is in good order until I try to login.
Did you have any other useful suggestions?
Thanks for fulfilling the prophecy:
it is unlikely that you'll know what you're talking about
Actully yeah i do have more useful suggestions.
Did you pay your internet bill?
Spot the b8 m8.3 -
WhitePawPrints✭✭✭✭✭
✭
Not an employee then?n.b. Unless you are an employee of ZOS, then it is unlikely that you'll know what you're talking about should you choose to post a reply.
I haven't failed anything. I have made it clear in numerous other posts. The error message that I get is:WhitePawPrints wrote: »And you've failed to provide any sort of relevant information that would aid in identifying the problem.
"connection timed out due to inactivity" - it's REALLY difficult to be active if the login process does not complete.
Anyway, why aren't you playing?
You can go to Zenimax headquarters and make the same demands for answers by employees. You won't get an employee though, just their security. An employee will respond with the exact same, to detail your error so that the issue can be diagnosed properly.
Timed out logging in can be due to a variety of issues, and as such this is a limited case it does not sound like a server issue. @Keep_Door probably has the right of it.0 -
Tandor✭✭✭✭✭
✭✭✭✭✭I could certainly come up with a useful suggestion, but I'd prefer to keep my forum account.9 -
BuddyAces✭✭✭✭✭
✭Hrm. This is goin to be a fun thread. I have the popcorn.They nerfed magsorcs so hard stamsorcs felt it,lol - Somber97866
I'm blown away by the utter stupidity I see here on the daily. - Wrekkedd1 -
Sigtric✭✭✭✭✭
✭✭✭✭✭
I am a customer of this company. I have spent in excess of $700 on content that the supplier indicates is "instantly accessible"; and as such, I am not entitled to a refund. I accepted the 'no refund' part, based on the INSTANT ACCESS part.Like who do you think you are?
Therefore, I have every right to DEMAND that access to the product that I have paid to use. Do you understand capitalism?
Why would I do that?Maybe check to see if your router is plugged in.
If I can post here, it's a reasonable hypothesis that my router; my ISP; and the rest of the internet are working as expected. This also demonstrates the likelihood that the problem is the login server end; and not in between.
In terms of my own 'infrastructure', I actually went offline about 8 hours ago and ran some standard maintenance tasks on my PC, just in an effort to see if there was actually something wrong at my end. Everything is in good order until I try to login.
Did you have any other useful suggestions?
Thanks for fulfilling the prophecy:
it is unlikely that you'll know what you're talking about
You also agreed to a license agreement and terms of use stating there is no guarantee of up-time or availability.
You instantly attacked all forum users who might have had an answer in your first post.
You'll get further in life not being such a s'wit.
Stormproof: Vibeke - 50 EP mDragonknight | Savi Dreloth - 50 EP Magsorc | Sadi Dreloth - 50 EP Magblade | Sigtric Stormaxe - 50 EP Stamsorc | Valora Dreloth - 50 EP Magplar | Sigtric the Unbearable 50 EP Stam Warden
Scrub: Chews-on-Beavers - 50 EP DK Tank | Vera the Wild - 50 EP magicka Warden | Sigtric the Axe - 50 EP Dragonknight Crafter | Sigtric the Blade - 50 EP Lost Nightblade | Sigtric the Savage - 50 EP magicka Templar | Vibeka Shadowblade - 50 Ep Stealthy Ganky Nightblade |
Show Me Your Dunmer
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Kildayen✭✭✭✭✭I love demands!
I'm not an employee of ZOS, but I will ask an obvious question that everyone has failed to ask so far.
Have you tried to L2P? That might just fix your problem. Hope it helps!1 -
Yarlenzey✭✭✭✭OutLaw_Nynx wrote: »So angry
Not really. But I expect to get what I pay for, after all, we aren't communists. I also don't give to charities.
Here are some facts:- I can get to the character select screen. Proving without doubt that my router IS connected and that my bill IS paid.
- I can start a new character instantly. It then fails to load immediately into the starting location (bleakrock).
- I was subsequently able to run this character; but this isn't the character that I want to play.
- The character that I want to use is currently located in Sentinel.
We are now at 3hours, 30 minutes. I am still expecting ZOS to respond to this.
Anyone who thinks that they don't read these pages are somewhat naive.
The contract that I agreed to said INSTANT ACCESS. I demand it.I got suspenders for saying "Testicular Mass" instead of "Balls". like, rilly.0 -
Kildayen✭✭✭✭✭OutLaw_Nynx wrote: »So angry
Not really. But I expect to get what I pay for, after all, we aren't communists. I also don't give to charities.
Here are some facts:- I can get to the character select screen. Proving without doubt that my router IS connected and that my bill IS paid.
- I can start a new character instantly. It then fails to load immediately into the starting location (bleakrock).
- I was subsequently able to run this character; but this isn't the character that I want to play.
- The character that I want to use is currently located in Sentinel.
We are now at 3hours, 30 minutes. I am still expecting ZOS to respond to this.
Anyone who thinks that they don't read these pages are somewhat naive.
The contract that I agreed to said INSTANT ACCESS. I demand it.
Did you try to scan and repair ESO from the launcher?0 -
AlienatedGoat✭✭✭✭✭
✭✭✭✭✭I have now being trying to access the product 'Elder Scrolls online' for over ninety minutes.
When I say 90 minutes, that means 10:00 PM-11:30Pm locally.
I DEMAND an answer from Zenimax Online as to why this company views this situation as acceptable.
n.b. Unless you are an employee of ZOS, then it is unlikely that you'll know what you're talking about should you choose to post a reply.
If I was a ZOS employee, I'd ignore this entitled post and move on to someone who's asked for help a bit more graciously. Learn some tact.PC-NA Goat - Bleat Bleat Baaaa11 -
BlackSparrow✭✭✭✭✭
✭OutLaw_Nynx wrote: »So angry
Not really. But I expect to get what I pay for, after all, we aren't communists. I also don't give to charities.
Here are some facts:- I can get to the character select screen. Proving without doubt that my router IS connected and that my bill IS paid.
- I can start a new character instantly. It then fails to load immediately into the starting location (bleakrock).
- I was subsequently able to run this character; but this isn't the character that I want to play.
- The character that I want to use is currently located in Sentinel.
We are now at 3hours, 30 minutes. I am still expecting ZOS to respond to this.
Anyone who thinks that they don't read these pages are somewhat naive.
The contract that I agreed to said INSTANT ACCESS. I demand it.
Good to know! Be sure to include this stuff in your ticket.
If you can get into the game, this may be an issue with the character. This does tend to happen sometimes in overloaded zones (like Wrothgar and Reaper's March)... but I've rarely heard of Alik'r having an issue, as it's not generally a highly populated zone. At this point, I think your best chance is to submit a support ticket.
And sure, the mods will be keeping an eye on this thread in particular, and Gina, the community manager, may see it... but none of them are on the tech side of things, so can't help much with this issue. The most direct way to get the tech team's attention is to submit a ticket. They'll be able to ask much better question than anyone on the forums can, including Gina and the mods.Edited by BlackSparrow on June 10, 2017 3:46PMLiving vicariously through my characters.
My Girls:"If you were trapped in your house for, say, a year, how would you pass the time?"
Nephikah the Houseless, dunmer assassin: "I suppose I could use the break. I have a lot of business holdings now that need management."
Swum-Many-Waters, elderly argonian healer: "I think that I would enjoy writing a memoir."
Silh'ki, khajiit warrior-chef: "Would this one be able to go outside, to the nearby river? It's hard to fish without water!"
Peregrine Huntress, bosmer hunter: "Who is forcing me to stay inside, and where can I find them?"
Lorenyawe, altmer mechanist: "And why would I want to go outside in the first place? Too much to be done in the workshop."
Lorelai Magpie, breton master thief: "I'd go nuts. Lucky for me, I have a little experience sneaking out!"
Rasheda the Burning Heart, redguard knight: "I would continue my training to keep my skills sharp."
Hex-Eye Azabi, khajiit daedric priestess: "I suppose it would be lucky, then, that I built a shrine to Mephala in my backyard."
Yngva Stormhammer, nord bandit (reformed...ish): "I hate being inside even when I'm not forced to be. GET. ME. OUT."
Madam Argentia, vampire dunmer aristocrat: "I suppose it would be more of the same. I have a rather... contentious relationship with the sun."
Mazie gra-Bolga, orc scout: "Uh... I'd have to house train my bear..."
Felicia the Wanderer, imperial witch-for-hire: "What Lorelai said."
Calico Jaka-dra, retired khajiit pirate: "This one would like a rest from her grand adventures. Her jewel shop runs out of stock!"
Shimmerbeam, blind altmer psijic: "Provided that I am confined to Artaeum, I do not think I will want for things to occupy my time."
Shauna Blackfire, redguard necromancer: "Sounds like paradise. I hate people."
Kirniel the Undying, cursed bosmer warrior: "I would feel useless, not being able to fight."
Echoes-from-Dragons, argonian who thinks she's a dragon: "All the better to count my hoard!"
(Signature idea shamelessly stolen from Abeille.)0 -
Sigtric✭✭✭✭✭
✭✭✭✭✭Here's your contract:
ZENIMAX, ITS LICENSORS AND RESELLERS DO NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR GUARANTEES TO YOU REGARDING ANY SERVICE, INCLUDING, BUT NOT LIMITED TO, THE QUALITY, FUNCTIONALITY, AVAILABILITY, ACCESSIBILITY OR PERFORMANCE OF A SERVICE. EACH SERVICE IS PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS.
Have you actually tried.. a support ticket? You know? Where you go to get help?
Stormproof: Vibeke - 50 EP mDragonknight | Savi Dreloth - 50 EP Magsorc | Sadi Dreloth - 50 EP Magblade | Sigtric Stormaxe - 50 EP Stamsorc | Valora Dreloth - 50 EP Magplar | Sigtric the Unbearable 50 EP Stam Warden
Scrub: Chews-on-Beavers - 50 EP DK Tank | Vera the Wild - 50 EP magicka Warden | Sigtric the Axe - 50 EP Dragonknight Crafter | Sigtric the Blade - 50 EP Lost Nightblade | Sigtric the Savage - 50 EP magicka Templar | Vibeka Shadowblade - 50 Ep Stealthy Ganky Nightblade |
Show Me Your Dunmer
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Reverb✭✭✭✭✭
✭✭✭✭✭You've stated that you only want a response from Zeni employees, thereby discounting the very knowledgeable posters on the forum who stand a good chance of being able to help you.
You are very unlikely to receive a knowledgeable response from Zeni based on a forum post. The best you'll get is the attention of a moderator, and they aren't empowered to do more than moderate these forums. Especially on weekends, the community managers and other higher ups won't be here unless there's a widespread outage.
Either open a support ticket with a very detailed explanation of your issues, and what you've tried so far to resolve them, or stop being so combative, and open yourself up to assistance from other posters.Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche0 -
Uncle_Sweetshare✭✭✭✭
PC | NA | EP Uninstalled and refunded. I'm just here to laugh at ZOS.
Candy, candy, he makes so much.
Click Here! >>> Do you have a moment to talk about our lord and savior, Battlegrounds? <<< Click Here!0 -
Uncle_Sweetshare✭✭✭✭I've been asking them to acknowledge my Battlegrounds thread for 10 days now, maybe that's where I went wrong... I need to DEMAND they acknowledge it.PC | NA | EP Uninstalled and refunded. I'm just here to laugh at ZOS.
Candy, candy, he makes so much.
Click Here! >>> Do you have a moment to talk about our lord and savior, Battlegrounds? <<< Click Here!2 -
Rinmaethodain✭✭✭✭✭
✭Screams and shouts demands because game does not work.
Does not post any specific error or screenshoot to summarise problem.
Im not saying its PEBCAK but it could be PEBCAK2
This discussion has been closed.