Maintenance for the week of July 27:
• [COMPLETE] NA megaservers for maintenance – July 27, 6:00AM EDT (10:00 UTC) - 11:00AM EDT (15:00 UTC)
• [COMPLETE] EU megaservers for maintenance – July 27, 10:00 UTC (6:00AM EDT) - 15:00 UTC (11:00AM EDT)
Some e-mails are showing up, none of the access code e-mails are sending. can't log in. 24 hour wait time for each attempt to send password, i tested some other e-mail prompts from their website and some work some don't.
Please contact SUPPORT at the top of the page for further information. You can use the Web Assistant to address this matter. Keep in mind that your access code is a separate service from say announcement emails which are sent directly by us-- so it is not accurate to measure success based on other received emails.
I know all about this! Took forever to get it fixed, but I finally did.
Submit a ticket, and they will 1st send you a reply with generic instructions to go through. You reply back that those didn't work(if they in fact didn't).
Then they will ask you for a new email address to use to get the access codes from now on.
I had to make a new Gmail address and send it to them. They changed it and now I can get the access codes.
It takes a few back and forths but eventually it will get worked on.