scorpiodog wrote: »- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.
- Insulting language. Frankly if a client gets rude or insulting with me at my work they can find someone else to do their work. I don't need their money that bad.
S1ipperyJim wrote: »scorpiodog wrote: »- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.
- Insulting language. Frankly if a client gets rude or insulting with me at my work they can find someone else to do their work. I don't need their money that bad.
What you are describing above would be very unprofessional and poor business practice on the part of a business.
I have been in the customer service industry more than 15 years and currently work for one of the largest financial institutions in my country, in the area of complaint management, we often get written complaints submitted using all caps, swearing, emotional language etc. We take these very seriously and equally as important as politely worded criticism or concerns we receive. We respond to all of these customers promptly, in a timely manner and with respect.
In fact if customers are getting emotional and upset about service/products it is even more important businesses get to the root cause of their issue and arrange a suitable response.
If businesses or staff take complaints or feedback personally and view them patronisingly or dismissively it reflects on their own lack of professionalism and business nous.
scorpiodog wrote: »No employee should ever be required to accept abuse as a job requirement. If your employer requires you to accept abuse that is unfortunate for you, but it is not "unprofessional" to tell someone it is not worth your time to accept their business.
S1ipperyJim wrote: »scorpiodog wrote: »No employee should ever be required to accept abuse as a job requirement. If your employer requires you to accept abuse that is unfortunate for you, but it is not "unprofessional" to tell someone it is not worth your time to accept their business.
Nowhere at all did I mention accepting abuse.
I mentioned emotional language, swearing and using all caps.
Many people (as evident, for example in forums like this) use swearing as part of their everyday language, taking offence at it would be pointless.
And yes, telling a customer it is not worth your time to accept their business would be incredibly unprofessional. Sadly there are a lot of unprofessional businesses with unprofessional staff out there.
scorpiodog wrote: »S1ipperyJim wrote: »scorpiodog wrote: »- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.
- Insulting language. Frankly if a client gets rude or insulting with me at my work they can find someone else to do their work. I don't need their money that bad.
What you are describing above would be very unprofessional and poor business practice on the part of a business.
I have been in the customer service industry more than 15 years and currently work for one of the largest financial institutions in my country, in the area of complaint management, we often get written complaints submitted using all caps, swearing, emotional language etc. We take these very seriously and equally as important as politely worded criticism or concerns we receive. We respond to all of these customers promptly, in a timely manner and with respect.
In fact if customers are getting emotional and upset about service/products it is even more important businesses get to the root cause of their issue and arrange a suitable response.
If businesses or staff take complaints or feedback personally and view them patronisingly or dismissively it reflects on their own lack of professionalism and business nous.
Sorry, no. No employee should ever be required to accept abuse as a job requirement. If your employer requires you to accept abuse that is unfortunate for you, but it is not "unprofessional" to tell someone it is not worth your time to accept their business.
scorpiodog wrote: »Ok, so pm me your phone number and I'll give it to the the whacko tweakers who wander into our office off the streets every once in a while. They might have $50 they want to put into an IRA or something in one of the largest financial institutions in the country. Personally I think they just want to raid our candy dish and dirty our bathroom, so instead of threatening them by calling the police to tresspass them I'll just give them your number and they can curse at you and tell you their conspiracy theories about how some organization is out to kill them but they have lots of money and were born into wealth but someone stole it from them. Because, you know, it would be unprofessional for you to refuse their business.
scorpiodog wrote: »S1ipperyJim wrote: »scorpiodog wrote: »- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.
- Insulting language. Frankly if a client gets rude or insulting with me at my work they can find someone else to do their work. I don't need their money that bad.
What you are describing above would be very unprofessional and poor business practice on the part of a business.
I have been in the customer service industry more than 15 years and currently work for one of the largest financial institutions in my country, in the area of complaint management, we often get written complaints submitted using all caps, swearing, emotional language etc. We take these very seriously and equally as important as politely worded criticism or concerns we receive. We respond to all of these customers promptly, in a timely manner and with respect.
In fact if customers are getting emotional and upset about service/products it is even more important businesses get to the root cause of their issue and arrange a suitable response.
If businesses or staff take complaints or feedback personally and view them patronisingly or dismissively it reflects on their own lack of professionalism and business nous.
Sorry, no. No employee should ever be required to accept abuse as a job requirement. If your employer requires you to accept abuse that is unfortunate for you, but it is not "unprofessional" to tell someone it is not worth your time to accept their business.
S1ipperyJim wrote: »scorpiodog wrote: »Ok, so pm me your phone number and I'll give it to the the whacko tweakers who wander into our office off the streets every once in a while. They might have $50 they want to put into an IRA or something in one of the largest financial institutions in the country. Personally I think they just want to raid our candy dish and dirty our bathroom, so instead of threatening them by calling the police to tresspass them I'll just give them your number and they can curse at you and tell you their conspiracy theories about how some organization is out to kill them but they have lots of money and were born into wealth but someone stole it from them. Because, you know, it would be unprofessional for you to refuse their business.
I can't help thinking you're being a little overdramatic
scorpiodog wrote: »S1ipperyJim wrote: »scorpiodog wrote: »Ok, so pm me your phone number and I'll give it to the the whacko tweakers who wander into our office off the streets every once in a while. They might have $50 they want to put into an IRA or something in one of the largest financial institutions in the country. Personally I think they just want to raid our candy dish and dirty our bathroom, so instead of threatening them by calling the police to tresspass them I'll just give them your number and they can curse at you and tell you their conspiracy theories about how some organization is out to kill them but they have lots of money and were born into wealth but someone stole it from them. Because, you know, it would be unprofessional for you to refuse their business.
I can't help thinking you're being a little overdramatic
No joke. We have a streetfront office and homeless people and drug addicts come in off the streets for the A/C and candy and want to waste my time. One of them started getting belligerent Friday talking about he had a right to be there and people wanting to kill him and he started to freak out the secretary so I called the police. He left just before they arrived but they knew who he was and when they ran his name there was a long list of drug offenses and warrant violations.
Unprofessional to refuse service? GTFO.
scorpiodog wrote: »No joke. We have a streetfront office and homeless people and drug addicts come in off the streets for the A/C and candy and want to waste my time. One of them started getting belligerent Friday talking about he had a right to be there and people wanting to kill him and he started to freak out the secretary so I called the police. He left just before they arrived but they knew who he was and when they ran his name there was a long list of drug offenses and warrant violations.
Unprofessional to refuse service? GTFO.
KochDerDamonen wrote: »scorpiodog wrote: »S1ipperyJim wrote: »scorpiodog wrote: »Ok, so pm me your phone number and I'll give it to the the whacko tweakers who wander into our office off the streets every once in a while. They might have $50 they want to put into an IRA or something in one of the largest financial institutions in the country. Personally I think they just want to raid our candy dish and dirty our bathroom, so instead of threatening them by calling the police to tresspass them I'll just give them your number and they can curse at you and tell you their conspiracy theories about how some organization is out to kill them but they have lots of money and were born into wealth but someone stole it from them. Because, you know, it would be unprofessional for you to refuse their business.
I can't help thinking you're being a little overdramatic
No joke. We have a streetfront office and homeless people and drug addicts come in off the streets for the A/C and candy and want to waste my time. One of them started getting belligerent Friday talking about he had a right to be there and people wanting to kill him and he started to freak out the secretary so I called the police. He left just before they arrived but they knew who he was and when they ran his name there was a long list of drug offenses and warrant violations.
Unprofessional to refuse service? GTFO.
Definitely being overdramatic, some cursing and capitals in a typed letter are not equivalent to the hobo screaming about being hunted in the middle of your lobby.
scorpiodog wrote: »Anyway - my main point is that making overly dramatic posts is not the best way to get results in most cases. People disagree I guess but I think that when you type something like I described in my OP you are less likely to get the results you want.
They might write factually accurate and balanced papers for college and get an A+
- Try to discourage sales: If you don't do everything I say exactly how I want I'll say bad things about you. (esp on my youtube TM channel)