Too much maintenance...

VeenixO · May 2017

hagermanj wrote: »

VeenixO wrote: »

So I have been playing this game for about a week and a half and already had 3 times maintenance...
I think this is way too much! Instead of making crappy updates maybe they can first test things out on the test server, patch that stuff and after a month or so upload the update to the real servers. Then a week or two after the real update they can patch the issues that appear on the real server and then focus on the next real update.

It is so annoying that there is so much maintenance... create a good patch or test it first on test servers on don't make updates at all... it is as simple as that... Take an example of other mmorpgs like WoW... Seriously I love this game but the company behind it sucks. Sometimes I wish Blizzard would buy this game, atleast then we would have a normal update and maintenance routine and some good customer service (which also sucks atm... 2-3 days to fix a problem that already popped up a few years ago and not even letting the players know how things are going is just crazy..)

Sorry if it seems like I am whining atm but this really is a big issue. I really hope this will change so that players can just play the game like they should instead of having 2-3 times maintenance in a week...

What do you guys think about this?

Just wondering if you were on the PTS to help test, and if you were did you find all the problems.

Right now I don't have enough space on my pc to install the PTS as well but will do as soon as I upgrade my gaming pc again

And if you mean the "did you find all the problems" thingy as in: try find all problems you won't be able to, well there are a whole bunch of people testing stuff out so I do think a lot of problems can be found on the test server alone

Sigma957 · May 2017

If there is ever a hotfix the severs don't come down in eso, this is just a regular server maintenance, generally once a week unless something **** up.

Betsararie · May 2017

Sigma957 wrote: »

If there is ever a hotfix the severs don't come down in eso

There was a hotfix just last week that resulted in the servers coming down for about 2 hours. lol

Illurian · May 2017

Turelus wrote: »

Oxz wrote: »

essi2 wrote: »

@VeenixO

Are you new to MMOs/Always Online Games?

I don't get it.

I play MMo since 1999 and T4c and it's the first time i get mad about maintenance.

In Europe i can't play on Monday (my day off) because they don't care it's in the middle of the day. Same for the hotfix, the last was about something like 6+ hours.

It's way too much.

Most people are at work or would have classes during the EU times.

If you're unemployed use the downtime to do some job search (this is what I did when between jobs and playing ESO).
If you're a student with no classes, do some study work.
If you're working from home, do some job work.
If you're none of the above, feel lucky you have so much free time in your life.

I will never understand responses like this.

Do you not think that people schedule their lives themselves? Whose high horse did you steal to sit on? Some people don't work 9 - 5. Some people don't work Mon - Fri. Pontificating and making it sound like they are a waste of life because of it is hilariously presumptuous and disgustingly entitled on your side.

While maintenance is understandable, it is simply wrong to say that ESO has the average downtime for maintenance in comparison to other MMOs.

Sigma957 · May 2017

Wasn't for the pc unless they ddin't put it in the patch forums as the only one there was for consoles.

TheValar85 · May 2017

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Because this is not Blizzard and this game engine and design engine is way different then wow or hots, or d3, or sc, or ow, and hs. And the game files, pluss the hardwear set up is also way different then what Blizzard uses. Please rember, not every mmo works in that way what Blizzard use. And also source codes are different to, the schedule are not the same. they have a technical reasion why they cannot do the maintances as other companies do.

For Example BW with the SWTOR they do they maintances in every tuesday in the middle of the day 14:00-06:00 PM EU time. that time period is the most traficked one.
So trust me that fustration what the palyers experiance from them is way worst then your compliments

Pluss sometimes they just doing almost 16 hour maintances, in the middle of the week. And tehy dont even apologies. they say in the anoucnemts the maintance is only takes 4 hour but eventualy it mostly ends up with 8, 10, 16, and 24 hour. BEcause tehy are lame as F...
And that game is also an mmo, and it dosent requier that long ass maintance. within 3 hour everything will be fine. (if they know how to do it ofc and not trying to mess up the whole game) wich is always happens with SWTOR.
One patch cames out to fix something, and old bug came back and F..up the whole game, because the engine is soooo unstabel they know that cos teh forums are flooded with them sooo

ZOS is obviusly doing a waaay beter job then SWTOR and so on.

Betsararie · May 2017

Sigma957 wrote: »

Wasn't for the pc unless they ddin't put it in the patch forums as the only one there was for consoles.

It was for PC.

Think they said it was for something like fixing the BG queue but I don't believe it actually ended up fixing anything.

VeenixO · May 2017

TheValar85 wrote: »

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Because this is not Blizzard and this game engine and design engine is way different then wow or hots, or d3, or sc, or ow, and hs. And the game files, pluss the hardwear set up is also way different then what Blizzard uses. Please rember, not every mmo works in that way what Blizzard use. And also source codes are different to, the schedule are not the same. they have a technical reasion why they cannot do the maintances as other companies do.

For Example BW with the SWTOR they do they maintances in every tuesday in the middle of the day 14:00-06:00 PM EU time. that time period is the most traficked one.
So trust me that fustration what the palyers experiance from them is way worst then your compliments

Pluss sometimes they just doing almost 16 hour maintances, in the middle of the week. And tehy dont even apologies. they say in the anoucnemts the maintance is only takes 4 hour but eventualy it mostly ends up with 8, 10, 16, and 24 hour. BEcause tehy are lame as F...
And that game is also an mmo, and it dosent requier that long ass maintance. within 3 hour everything will be fine. (if they know how to do it ofc and not trying to mess up the whole game) wich is always happens with SWTOR.
One patch cames out to fix something, and old bug came back and F..up the whole game, because the engine is soooo unstabel they know that cos teh forums are flooded with them sooo ZOS is obviusly doing a waaay beter job then SWTOR and so on.

Okay have to admit that sounds way worse xD but I just think that it is just a bit annoying to see update or maintenance or whatever messages so many times in a week and half. Especially as a new player you know?
When I wanted to install the game for the first time they had a problem with the installer after an update (they had the problem a few years ago as well) and that took a few days to fix. Just ignored it and gave the game a chance but I already experienced a lot of bugs with the group system (doesn't always tp to dungeon for example) and seeing so many updates or maintenance without seeing these big bugs and issues fixed is just frustrating to me.

Again I love this game, just think that ZOS has to change some things to the way they work.

Sigma957 · May 2017

Blanco wrote: »

Sigma957 wrote: »

Wasn't for the pc unless they ddin't put it in the patch forums as the only one there was for consoles.

It was for PC.

Think they said it was for something like fixing the BG queue but I don't believe it actually ended up fixing anything.

Who knows generally if they hotfix something the severs don't ,,,ahh I remember there generally isn't a download my bad lol

Betsararie · May 2017

Sigma957 wrote: »

Blanco wrote: »

Sigma957 wrote: »

Wasn't for the pc unless they ddin't put it in the patch forums as the only one there was for consoles.

It was for PC.

Think they said it was for something like fixing the BG queue but I don't believe it actually ended up fixing anything.

Who knows generally if they hotfix something the severs don't ,,,ahh I remember there generally isn't a download my bad lol

Yeah it was sometime last week and I coincidentally started a thread that lasted exactly 2 hours... lol.

Belidos · May 2017

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Erm, WoW has just as many downtimes, if not more. They have an hour long weekly downtime, just like here, and i remember when MoP came out, the EU server were down almost daily for hotfixes for over a month.

This is happening tomorrow on WoW:

BREAKING NEWS: THIS WEEK’S MAINTENANCE SCHEDULE
Game Start End Comments
World of Warcraft 31/05/2017, 05:00 - 31/05/2017, 06:00 Rolling Restarts
All times are in CEST.

Please follow @BlizzardCSEU_EN on Twitter for further updates.

As t you saying that nobody notices it, i take it you don't go on their forums then, because i've seen it turn into a front page of "is the server down, whys the game down, fedd the hamsters" in the past.

ChuckyPayne · May 2017

Yes too many. Unfortunately for most of the games like this or worse. It is only a good dream that it will ever be as comfortable as in GW2.

What I could realistically imagine:
- 2 server/platform => 2 maintenance/platform.
EU servers: 01:00 UTC - 05:00 UTC, during we sleep

Mysterieus · May 2017

Blanco wrote: »

Turelus wrote: »

(sorry Pacific timezone)

I am in the Pacific timezone and I get screwed out of a day a week. The maintenance cuts right into my playtime.

While I understand the need for maintenance, the timing is incredibly frustrating.

Personally I think the maintenance takes place at the worst time possible !!

If these geniuses at ZOS would just MOVE it back a couple hours. As I have proposed previously. Things would be much better, having a couple additional hours would make a big difference

Xbox One: North American and European megaservers for maintenance – May 31, 10:00 UTC (6:00AM EDT)

PlayStation®4: North American and European megaservers for maintenance – May 31, 10:00 UTC (6:00AM EDT)

Why can't it be at 6:00 AM like it is for console players. That is a more optimal time to be doing this. The most optimal time (for all time zones) somewhere around 7:00 or 8:00 AM EDT, IMHO.

No, this is not possible
Why not, because the EU client shares the same database as the US client. So you basically play the same client.
The only difference is that you connect to another database host.

If you make the EU maintance earlier, that means the US people can't play because they play an out of date client.
Same way if you switch both parties. The only proper solution is to divide both databases and clients. But then you also need to double the host. This lead to more costs and you know the rest.

Anyway, just enjoy the weather in the EU. Its lovely sunny, and we geeks need some burning sunlight.

Mirelurk · May 2017

Maintenance ... a blessed release from the endless dungeon queue (group formed, somebody refused, you are placed at the front of the queue ... group formed, somebody refused .... you are placed at the front of the queue ... x 100 times).

Skjoldur · May 2017

Come on, the guys manually doing the matchmaking for battleground queues need a break.

GnarlyMcGnasty · May 2017

There's a very simple solution for those that just can't handle the weekly maintenance: Find another game to play that has maintenance that suits your "needs."

Some are spouting WoW this, WoW that. WoW has been out for 12 1/2 years. If you played it "back in the day," instead of watching Sesame Street and Blues Clues, then you would know that they had lots of downtime for maintenance and hotfixes, and wouldn't be spouting off about maintenance in a 3 year old game. I've played games that have had maintenance twice a week.

And the "They're all MMORPG's" argument doesn't fly. Different equipment (servers) requires different servicing. Example: A truck with a diesel engine can't be treated the same as a truck with a gas engine.

So chill out. Relax. Go to bed. Go to school. Go for a walk. Read something. Watch a movie. Troll the forums..oh yeah, you did that one already.

Supportic · May 2017

So what we have here..
A player who is playing less than two weeks is telling us things like:
- " the company behind it sucks"
- "Instead of making crappy updates"

Seems totally legit.
Lets assume ZOS would test this "small crappy things" on the PTS. Who is going to test it and waste his time to go there and test this all small things? You?

C'mon.

GabiPavel · May 2017

Skjoldur wrote: »

Come on, the guys manually doing the matchmaking for battleground queues need a break.

Bwhahahah! Good one man! It's ok, this "maintenance" will solve everything

Desmes · May 2017

When MMO has server maintance what they actually do? Do they replace hardware on server machines or are they doing like defragmentation disks.

VeenixO · May 2017

Supportic wrote: »

So what we have here..
A player who is playing less than two weeks is telling us things like:
- " the company behind it sucks"
- "Instead of making crappy updates"

Seems totally legit.
Lets assume ZOS would test this "small crappy things" on the PTS. Who is going to test it and waste his time to go there and test this all small things? You?

C'mon.

The issues I have seen from playing one and a half week arent "small" like you say...
Just because I played one and a half week doesnt mean I know less about it then you do... been playing a lot, exploring a lot, did a lot of research about many things online to be prepared before I even started playing this game... So tell me... how much research have you done about character builds, game mechanics etc?

And fixing bugs and issues is never a waste of time... like wtf are you even saying?!

Turelus · May 2017

VeenixO wrote: »

Turelus wrote: »

VeenixO wrote: »

Turelus wrote: »

VeenixO wrote: »

Never noticed the WoW servers being down for a hotfix and I played i A LOT.

And I know ESO and WoW are different but they are both mmorpgs.

As I said, just because they're the same genre doesn't meant they made the same way at all.

That's like asking why a Mazda M3 can't beat a Mclaren F1's time on a track day, they're both cars right?

There is a whole list of reasons why ESO is not WoW and ZOS is not Blizzard. If Blizzard and WoW is so perfect why are you here again? Because you love ESO right? Sadly part of ESO is the downtimes, because that's how this game is.

So you either take WoW and Blizzard and their no downtimes but not the game you want to actually play, or you take ESO and ZOS and accept that it's not the perfect package but you love it any way.

Not saying they are made the same way. They shouldn't be but atleast ZOS can learn from other mmorpgs.

And to show you guys what I mean with the bad customer support and ZOS barely communicating:
https://forums.elderscrollsonline.com/en/discussion/344356/stuck-in-an-error-303-patcherror-unzipfail-repair-abort-invalid-memory-size-0-loop/p3

You linked to a thread page with 3 replies from Gina, followed by a reply on each of the next three pages and them announcing they'd deployed a fix for that issue and you say they're not communicating.

You know how many threads on here don't get a single answer? You could have at least linked one of them!

The thread page I linked was about a problem (which they apprently also had a few years ago). Took them 2-3 days to fix the problem (which is strange if they already had the same problem once). Gina ONLY replied 3 times... Didn't see anything on ESO twitter about the problem or any good updates about how the fixing of the problem was going. So I think that this is one of the best examples out there to show how bad the communication is and how bad ZOS is at solving a problem asap (again think about the fact that they had the same problem before... if it was something new then I would understand...)

A lot of people also complain on there about ZOS and their bad communication. Also about that it was something typical for ZOS to have small fixes and updates which don't even fix real issues and those small updates mostly bring up even more problems (read the replies on the thread yourself to see who said it if you want to know).

So yeah I do think that is the perfect example...

If that thread is your eveidence of bad communication dear Azura you're in for a shock with their regular communication.

I've had this debate (with ZOS employees as well) and after actually realising some things their communication isn't really any worse than others. I mean what do you want, tweets and facebooks updates like this.

Please. Show me an account run by developers where they live tweet every single little update in a bug fix over three days. I have only ever seen forums thread posts from community managers or devs for this, normally with a central locked thread by the devs updated with news, or a player made thread they chose as "the thread" with updates exactly like Gina did there.

If there isn't news to update what can they say just post every hour "still fixing it..." or as Gina posted on the forums before actually leave the forums and do some work.

TequilaFire · May 2017

https://youtu.be/6OdVYnnp0Uw
Nuff said! lol

VeenixO · May 2017

Turelus wrote: »

VeenixO wrote: »

Turelus wrote: »

VeenixO wrote: »

Turelus wrote: »

VeenixO wrote: »

Never noticed the WoW servers being down for a hotfix and I played i A LOT.

And I know ESO and WoW are different but they are both mmorpgs.

As I said, just because they're the same genre doesn't meant they made the same way at all.

That's like asking why a Mazda M3 can't beat a Mclaren F1's time on a track day, they're both cars right?

There is a whole list of reasons why ESO is not WoW and ZOS is not Blizzard. If Blizzard and WoW is so perfect why are you here again? Because you love ESO right? Sadly part of ESO is the downtimes, because that's how this game is.

So you either take WoW and Blizzard and their no downtimes but not the game you want to actually play, or you take ESO and ZOS and accept that it's not the perfect package but you love it any way.

Not saying they are made the same way. They shouldn't be but atleast ZOS can learn from other mmorpgs.

And to show you guys what I mean with the bad customer support and ZOS barely communicating:
https://forums.elderscrollsonline.com/en/discussion/344356/stuck-in-an-error-303-patcherror-unzipfail-repair-abort-invalid-memory-size-0-loop/p3

You linked to a thread page with 3 replies from Gina, followed by a reply on each of the next three pages and them announcing they'd deployed a fix for that issue and you say they're not communicating.

You know how many threads on here don't get a single answer? You could have at least linked one of them!

The thread page I linked was about a problem (which they apprently also had a few years ago). Took them 2-3 days to fix the problem (which is strange if they already had the same problem once). Gina ONLY replied 3 times... Didn't see anything on ESO twitter about the problem or any good updates about how the fixing of the problem was going. So I think that this is one of the best examples out there to show how bad the communication is and how bad ZOS is at solving a problem asap (again think about the fact that they had the same problem before... if it was something new then I would understand...)

A lot of people also complain on there about ZOS and their bad communication. Also about that it was something typical for ZOS to have small fixes and updates which don't even fix real issues and those small updates mostly bring up even more problems (read the replies on the thread yourself to see who said it if you want to know).

So yeah I do think that is the perfect example...

If that thread is your eveidence of bad communication dear Azura you're in for a shock with their regular communication.

I've had this debate (with ZOS employees as well) and after actually realising some things their communication isn't really any worse than others. I mean what do you want, tweets and facebooks updates like this.

Please. Show me an account run by developers where they live tweet every single little update in a bug fix over three days. I have only ever seen forums thread posts from community managers or devs for this, normally with a central locked thread by the devs updated with news, or a player made thread they chose as "the thread" with updates exactly like Gina did there.

If there isn't news to update what can they say just post every hour "still fixing it..." or as Gina posted on the forums before actually leave the forums and do some work.

Well that was a worldwide problem for everyone wanting to install the game after the update. Atleast they could have posted on twitter or someone else that they had problems but they didn't. The only place where they posted about that was a player created thread. A small message on the site, twitter or even the launcher saying they had issues and were fixing it would have been nice.

VeenixO · May 2017

Anyways think we have all wasted enough time on this xD

Some people seem to agree, some don't.

Still hope some things will change but propably not.

Carpe-Veritatem · May 2017

Haha! I do realize how annoying downtimes can be for players, but is it really reasonable to NOT expect there to be issues after a release as large as Morrowind? I think most gamers understand that unforseen bugs/issues can/will arise from any significant changes to the game, and are patient enough to endure the time needed to address them. Relax folks! Take a nice walk outside in the fresh air and come back when it's over. Don't sit stewing in frustration for something we have no control over.

GabiPavel · May 2017

These god damn hippies

Niliu · May 2017

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Blizzard has weekly maintenance as well dude...

CTSCold · May 2017

Wait you started playing about a week ago? So with the early access? And you don't expect maintenance in an early access?

Early access is basically just a much larger PTS test. Expect bugs and expect downtimes. Now if this was after June 6 it may be a different story.

Reverb · May 2017

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

You're quite wrong about this. Since you don't listen to people telling you that Blizzard does regular, downtime causing maintenance on their games, including WoW, I'll paste their current announcement. Go directly to the Blizzard website to confirm. Unless you've chosen not to receive notification (to enable your head-in-the-sand approach perhaps) you should be receiving these downtime notices if you play WoW.

BREAKING NEWS: THIS WEEK'S SCHEDULED MAINTENANCE
Game Start End
World of Warcraft
30 May 2017, 7:00 AM

30 May 2017, 9:00 AM

And look at that, also doing weekly maintenance today. What do you know.

zaria · May 2017

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

WOW have maintance, think its every second week or something, much like ESO.
The issue with ESO is the long downtime, had it been 10 minutes nobody would complain.

No idea why it takes so long, i assume its testing after update.