Do you think being overly dramatic helps your case?

inf.toniceb17_ESO

Customers who are emotional are the most valued customers. They care. They are willing to give money if you provide them with product they want even after you f*** up. You complain about all those ppl who keep whining here, but think about those who don't: there prolly a lot of ppl who just uninstalled ESO and forgot about it's existance after reading PTS patch notes. Prolly more will join them after Morrowind release. As for discouraging sales: thats the only way to make company listen. It worked in STO when Delta Rising was released. Cryptic took their time but they changed things for the better when they lost players. Hell game still recovers from the hit playerbase took and it's been...2 years already? They even sent "pls come back" e-mails with free stuff at some point. During last few months they were working on balance changes and they did it very carfully this time. Meta has changed but ppl's builds did not became completly broken. Nobody got pissed off too much. Boycotting tactic will work with ZOS too. I didn't log in since i read patch notes and i will not untill i see changes. Those of us who want things to change should do the same and should be vocal about it in my opinion. Letting company know through forums that they are doing something wrong is always good but it's metrics that will make them listen.

KingYogi415

Half the people on this forum:

Ch4mpTW

There's something that can be found through Google called the "G.I.F.T." by Penny Arcade. It's a theory of sorts that explains what it is that you seek, OP. It also probably explains much more than just your question, but why it is that people are the way that they are online. I hope my suggestion helps you out.

Galwylin

It doesn't matter if its a game or a tv show. People are touchy about their entertainment. And its not like ZOS engages to explain why things are done. They aren't the NSA and only leak to national press. So, go crazy. And when its all said and done, we can still go crazy because crazy is an infinite pool to draw upon.

ljb2k5_ESO

Most of the OP is good, however, when people are upset, they aren't going to write like that, and this is a game, for entertainment, they don't have to treat it like its for a grade or a paycheck. On your last point, this is a business transaction, and what is owed is based on what was promised for money. ZOS claimed that all future DLC for subscribers would be free, then pretty much made a DLC, called it an expansion instead, and said,"This is exempt from our contract with subscribers". People are now left wondering what precisely is the difference of a DLC and Expansion other than ZOS says so? What then will a sub be worth going forward? And can they take ZOS at their word? These are valid concerns that fanbois keep downplaying or dismissing. Also threads telling people how and when they can complain are even more absurd.

perrin_cauthonb14_ESO

But it is only because I am so passionate and care about the game and see so much more potential for greatness. /s

Merlin13KAGL

scorpiodog wrote: »

- Taking things personally that affect everyone: No, Zenimax is not singling you or your group out. They are not "***ting on you.
- Obvious bias: The presumption will be that you want your way. You have to go above and beyond to show that your opinion is not biased.

I especially like it when these two things are combined.

• "ZoS has broken every class/content except those I have never played and have zero experience with."

- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.

All caps bolded, even better!

A few additions you might deem valuable:

• Overtagging: Tagging 50 moderators with every reply doesn't somehow increase your reply odds or gift you the right to a personalized response. It's not a summoning tool & you're not the leader of the free world. They're moderators. I'm quite sure they have counters and such to show them the high traffic threads.
• Self importance: Proceeding with or implying that your thread is somehow the most important or innovative one out there.
• In game - Self importance: "If I/we leave, the game will crumble. Surely no one has done more for the peasants than I."
• Ambiguous or vague titles: Save clickbait for website banners and fb. It's intended to be a summary - use it that way.
• Demanding response or action: "Oh, well since you put it that way, or gave us an ultimatum, we're now obligated to answer..."
• Self appointed leader/spokesperson: "Everyone feels this way," or "I speak for everyone..."

A well written post or reply will stand on its own merit. Adding the other things detract from any value an excellent thought may have otherwise had.

These things get under my skin. Glad to see I'm not the only one.

@scorpiodog I'd call this a necessary addition (your post), written with far more civility that I probably would have mustered.

Well done.

colig

ljb2k5_ESO wrote: »

Most of the OP is good, however, when people are upset, they aren't going to write like that, and this is a game, for entertainment, they don't have to treat it like its for a grade or a paycheck. On your last point, this is a business transaction, and what is owed is based on what was promised for money. ZOS claimed that all future DLC for subscribers would be free, then pretty much made a DLC, called it an expansion instead, and said,"This is exempt from our contract with subscribers". People are now left wondering what precisely is the difference of a DLC and Expansion other than ZOS says so? What then will a sub be worth going forward? And can they take ZOS at their word? These are valid concerns that fanbois keep downplaying or dismissing. Also threads telling people how and when they can complain are even more absurd.

Ahem. It's a chapter. Get the fine details right. It's completely different from a plain old DLC, which is only fit for sale in the crown store. Chapters are special and worthy of even more of your money. Because they said so. /s

rotaugen454

OMG, this game is my whole life, and they are RUINING it! I have to get all emo and threaten to rage quit so they'll take me seriously!

Kiralyn2000

inf.toniceb17_ESO wrote: »

Customers who are emotional are the most valued customers. They care. They are willing to give money if you provide them with product they want even after you f*** up.

Or at least they'd like to think that.

(And, clearly, would like you to think that, so that you give them the importance they believe they deserve! They're the center of the universe, after all.)

BRCOURTN

scorpiodog wrote: »

S1ipperyJim wrote: »

scorpiodog wrote: »

- DRAMATIC LANGUAGE IN ALL CAPS!!! If I see all caps in an email, I immediately think "nutter" and save it for last or just ignore it completely.
- Insulting language. Frankly if a client gets rude or insulting with me at my work they can find someone else to do their work. I don't need their money that bad.

What you are describing above would be very unprofessional and poor business practice on the part of a business.

I have been in the customer service industry more than 15 years and currently work for one of the largest financial institutions in my country, in the area of complaint management, we often get written complaints submitted using all caps, swearing, emotional language etc. We take these very seriously and equally as important as politely worded criticism or concerns we receive. We respond to all of these customers promptly, in a timely manner and with respect.

In fact if customers are getting emotional and upset about service/products it is even more important businesses get to the root cause of their issue and arrange a suitable response.

If businesses or staff take complaints or feedback personally and view them patronisingly or dismissively it reflects on their own lack of professionalism and business nous.

Sorry, no. No employee should ever be required to accept abuse as a job requirement. If your employer requires you to accept abuse that is unfortunate for you, but it is not "unprofessional" to tell someone it is not worth your time to accept their business.

I agree that no one should be required to accept abuse. I work in a non-profit, government funded program to give free work on low income housing. People get new fridges, hvac units, hot water heaters, insulation and much more from our program, but surprisingly they still call and complain about a certain brand of new refrigerator we put in their home. Our main customer service representative has worked there for 7 years and has not hung up on a single person in all that time. We don't refuse service if someone is verbally abusive on the phone in any way, mainly thanks to her. People shouldn't have to accept abuse, but the truth is those that do are widely sought after in these positions and considered much better at their jobs.

Potenza

TLDR but I get your point - and I think people believe in the saying "the squeaky wheel gets the grease".

WalksonGraves

OVERLY DRAMATIC??
ME???
*flips cape and struts away*

Jollygoodusername

I call the authorities, on the authorities. Then I call their supervisors to inform them that I've notified THEIR supervisors of my discontent. But mainly complaining to anonymous people online is the one true stress reliever.

Nestor

Squeaky Wheel gets the Grease.












Problem is, Hyperbole is not how you make your wheel squeak.

Rohamad_Ali

Nestor wrote: »

Squeaky Wheel gets the Grease.












Problem is, Hyperbole is not how you make your wheel squeak.

I just ask Nestor to speak for me . He does it better .

@Nestor , I need a really dramatic post to buff Magblade when you get the time . Thank you