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Morrowind expansion - you need to pay twice to play on US & EU EDIT: support misinformed, you don't

  • DarcyMardin
    DarcyMardin
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    I would be surprised if this Logan guy turned out to correct. I play on both servers and all other updates are reflected on both the NA and the EU servers. ESO+ and all its benefits are applied to my account on both servers. Things like the original beta monkey pet show up on both servers. Stuff bought from the store for crowns does not.

    Morrowind is not a DLC (Logan is wrong about that) but an expansion, paid for with cash, not crowns. When the code goes live it will be live on both servers, and if we can access Morrowind on one server, I am pretty confident we'll be able to do so on the other.

    It would be nice to get confirmation, though...
    Edited by DarcyMardin on May 22, 2017 11:39AM
  • Tasear
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    Aerinn wrote: »
    For those calling troll. It's just what I was told.

    yLckdqV.png

    Is this good for a lawsuit.... they called it a dlc :open_mouth:>:)
  • Aerinn
    Aerinn
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    Avran_Sylt wrote: »
    If Indeed your problem is that it isn't Cross-Platform, that's due to PC/PS4/XBOX being separate vendors from one another. If they allow sales by other vendors to increase server load on their end with no benefit for them, it'd be bad for business (PS4=>XBOX or XBOX=>PS4). Though in the case of Console to PC transition, I can't say for certain what PC's loss would be.

    It's nothing to do with cross-platform unfortunately.
    I would be surprised if this Logan guy turned out to correct. I play on both servers and all other updates are reflected on both the NA and the EU servers. ESO+ and all its benefits are applied to my account on both servers. Things like the original beta monkey pet show up on both servers. Stuff bought from the store for crowns does not.

    Morrowind is not a DLC (Logan is wrong about that) but an expansion, paid for with cash, not crowns. When the code goes live it will be live on both servers, and if we can access Morrowind on one server, I am pretty confident we'll be able to do so on the other.

    It would be nice to get confirmation, though...

    It really would.
  • Aerinn
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    Oh hey - pretty sure early access starts after the maintenance. Maybe someone who's bought it could test this in lieu of a dev response?
  • Belidos
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    The quote about having to pay twice is a self-contained sentence for which context would not change the meaning

    Yes it does.

    If you asked specifically if you buy morrowind you can play on both the EU and US server with it and got this reply then it means what you have said it means.

    If you just said can i play a DLC on both PC and Eu, then it could mean something entirely different, because DLC's are server bound due to being sold in the store, whereas Morrowind is an expansion that is account bound, so should work on both the EU and US servers.

    If you said can i play morrowind on multiple platforms, then the answer would be no because the platforms are completely seperate.

    So YES it DOES matter how you phrased your question, it matters very much. To be honest the simple fact that you're being so evasive about what you asked in the first place tells me everything i need o know about you, you're a troll, you asked a question and the answer you received was worded in such a way that if you omitted the question could be used to wind up he community.

    You failed. /golf_clap
  • Aerinn
    Aerinn
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    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?
  • The_Saint
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    Answer from Kai Schober



    The_Saint wrote: »


    Weil im englischen ne kleine diskussion ist: Kann ich morrowind auf dem EU und NA server benutzen ohne es zweimal erwerben zu müssen?
    Ja

    Question:
    Can i use Morrowind on NA and EU Server without buying it twice?

    Answer
    Yes
    Edited by The_Saint on May 22, 2017 11:48AM
    Samuel Crow - Nachtklinge - PC-EU-DC
    Saint_Crow Twitch / Youtube
    ESO Stream Team Partner
  • NiclasFridholm
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    Aerinn wrote: »
    Oh hey - pretty sure early access starts after the maintenance. Maybe someone who's bought it could test this in lieu of a dev response?

    Will test it for sure
    Tobias Funke - Magplar since forever

  • Aerinn
    Aerinn
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    Belidos wrote: »
    The quote about having to pay twice is a self-contained sentence for which context would not change the meaning

    Yes it does.

    If you asked specifically if you buy morrowind you can play on both the EU and US server with it and got this reply then it means what you have said it means.

    If you just said can i play a DLC on both PC and Eu, then it could mean something entirely different, because DLC's are server bound due to being sold in the store, whereas Morrowind is an expansion that is account bound, so should work on both the EU and US servers.

    If you said can i play morrowind on multiple platforms, then the answer would be no because the platforms are completely seperate.

    So YES it DOES matter how you phrased your question, it matters very much. To be honest the simple fact that you're being so evasive about what you asked in the first place tells me everything i need o know about you, you're a troll, you asked a question and the answer you received was worded in such a way that if you omitted the question could be used to wind up he community.

    You failed. /golf_clap

    Haha whatever
  • ManwithBeard9
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    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Be sure to update the title of the thread. Is the the first question or second?
  • colig
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    Belidos wrote: »
    The quote about having to pay twice is a self-contained sentence for which context would not change the meaning

    Yes it does.

    If you asked specifically if you buy morrowind you can play on both the EU and US server with it and got this reply then it means what you have said it means.

    If you just said can i play a DLC on both PC and Eu, then it could mean something entirely different, because DLC's are server bound due to being sold in the store, whereas Morrowind is an expansion that is account bound, so should work on both the EU and US servers.

    If you said can i play morrowind on multiple platforms, then the answer would be no because the platforms are completely seperate.

    So YES it DOES matter how you phrased your question, it matters very much. To be honest the simple fact that you're being so evasive about what you asked in the first place tells me everything i need o know about you, you're a troll, you asked a question and the answer you received was worded in such a way that if you omitted the question could be used to wind up he community.

    You failed. /golf_clap

    CS said "if you want Morrowind DLC for multiple servers, you have to purchase it multiple times". If he asked the question the second way you mentioned, he wouldn't have mentioned Morrowind. CS didn't say anything about multiple platforms either, so the third phrasing seems unlikely.

    I'm inclined to believe OP is not trolling and that the email was a genuine mistake that will be cleared up shortly.
  • SantieClaws
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    The poor Logan bot needs to be rebooted perhaps khajiit she thinks.

    Yours with paws
    Santie Claws
    Shunrr's Skooma Oasis - The Movie. A housing video like no other ...
    Find it here - https://youtube.com/user/wenxue2222

    Clan Claws - now recruiting khajiit and like minded others for parties, fishing and other khajiit stuff. Contact this one for an invite.

    PAWS (Positively Against Wrip-off Stuff) - Say No to Crown Crates!

    https://www.imperialtradingcompany.eu/
  • Aerinn
    Aerinn
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    colig wrote: »
    Belidos wrote: »
    The quote about having to pay twice is a self-contained sentence for which context would not change the meaning

    Yes it does.

    If you asked specifically if you buy morrowind you can play on both the EU and US server with it and got this reply then it means what you have said it means.

    If you just said can i play a DLC on both PC and Eu, then it could mean something entirely different, because DLC's are server bound due to being sold in the store, whereas Morrowind is an expansion that is account bound, so should work on both the EU and US servers.

    If you said can i play morrowind on multiple platforms, then the answer would be no because the platforms are completely seperate.

    So YES it DOES matter how you phrased your question, it matters very much. To be honest the simple fact that you're being so evasive about what you asked in the first place tells me everything i need o know about you, you're a troll, you asked a question and the answer you received was worded in such a way that if you omitted the question could be used to wind up he community.

    You failed. /golf_clap

    CS said "if you want Morrowind DLC for multiple servers, you have to purchase it multiple times". If he asked the question the second way you mentioned, he wouldn't have mentioned Morrowind. CS didn't say anything about multiple platforms either, so the third phrasing seems unlikely.

    I'm inclined to believe OP is not trolling and that the email was a genuine mistake that will be cleared up shortly.

    You were correct, as posted above
  • F7sus4
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    Tasear wrote: »
    Aerinn wrote: »
    For those calling troll. It's just what I was told.

    yLckdqV.png

    Is this good for a lawsuit.... they called it a dlc :open_mouth:>:)
    It is a DLC and the only reason it's being called an "Expansion" is to have an excuse on hiding Warden class behind a paywall.

    And it's all happening as long as "lowest investment vs highest $ gain" is working for them along with player-base agreeing to it. Or partially agreeing because it's basic psychology to stick to something that you've already invested a lot of time/money in. We're running circles and it's all out of the topic already. :)
  • ZeroZero77
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    ...
    Weil im englischen ne kleine diskussion ist: Kann ich morrowind auf dem EU und NA server benutzen ohne es zweimal erwerben zu müssen?
    Ja

    Means it is possible to play Na and EU on the same account with Morrowind
    Mein Eso Setup System I7-4790k Non OC, 16GB Ram , GTX 1060, 3 mal 1920x1080, SSD für OS + Anwendungen und Spiele, 16k Leitung nahe Köln
    Wieso kürzt der typische MMO Spieler eigentlich fast jedes Wort ab. Schreibt aber fast ein Buch wenn er eine einfache Frage hat ?
  • Aerinn
    Aerinn
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    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Be sure to update the title of the thread. Is the the first question or second?

    Updated. This is a second response (which came super fast, actually, maybe someone saw this thread) after I replied with amazement that people would have to pay twice for Morrowind.
  • Elsonso
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    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Don't get too upset about people calling out trolling. Many of us already know that Morrowind will work across megaservers on the same platform (PC/Mac, PS4, XBox) because it is a Chapter that has to be purchased, and not a Crown Store DLC. Unlike the Crown Store DLC, this purchase is applied to the game account. We just don't expect that Customer Support hasn't been told this. Obviously, Logan was confused and thought you were talking about Crown Store DLC.

    It takes about 5 minutes to fake a web page response like that, screen shot it, and post it. You can literally make it appear that Customer Support is saying whatever you want them to say.

    Edited by Elsonso on May 22, 2017 12:08PM
    XBox EU/NA:@ElsonsoJannus
    PC NA/EU: @Elsonso
    PSN NA/EU: @ElsonsoJannus
    Total in-game hours: 11321
    X/Twitter: ElsonsoJannus
  • Belidos
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    Aerinn wrote: »
    colig wrote: »
    Belidos wrote: »
    The quote about having to pay twice is a self-contained sentence for which context would not change the meaning

    Yes it does.

    If you asked specifically if you buy morrowind you can play on both the EU and US server with it and got this reply then it means what you have said it means.

    If you just said can i play a DLC on both PC and Eu, then it could mean something entirely different, because DLC's are server bound due to being sold in the store, whereas Morrowind is an expansion that is account bound, so should work on both the EU and US servers.

    If you said can i play morrowind on multiple platforms, then the answer would be no because the platforms are completely seperate.

    So YES it DOES matter how you phrased your question, it matters very much. To be honest the simple fact that you're being so evasive about what you asked in the first place tells me everything i need o know about you, you're a troll, you asked a question and the answer you received was worded in such a way that if you omitted the question could be used to wind up he community.

    You failed. /golf_clap

    CS said "if you want Morrowind DLC for multiple servers, you have to purchase it multiple times". If he asked the question the second way you mentioned, he wouldn't have mentioned Morrowind. CS didn't say anything about multiple platforms either, so the third phrasing seems unlikely.

    I'm inclined to believe OP is not trolling and that the email was a genuine mistake that will be cleared up shortly.

    You were correct, as posted above

    Just seen the response you got, it's good to know that it was a mistake in their behalf, i apologize for calling you a troll, but it was a very unbelievable response knowing what we know about morrowind so far, and you were being very evasive about the whole thing, which brought up all kinds of red flags to us, i'm sure you can see under the circumstances how it would seem that you may have been trolling..
  • Aerinn
    Aerinn
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    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Don't get too upset about people calling out trolling. Many of us already know that Morrowind will work across megaservers on the same platform (PC/Mac, PS4, XBox) because it is a Chapter that has to be purchased, and not a Crown Store DLC. Unlike the Crown Store DLC, this purchase is applied to the game account. We just don't expect that Customer Support hasn't been told this. Obviously, Logan was confused and thought you were talking about Crown Store DLC.

    It takes about 5 minutes to fake a web page response like that, screen shot it, and post it. You can literally make it appear that Customer Support is saying whatever you want them to say.

    Huh. I suppose I just don't understand why anyone would bother to do that. 99% of the time I can't even be bothered to visit the forum, let alone put effort into faking things for it.
  • Belidos
    Belidos
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    Aerinn wrote: »
    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Don't get too upset about people calling out trolling. Many of us already know that Morrowind will work across megaservers on the same platform (PC/Mac, PS4, XBox) because it is a Chapter that has to be purchased, and not a Crown Store DLC. Unlike the Crown Store DLC, this purchase is applied to the game account. We just don't expect that Customer Support hasn't been told this. Obviously, Logan was confused and thought you were talking about Crown Store DLC.

    It takes about 5 minutes to fake a web page response like that, screen shot it, and post it. You can literally make it appear that Customer Support is saying whatever you want them to say.

    Huh. I suppose I just don't understand why anyone would bother to do that. 99% of the time I can't even be bothered to visit the forum, let alone put effort into faking things for it.

    Unfortunately that's the nature of the internet, people fake things just to wind people up, and the more people they can get to respond, the more fun they have. It's got to the point where most people on forums are so jaded by these idiots that any time someone presents information that goes against what people believe they know, they get defensive.
  • starkerealm
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    Aerinn wrote: »
    Oh hey - pretty sure early access starts after the maintenance. Maybe someone who's bought it could test this in lieu of a dev response?

    Well, this is a pretty good time to dig this bit of trolling up, because the EU server hasn't been taken down yet. So, for a little while, it will be available on NA, but not on EU.
  • Lord_Empyrean
    Juhasow wrote: »
    Aerinn wrote: »
    From a support answer email:

    "If you want the MORROWIND DLC for multiple servers, you have to purchase it multiple times. I realize this isn't the answer you wanted, and I hope this doesn't sour your experience with the game. If you have any other issues, please let us know. We want to help.

    Thank you for your continued interest and support. Have a good one.

    Warm Regards,
    Logan
    The Elder Scrolls Online Team"

    So it's DLC not expansion ? You liars. Give people moneys back ! :smile:

    UMMM we have al;l known it's a DLC. I bitched about it in another post and reluctantly paid while eyeballing the blue haired lady taking my money.

    I'll take this one for the team...but yes EVERYONE knows it's a DLC.
  • ZeroZero77
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    Aerinn wrote: »
    Oh hey - pretty sure early access starts after the maintenance. Maybe someone who's bought it could test this in lieu of a dev response?

    Well, this is a pretty good time to dig this bit of trolling up, because the EU server hasn't been taken down yet. So, for a little while, it will be available on NA, but not on EU.

    ? Eu is down since 4:22 Hours
    Mein Eso Setup System I7-4790k Non OC, 16GB Ram , GTX 1060, 3 mal 1920x1080, SSD für OS + Anwendungen und Spiele, 16k Leitung nahe Köln
    Wieso kürzt der typische MMO Spieler eigentlich fast jedes Wort ab. Schreibt aber fast ein Buch wenn er eine einfache Frage hat ?
  • TheRealPotoroo
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    NA
    Edited by TheRealPotoroo on May 22, 2017 12:30PM
    PC NA, PC EU

    "Instead of taking the best of the dolmens (predictable rotation), the best of the geysers (scalability based on number of players), and the best of the dragons (map location and health indicators) and adding them together to make a fun and dynamic world event scenario, they gave us....... harrowstorms." https://forums.elderscrollsonline.com/en/discussion/comment/6850523/#Comment_6850523
  • starkerealm
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    Aerinn wrote: »
    Aerinn wrote: »
    Okay, got another response from a rep called Tamara. Can confirm I was misinformed, you do NOT have to pay twice for Morrowind.

    qPIBTSL.png


    That pic okay with you ManwithBeard9, or is this trolling too?

    Don't get too upset about people calling out trolling. Many of us already know that Morrowind will work across megaservers on the same platform (PC/Mac, PS4, XBox) because it is a Chapter that has to be purchased, and not a Crown Store DLC. Unlike the Crown Store DLC, this purchase is applied to the game account. We just don't expect that Customer Support hasn't been told this. Obviously, Logan was confused and thought you were talking about Crown Store DLC.

    It takes about 5 minutes to fake a web page response like that, screen shot it, and post it. You can literally make it appear that Customer Support is saying whatever you want them to say.

    Huh. I suppose I just don't understand why anyone would bother to do that. 99% of the time I can't even be bothered to visit the forum, let alone put effort into faking things for it.

    Some people take a sadistic sense of pleasure and amusement from tormenting others. Surely you've noticed this, from time to time.
  • starkerealm
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    ZeroZero77 wrote: »
    Aerinn wrote: »
    Oh hey - pretty sure early access starts after the maintenance. Maybe someone who's bought it could test this in lieu of a dev response?

    Well, this is a pretty good time to dig this bit of trolling up, because the EU server hasn't been taken down yet. So, for a little while, it will be available on NA, but not on EU.

    ? Eu is down since 4:22 Hours

    Yeah, just saw that. Mybad.
  • Casimir
    Casimir
    Soul Shriven
    I just had recently a "discussion" on this topic regarding the dlcs and made a mimimi-post in the german part of the forum. As far as I could figure it out, any ingame (with crowns) purchased dlcs/items/upgrades etc. are server-only, while upgrades bought with real money outside the game is available on any server (PC NA/EU). So Morrowind should be playable on both servers.
    Unfortunately there is no official Information to be found (at least i could not) regarding this topic and the ingame help is rather misleading than helpful - which is the main source of my anger and reason for my mimimi.
    So i think the above mail from CS is not correct, but since its from an official source - welll....

    Casimir

    Edit: ah saw the solution too late - i am a slow typer...
    Edited by Casimir on May 22, 2017 12:45PM
  • Violynne
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    Aerinn wrote: »
    Huh. I suppose I just don't understand why anyone would bother to do that.
    Perhaps you should consider how your post was created.

    Let's ignore the potential you could be right. Notice how you went about with your complaint.

    Rather than ask for clarification, you immediately ran to the forum to yell "See! See!".

    The most logical approach would have been to ask for clarification.

    But alas, this isn't how people have civilized conversations anymore.



  • KRBC
    KRBC
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    The poor Logan bot needs to be rebooted perhaps khajiit she thinks.

    Yours with paws
    Santie Claws
    How cute with the little paws and everything
  • zaria
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    Browiseth wrote: »
    unfortunately i don't have a sarcastic and demeaning remark to make here, so i'll just have to agree and say it's shocking this is still an issue, since as far as i can remember crown store items are server bound as well

    correct me if i'm wrong, please.
    Crown store item is understandable as its two independent servers with independent handling of this.
    Morrowind is different as its far more expensive, and you get it on disc.
    Number of players who has to buy two copies will be very limited anyway.
    Grinding just make you go in circles.
    Asking ZoS for nerfs is as stupid as asking for close air support from the death star.
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