Too much maintenance...

VeenixO

So I have been playing this game for about a week and a half and already had 3 times maintenance...
I think this is way too much! Instead of making crappy updates maybe they can first test things out on the test server, patch that stuff and after a month or so upload the update to the real servers. Then a week or two after the real update they can patch the issues that appear on the real server and then focus on the next real update.

It is so annoying that there is so much maintenance... create a good patch or test it first on test servers on don't make updates at all... it is as simple as that... Take an example of other mmorpgs like WoW... Seriously I love this game but the company behind it sucks. Sometimes I wish Blizzard would buy this game, atleast then we would have a normal update and maintenance routine and some good customer service (which also sucks atm... 2-3 days to fix a problem that already popped up a few years ago and not even letting the players know how things are going is just crazy..)

Sorry if it seems like I am whining atm but this really is a big issue. I really hope this will change so that players can just play the game like they should instead of having 2-3 times maintenance in a week...

What do you guys think about this?

Emothic

The maintenances that your are refering too only happens once a week unless a critical issue has happen. These maintenances are actually server maintenances. They are not to fix any in game problem such as glitches or bugs. These are hardware maintenances that enable to keep the servers up and runing without any major issue. With out these maintenances the servers will crash and can stay down for days/weeks if not properly maintained. Every MMO does this because of the large amount of players they have on a single server frame.

What you are thinking of is something called a "hot fix". A hot fix is something that can happen several times a week that fixes in game problems such as bugs and glitches. However a hot fix is a quick update that can only take 5 - 10 minutes to complete. While a Server maintenance will take several hours to do.

essi2

@VeenixO

Are you new to MMOs/Always Online Games?

Sneaky-Snurr

essi2 wrote: »

@VeenixO

Are you new to MMOs/Always Online Games?

@essi2
That's most likely the case.

Shanjijri

https://forums.elderscrollsonline.com/en/discussion/75114/regular-maintenance-days-times

We know.

max_only

No. This is not enough maintenance. Please stop.

Every gd time istg.... smh

Graydon

VeenixO wrote: »

What do you guys think about this?

I think you are exaggerating and whining.

Don't panic! The game will be back online.

In the meantime, go outside, watch a movie, study, hang out with friends.

Turelus

VeenixO wrote: »

So I have been playing this game for about a week and a half and already had 3 times maintenance...
I think this is way too much! Instead of making crappy updates maybe they can first test things out on the test server, patch that stuff and after a month or so upload the update to the real servers. Then a week or two after the real update they can patch the issues that appear on the real server and then focus on the next real update.

It is so annoying that there is so much maintenance... create a good patch or test it first on test servers on don't make updates at all... it is as simple as that... Take an example of other mmorpgs like WoW... Seriously I love this game but the company behind it sucks. Sometimes I wish Blizzard would buy this game, atleast then we would have a normal update and maintenance routine and some good customer service (which also sucks atm... 2-3 days to fix a problem that already popped up a few years ago and not even letting the players know how things are going is just crazy..)

Sorry if it seems like I am whining atm but this really is a big issue. I really hope this will change so that players can just play the game like they should instead of having 2-3 times maintenance in a week...

What do you guys think about this?

It's about standard for an online game. EVE Online has daily maintenance, used to be an hour at a time as well.

It's not like ZOS run this at the worst possible time for everyone every week. They take the servers down during a period which effects the least number of people (sorry Pacific timezone) as EU people are normally at class/work and NA people are still sleeping or just getting up for work.

Would I love the servers online 24/7 no issues and never needing a patch for bug fixes? Sure, but the world ain't perfect and maintenance is part of online gaming.

As I always say, you have normally 6 days a week of uninterrupted gameplay, if you're UK/USA you also just had a whole extra day off to game yesterday.

VeenixO

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Betsararie

Turelus wrote: »

(sorry Pacific timezone)

I am in the Pacific timezone and I get screwed out of a day a week. The maintenance cuts right into my playtime.

While I understand the need for maintenance, the timing is incredibly frustrating.

Personally I think the maintenance takes place at the worst time possible !!


If these geniuses at ZOS would just MOVE it back a couple hours. As I have proposed previously. Things would be much better, having a couple additional hours would make a big difference

Xbox One: North American and European megaservers for maintenance – May 31, 10:00 UTC (6:00AM EDT)

PlayStation®4: North American and European megaservers for maintenance – May 31, 10:00 UTC (6:00AM EDT)

Why can't it be at 6:00 AM like it is for console players. That is a more optimal time to be doing this. The most optimal time (for all time zones) somewhere around 7:00 or 8:00 AM EDT, IMHO.

essi2

Blizzard does weekly or semi-regular maintenance for all its games, including WoW.

TheEvilJD

The main issue for ESO maintenance, is that it is always at convienient times for the US players, but terrible for us EU players. I mean 9am every week it starts, when it should have been at 00:00am. That would be mean an 8 hour maintenance (unfortunately common) would finish by 8am, not 5pm as it often does.... (I know times aren't specific, but but would be fair to find a middle ground, as often 1 day a week is pretty much unplayable)

Turelus

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

Different server architecture, different coding styles, different team sizes, different skill sets of developers, different employment hours, different budgets, different server hosts, communications between hosts and devs...

Basically, just because they're both online games, doesn't mean they're the same thing.

Oxz

essi2 wrote: »

@VeenixO

Are you new to MMOs/Always Online Games?

I don't get it.

I play MMo since 1999 and T4c and it's the first time i get mad about maintenance.

In Europe i can't play on Monday (my day off) because they don't care it's in the middle of the day. Same for the hotfix, the last was about something like 6+ hours.

It's way too much.

max_only

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

This is one mega server per region not 100 empty servers like wow.

You've only just started. Believe us when we say this is nothing.

There is always maintenance on Monday, but it was a US holiday so it's pushed to Tuesday.

We just released a major patch to the game, a whole new expansion/dlc. That takes maintenance.

What other down time could you be complaining about? You will be begging for maintenance to clean up the load screens in no time.

Emothic

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

What are yout talking about? Blizaard does it all the time to their servers. The only reason why it doesn't seem like it is becuase their servers hold smaller number of players in them and take less time to preform a maintenance. World of Warcraft has weekely server maintenances for it's servers, but they only take 30 minutes to an hour to preform. And they also do it at the dead of night when no one is online.

And again, there is a difference between a hotfix and server maintenance. A hot fix is for ingame issues (software), a server maintenance is for out of game issues (hardware).

BigBragg

Too much ineffectual maintenance. Natch Potes that say fixed x, y, and z. Only to log in and see that they are still broken, or broken in new ways.

Turelus

Oxz wrote: »

essi2 wrote: »

@VeenixO

Are you new to MMOs/Always Online Games?

I don't get it.

I play MMo since 1999 and T4c and it's the first time i get mad about maintenance.

In Europe i can't play on Monday (my day off) because they don't care it's in the middle of the day. Same for the hotfix, the last was about something like 6+ hours.

It's way too much.

Most people are at work or would have classes during the EU times.

If you're unemployed use the downtime to do some job search (this is what I did when between jobs and playing ESO).
If you're a student with no classes, do some study work.
If you're working from home, do some job work.
If you're none of the above, feel lucky you have so much free time in your life.

Betsararie

Can they at least fix the damned queue for group button during this week's maintenance.

VeenixO

Never noticed the WoW servers being down for a hotfix and I played i A LOT.

And I know ESO and WoW are different but they are both mmorpgs

Emothic wrote: »

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

What are yout talking about? Blizaard does it all the time to their servers. The only reason why it doesn't seem like it is becuase their servers hold smaller number of players in them and take less time to preform a maintenance. World of Warcraft has weekely server maintenances for it's servers, but they only take 30 minutes to an hour to preform. And they also do it at the dead of night when no one is online.

And again, there is a difference between a hotfix and server maintenance. A hot fix is for ingame issues (software), a server maintenance is for out of game issues (hardware).

First of all: Been playing WoW a lot, never noticed the servers being down for a hotfix. And as you say they time it right, ZOS should do that as well...

Second: Maybe ZOS should focus on real ingame issues and stuff... Still see bugged group system for dungeons etc.

Also read someone say WoW has servers with less people on it... WoW is the biggest mmorpg out there so maybe check your facts?

All I am saying is that ZOS does too many maintenance and hotfixes, lot of it is unnecessary and if they update stuff ingame or do patches for the game and not hardware, they don't even fix big issues... might as well stop updating then...

Emothic

Blanco wrote: »

Can they at least fix the damned queue for group button during this week's maintenance.

No, because it's not a game patch. They are just working on their servers.

FleetwoodSmack

The maintenance for the maintenance needs more maintenancing for the maintenance needed for maintenance.

VeenixO

Also funny how people defend ZOS... if they have an issue and try do an update or it takes 3 freaking days to fix it and don't communicate at all, everyone is against them.

I stay with my opinion that ZOS has to change the way they work, try limit the maintenance, fix real issues and start communicating better with the player community because the customer support is just bad xD

Cocorocho

VeenixO wrote: »

Also funny how people defend ZOS... if they have an issue and try do an update or it takes 3 freaking days to fix it and don't communicate at all, everyone is against them.

I stay with my opinion that ZOS has to change the way they work, try limit the maintenance, fix real issues and start communicating better with the player community because the customer support is just bad xD

they are paid by zos, i want to get paid too but i don't know where to apply for this task

VeenixO

max_only wrote: »

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

This is one mega server per region not 100 empty servers like wow.

You've only just started. Believe us when we say this is nothing.

There is always maintenance on Monday, but it was a US holiday so it's pushed to Tuesday.

We just released a major patch to the game, a whole new expansion/dlc. That takes maintenance.

What other down time could you be complaining about? You will be begging for maintenance to clean up the load screens in no time.

WoW is like the biggest mmorpg out there so what you say about WoW isn't true.
Like i said if there is a big update: use the test server first, that's why it's made... upload it for like a few weeks - a month on the test server to fix most issues and bugs and then upload to real servers so most proplems are fixed by then...

If you have to do a lot of maintenance in an mmorpg game after uploading it to the real servers, then you are doing something wrong

VeenixO

Cocorocho wrote: »

VeenixO wrote: »

Also funny how people defend ZOS... if they have an issue and try do an update or it takes 3 freaking days to fix it and don't communicate at all, everyone is against them.

I stay with my opinion that ZOS has to change the way they work, try limit the maintenance, fix real issues and start communicating better with the player community because the customer support is just bad xD

they are paid by zos, i want to get paid too but i don't know where to apply for this task

Lol true xD

max_only

13 year old technology and art (WoW) doesn't need much to maintain it. Just wind the crank a few times.

And this IS the least populated time according to Zos's data. 4 am EST.

Emothic

VeenixO wrote: »

Also funny how people defend ZOS... if they have an issue and try do an update or it takes 3 freaking days to fix it and don't communicate at all, everyone is against them.

I stay with my opinion that ZOS has to change the way they work, try limit the maintenance, fix real issues and start communicating better with the player community because the customer support is just bad xD

It's also funny how you refuse to listen to the logical individuals who have already exmplained to you the different between a patch/hot fix and a server maintenance, and have done so many times. But you instead continue to spout your nonsense without any reguard of reading factual information in order to push your flawed opinion on the matter of which you have no actual knowladge about.

As it is now you just sound like an indivual who is mad because they can't play the game and that's it, and are trying to find a scapegoat filed with whatever reasons you can think of to vent your frustration about something that is not going to change.

VeenixO

max_only wrote: »

13 year old technology and art (WoW) doesn't need much to maintain it. Just wind the crank a few times.

And this IS the least populated time according to Zos's data. 4 am EST.

Well if WoW uses old tech then I would say that is a reason for having more maintenance in these times... Yet they are able to do this and have hotfixes etc without really bothering the players.

Aluiries

VeenixO wrote: »

max_only wrote: »

VeenixO wrote: »

No I am not new to mmorpg games -_-

I am just saying that they should take an example of blizzard... Those servers are pretty much never offline...
If they can do hotfixes and stuff without the players even noticing it then why can't ZOS do this as well?
Just saying...

This is one mega server per region not 100 empty servers like wow.

You've only just started. Believe us when we say this is nothing.

There is always maintenance on Monday, but it was a US holiday so it's pushed to Tuesday.

We just released a major patch to the game, a whole new expansion/dlc. That takes maintenance.

What other down time could you be complaining about? You will be begging for maintenance to clean up the load screens in no time.

WoW is like the biggest mmorpg out there so what you say about WoW isn't true.
Like i said if there is a big update: use the test server first, that's why it's made... upload it for like a few weeks - a month on the test server to fix most issues and bugs and then upload to real servers so most proplems are fixed by then...

If you have to do a lot of maintenance in an mmorpg game after uploading it to the real servers, then you are doing something wrong

To be fair... Even WOW has had server issues when releasing an expansion. Infact.. I would go far as saying Morrowind had a very smooth launch. I don't like missing out on game time. But it is fine. The game will be back.

VeenixO

Emothic wrote: »

VeenixO wrote: »

Also funny how people defend ZOS... if they have an issue and try do an update or it takes 3 freaking days to fix it and don't communicate at all, everyone is against them.

I stay with my opinion that ZOS has to change the way they work, try limit the maintenance, fix real issues and start communicating better with the player community because the customer support is just bad xD

It's also funny how you refuse to listen to the logical individuals who have already exmplained to you the different between a patch/hot fix and a server maintenance, and have done so many times. But you instead continue to spout your nonsense without any reguard of reading factual information in order to push your flawed opinion on the matter of which you have no actual knowladge about.

As it is now you just sound like an indivual who is mad because they can't play the game and that's it, and are trying to find a scapegoat filed with whatever reasons you can think of to vent your frustration about something that is not going to change.

I do know the difference between a patch and a hot fix and if your factual information is saying that WoW has less players on their servers then maybe you are the one who has to check real facts